Le client n'a pas laissé de commentaire.STEVEN M.
Customer Reviews for Arco Cherokee Gas & Market
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When we attempted to return the U-Haul we were charged double. We paid for the rental upon pick up, then when we went to return it they said we hadn't paid for it.BRIAN H.
Le client n'a pas laissé de commentaire.JANET P.
Stop doing business with them. That location was horrible. I had to wait over an hour to pick up the trailer. They didn't have anyone at the location for uhaul that knew anything so I can to talk over the phone with someone I never even saw. Ended up not getting a contract and having to give them my card information and a picture of my license over the phone which is sketchy as heck under the circumstances.TIMOTHY A.
This location is absolutely awful. Truck was absolutely disgusting! Dried white fluid everywhere and smelled. Seats and dash and windows filthy. The equipment I ordered as well was never given included one furniture dolley, an appliance dolley, and a regular dolley. Back of truck had dirt and trash in it. Went into the location to get the truck and had worst customer service. I then called after leaving with the truck to ask about missing equipment and uhaul rep was unprofessional and hung up on me because I couldn't understand his heavy accent. I am so disappointed with uhaul and it's equipment. I then had to go back to another uhaul location from the first since he wouldn't help me and ordered more dolleys. Pick all 3 up in my one car and get to the house where my movers are waiting to find one of the dolleys broken and won't move. I'm disgusted with uhaul and will never recommend your services of any kind to anyone. Your trucks are neglected and a health hazard and can barely make it up the grapevine, your equipment is hazardous and ill maintained. Your locations are ran by untrustworthy, cheap, and dirty human beings. Your customer service is less than subpar and frankly unacceptable. You do not stand by your mission statement as a company. And I will be disputing my charges with my bank. I will use any other company besides uhaul at this point. You should too. Trust me when you've made all your plans and arrangements to move and uhaul doesn't have your back you will be in my position and regret using them at all. Save yourself the trouble and look a little harder because this is your worst option.alexandra M.
To help the customer hooking up the trailer to the truckMARLON E.
There were a lot of items in the truck left from the previous renters, such as a mask, a spoon, gloves, etc. The smell in the truck was very strong, as if there was smoke and then air freshener to cover it up. Otherwise, fine.Amy A.
The person who does the rental doesn't know how to do it, he had to ask someone else and ask me to tip the person he asked to help, which I didn't mind because regardless whether he ask me or not , I will tip. But I just feel that he should know he to do the work. The other person was grumpy and he broke the key to my hitch because of his unwillingness. Thank You though, I appreciate you for the helpGRACE B.
Easy Process! And short wait time. Needed a truck on short notice, and got, no hasslesJOEY T.
Your co is fucked upLaura K.
Keep up d good work n more power to all d staffs in Hollywood branch!! God bless!!!Elpidio E.
19,99 $ truck ended up 93,00 $ Total of 38 miles. Never againPaula H.
The vehicle is not maintained well or cleaned and prices are very high.AMELIA S.
Le client n'a pas laissé de commentaire.wanda D.
Le client n'a pas laissé de commentaire.Marc C.
Le client n'a pas laissé de commentaire.Morgan C.
this is a gas station. i kept being made to wait while they rung up customers buying food, gas or drinks. owner did not know what they were doing. clearly they were new to this process. they required me to download my drivers license which OPTIONAL when i booked everything online. when i mentioned that, they read to me uhauls prepared responses. as i stated, they did not understand what they were doing. the entire experience has made me realize that i need to use other companies in the future. the truck was filthy inside and out. in todays world of the need fir cleanliness, this truck has not been cleaned, EVER. I had to wipe it down and ckean the windows so i could see out of themKen T.