Évaluations des clients Arizona Sound

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arizona Sound

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Patty H. le

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Very convenient and nice people

Sophia D. le

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In think you people need to upgrade the vehicle features by adding lifts on some of the vehicles.

xavier Y. le

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Awesome services

MITCHELL H. le

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Customer Service. Whoever "helped me" was incompetent, took forever, and seemed uncaring.

Gary G. le

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Le client n'a pas laissé de commentaire.

Vanessa H. le

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Le client n'a pas laissé de commentaire.

Nelson G. le

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Very friendly and helpful

Steven H. le

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They were busy with other non-Uhaul-related business; I was promised the check-in and email which has never arrived. They were quite pleasant but I was surely not a priority.

Sophia D. le

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Including a lift on incoming truck that will be great.

amin M. le

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Over charged at location.

richard S. le

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Le client n'a pas laissé de commentaire.

Debi M. le

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Le client n'a pas laissé de commentaire.

Leon T. le

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Everything went well during a bad situtation.

Samuel T. le

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Customer service was great associate was helpful and knowledgeable best service yet with uhaul And have used over 4 times this year

DAVID T. le

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Good customer service

Norman H. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

diedra D. le

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Le client n'a pas laissé de commentaire.

KAREN W. le

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Staff was friendly and professional.

steven R. le

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Everything went smoothly, very nice staff.

Kevin F. le

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They provided the service I was looking for.

BARRY L. le

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Keep doing the same; great customer service!

ayad J. le

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very nice and friendly people

dawn H. le

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Le client n'a pas laissé de commentaire.

JOHN R. le

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Vehicle was clean inside but not outside Yet service was pleasant Great Guys

Melissa C. le

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The location is not the best area, but the staff were amazing! Very helpful and attentive.

LARRY U. le

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Customer service was poor and there was a discrepancy with the original quote. The truck was clean but the dolly was in poor condition. When I returned the next day for the auto hitch, the personnel made me wait while they sold other products to customers before helping me attach the hitch. The computer system had issues and delayed my scheduled pickup. I will be sure to not recommend this location in the future.

Mark C. le

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Good

Danielle S. le

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Thank you for everything. I do think we were slightly overcharged can you please review the billing and advise.

Don M. le

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Le client n'a pas laissé de commentaire.

TRACEY S. le

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Moving can be very stressful in itself. We we're quite pleased with Uhauls "No Hassel" check-check-out Service. Customer service gets an A+ from this family!

TREVOR F. le

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Very helpful, thank you for a great rental experience.

Jeri Ann N. le

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The representatives handling the UHaul transactions were very hard workers. They were dealing with and helping several people at once, and we could tell they really cared about the job they were doing.

Michael B. le

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Everything was great!

Brenda S. le

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Had to wait 20 mins for the guy to come up front. It stunk to high heaven b/c of all the turtle aquariums in the place. When I finally got assistance, the guy seems like it was his first day and didn’t know what was going on. Never, ever will I use this location again. UHaul needs to do a serious re-evaluation on having this establishment represent their brand.

Richard H. le

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Le client n'a pas laissé de commentaire.

Donell C. le

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Very Helpful!

Steve M. le

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Thank you! This was a very nice and easy transaction! It was one less thing to worry about. And u guys made it simple. Again thank you!!!

Shawn C. le

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Le client n'a pas laissé de commentaire.

KIMIJO M. le

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definitely going to recommend and use this location again

BRAD G. le

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Cameron was awesome and took really good care of me.. Jamaica hooked up the trailer for me. Thanks so much guys. I appreciate it. Butch

MARIO T. le

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Le client n'a pas laissé de commentaire.

Morgan H. le

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The truck that I rented had a severe shimmie in it whenever I got over 45mph. The front end would shake so bad that I had to keep below 45mph.

Janelle B. le

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I was very upset with the uhaul app and phone service. I waited over 35 minutes to have my ID verified and while I was waiting I sent some communication through the app and no one ever responded. Unacceptable!! Then I decided to call uhaul’s 800 number and had to wait 20 minutes for someone to answer. I was very frustrated and lost valuable time. I did not plan on spending an hour to get the truck. I do not plan on using uhaul in the future. I can’t believe my experience!

SAMIR H. le

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Le client n'a pas laissé de commentaire.

Amy D. le

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It took three hours outside in the Arizona heat to get the key for this unattended site because their instructions are so poor/incomplete. Also, we were disconnected three times on live chat. Never again!!!

Lynette R. le

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Nothing!!!!

jim A. le

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Le client n'a pas laissé de commentaire.

Karina R. le

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Le client n'a pas laissé de commentaire.

Maila T. le

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Such amazing service

John R. le

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Le client n'a pas laissé de commentaire.

Denise S. le

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You put a pending charge on my account. I barely had enough to pay for the truck. So you wouldnt take my card when I tried to pay and drop off the truck. My son ended up paying for the truck but you still didn't refund my money. I am disabled. I had to borrow money from my daughter because your " Chuck" was so slow to respond I got hit with nsf fee. I would like a refund of my 31.16 as only put 8 miles on that truck and it cost me 65.16. How could you do that to an elderly disabled woman???

REYSHON B. le

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Le client n'a pas laissé de commentaire.

Kerry S. le

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I was extremely disappointed with your rate service. I went online and got a rate of $207 for a 5 x 8 trailer. I then went to a local dealer to make sure it would work. They told me their rate would be $256, I showed them the online rate and they told me I would have to drive 20 miles to get that rate. So I said I would take theirs. Then they told me they didn't have a one way and that they would set one up but that it would only be a couple of miles. They would have a manager call me . Later that night Tony calls me and says that they didn't have anything close but I could drive 15 miles and get one. For that he would knock off $25. I was leaving in the morning so I had to take it. If I had known I would have taken the $207. Why aren't your prices consistent?

Michael V. le

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Le client n'a pas laissé de commentaire.

Charlene F. le

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The 19 dollars a day ended up being 50 dollars. Will not tent there again will go to the 67th an bell again. It didn't cost but 22 dollars

Maria U. le

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Le client n'a pas laissé de commentaire.

Roosevelt L. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Tracy B. le

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Le client n'a pas laissé de commentaire.

stacy P. le

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Le client n'a pas laissé de commentaire.

Roxanne Z. le

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The person at the location was rude, overcharged us after telling us he wasnt going to... It was an awful experience

dennis D. le

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The exact opposite from the Pick Up location. The UHaul personnel at this location (Arizona Sound) were very professional and helpful. The person unhooked the trailer and completed the process expeditiously. Thank you!

Karen C. le

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Le client n'a pas laissé de commentaire.

Jason R. le

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Le client n'a pas laissé de commentaire.

ZACHARY W. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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There was no actual person from UHaul there. I had to call a number and speak to someone then they called the Arizona Sound person to tell them it was okay so they could go to a lock box and get the key to give to me. It worked out, but it was unusual and unexpected.

STEVEN I. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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I was called and told to come get my truck the night before I requested to pick it up. Then I was told thisbwoukd be at no extra charged and you still charged me for two days when I only used it for one. I want a refund of one of those days!

MICHAEL W. le

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Le client n'a pas laissé de commentaire.

Kevin P. le

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Le client n'a pas laissé de commentaire.

GERARD Z. le

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The location is not open for business until 10am even on weekdays. This makes it less competitive in terms of customer service.

giorgica M. le

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need have the truck ready for the time reserved, staff was not on duty at the location, had to wait 25 minutes and more after that to get the paperwork ready when I already had check in done online. option to pick up self service was advertised but actually was not available. the truck was dirty on the outside, missing the bumper and was running rough the whole time. was advertised for 10miles/gallon, I had to refill almost double, and on top of that was charged for extra fuel and fee. still have to argue to get my money back for the fuel and fuel refill fee.

David J. le

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Le client n'a pas laissé de commentaire.

Patty H. le

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Le client n'a pas laissé de commentaire.

Mark Z. le

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Le client n'a pas laissé de commentaire.

JAE L. le

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Le client n'a pas laissé de commentaire.

Richard N. le

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Le client n'a pas laissé de commentaire.

OZREN P. le

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Le client n'a pas laissé de commentaire.

Ray F. le

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prices are high.

Nola D. le

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Scary clientele & sleazy location. Check engine light came on.

BETTY S. le

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Le client n'a pas laissé de commentaire.

BETTY S. le

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Le client n'a pas laissé de commentaire.

Philip I. le

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The person in charge of this uhaul dealer is the worst. I have never had an experience like this before. On Thursday the 29th i had a reservation for 4:30pm under Nancy Namous. The guy was not at the location most of the day. I know this because i kept calling them to get info before i reserved it. he was at location when i showed up around 3:45pm. Even after the reservation and setting up for easy check out he made things complicated. He ended up leaving in the middle of me trying to pick up truck for the day so i didnt even get the truck i needed on the day i needed it. Since he left and i didnt have the truck the day i needed it i was forced to come back the next day. instead of getting my 2 day rental in ended up being on because they are closed sundae Monday Tuesday. since i did not get the truck on the day i needed it i was forced to have to load a little of the truck before work and rest after work. The point of getting the truck on the 29th was so i can load the truck up and have everything ready to move in. Instead i was up all night last night moving because nothing was loaded in truck until after work. The guy chargers my card for $45 on a one day rental even though it said it was only 19.99 plus mileage. He forced me to get the insurance even though i did not want it. Today he has been calling and texting saying that he needs $6.79 to reimburse for mileage. I dont understand why considering i got an email from uhaul saying i was charged 38 and some change. When i reviewed my statement it shows that the 45 and change he charged me was taken out and was even given a credit of 7 and some change. Still for some reason he is threatening me telling me if i dont come back and pay the $6.79 i will not be able to rent uhaul again. I have used uhaul plenty of times not just for myself but family and friends. This is the worst experience i have ever dealt with. I could not believe that he just left me when i was trying to pick up my reserved truck that i needed for 2 days and even more upset when i was told that i would have to complete the move in one day because he cant rent it out for 2 days. All i know is if i were uhaul company this should be something to be concerned about. This man is ripping people off and getting away with it. i am going on no sleep because of the way this man runs his bussiness. He screwed me over and didnt even apologize for it. If it wasnt for him being the only one who had the truck i needed in my area i would have not gone back. Now for sure i will not do bussiness with him again and will be recommending others dont either. I will be going everywhere i cane to post my review and experience. If uhaul continues to allow someone like him to run one of the authorized location i may not do business with uhaul all together. Honestly i think because of the way he handled our reservation and blew me off when i was trying to pick up the truck i feel like i should be reimbursed for all charges. We originally set up reservati

Brandon E. le

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I made a reservation at 3pm at a location that's closer to me for a 7pm pickup. An hour before my scheduled pickup time I was notified via voicemail that my pickup location was changed to one that is 5 miles further. I called that location and a lady told me that the uhaul guy left so I couldn't come to that location for a pickup. I was left in limbo called locations back and forth to figure out where I was supposed to go to get a uhaul for me to move. I was on a very tight scheduled, hence the reason for a reservation. Furthermore, I reserved a dolly online. I am a veteran and have severe back problems but I never received the dolly I reserved. To top it all off I was charged for the extra miles for my trip even though the trip would have been significantly shorter if I was able to pick up at my initial reservation location.

James H. le

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Le client n'a pas laissé de commentaire.

james W. le

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Le client n'a pas laissé de commentaire.

RANDY N. le

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I was told I could drop off uhaul in Mayer AZ..when I arrived they said they were not yet ready to take the trailer because they weren't a uhaul drop off yet. Spent over an hr arguing and finally reached a supervisor who allowed me to leave it there for someone in the company to come get. Don't advertise drop off locations until they're ready.

BECKY B. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

ANGELA K. le

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Le client n'a pas laissé de commentaire.

James M. le

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Guy is awesome and friendly

MIKHAEL E. le

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Thanks for your business

CASSANDRA K. le

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Le client n'a pas laissé de commentaire.

DORIN B. le

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Le client n'a pas laissé de commentaire.

RINO G. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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The personnel at this location are exceptionally friendly, accomodating and efficient. My new Uhaul location. Thanks.

Cheryl L. le

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Le client n'a pas laissé de commentaire.

Alphius M. le

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Le client n'a pas laissé de commentaire.