Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)

188 évaluations

10696 S Roberts Rd   Fredonia, NY 14063

(716) 673-7576

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/1/2024: Fermé
  • 7/2/2024: Fermé
  • 7/3/2024: Fermé
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé
  • 7/6/2024: Fermé
  • 7/7/2024: Fermé

Afficher toutes les heures

Services dans cet établissement :

Pour nous contacter

(716) 673-7576

10696 S Roberts Rd
Fredonia, NY 14063

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/1/2024: Fermé
  • 7/2/2024: Fermé
  • 7/3/2024: Fermé
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé
  • 7/6/2024: Fermé
  • 7/7/2024: Fermé

Afficher toutes les heures

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R 
Évaluation :
5

I reserved for 2 days, and we needed more time, they were more than helpful and very accommodating. Very grateful for the service.

cindy D 
Évaluation :
4

The app was buggy and very difficult to use - needs improvement

Tom B 
Évaluation :
5

Nothing. The guy running this location is awesome. Very knowledgeable and helpful.

ANTHONY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy A 
Évaluation :
5

I've rented numerous times here. Never an issue. Would definitely recommend. This last time I had an electrical issue with MY vehicle. Larry the owner spent almost an hour of his time time to get my situation corrected and DIDNT charge me. Where do you find that anymore! Great people! Will always get my business.

JOHN V 
Évaluation :
1

I refilled the gas tank to where it was and have picture to confirm this. I showed them to guy at drop off who said I owe $11 in gas. He agreed but said there was nothing he could do because the gas justice been recorded as more than it had at the last drop off (before I picked up). I feel this is probably an honest mistake and I want my $11 back.

jack f 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn G 
Évaluation :
1

Was charged for a non-returned item that was clearly returned to exactly where I picked it up. Will literally never use this service again and will tell everyone I know not to either.

Zachary H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert N 
Évaluation :
4

The uhaul was dirty. Cup holder was filled with sticky red drink and had to be cleaned.

Matthew C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V 
Évaluation :
5

Very easy to use mobile pickup/dropoff. Great location. Lots of availability. Truck was super clean.

Meagan C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keri C 
Évaluation :
5

They were very professional and courteous.

James W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM-SHEREE P 
Évaluation :
5

Get rid of the u haul mobile app because it isn't worth a dam when it comes to returning the equipment. Spent over an hr trying to return equipment and still just left the equipment without finishing the return process

Bradley W 
Évaluation :
5

Have better rates on the box trucks for repeat customers...would be appreciated

ralph j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M 
Évaluation :
5

Would be nice if

RALPHE S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin s 
Évaluation :
5

Everything was very good ..

RALPHE S 
Évaluation :
5

Everything was excellent

RALPHE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M 
Évaluation :
4

Smile :)

drew b 
Évaluation :
5

Quick and easy experience renting a UHAUL van from Arkwright Towing and Sales Inc. Very pleased. Would definitely recommend.

John P 
Évaluation :
3

The l9cation was closed when we arrived.

RUSSELL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen G 
Évaluation :
2

unattended site. had to call uhaul then load an app on my phone. i expected to puckup and drop off with a person. i will never use that location again. the assistant at the toll free number was exceptional

David H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco H 
Évaluation :
5

We were told we were expected and personnel took the trailer as soon as we arrived.

Leonard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C 
Évaluation :
5

the owner went he extra mile to make it a fair deal.

richard l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina V 
Évaluation :
5

***THIS IS A REFLECTION OF MY ONLINE RESERVATION EXPERIENCE, NOT THIS LOCATION.*** Well, the truck I originally reserved weeks ahead of time was not available when I arrived to get it and the original location was closed!!!! It was very DISTRESSING to show up, on the moving day, and not have a truck. I had to settle for a smaller truck and was BARELY able to fit all my items in the smaller truck. Also traveling to a second pick up location took more time out of an already busy day. This was a very stressful and inconvenient way to start what is already a stressful day of moving. If you can not guarantee a truck will be available, then you should not offer the reservation option. That's why you make reservations, to have what you need.

Matthew T 
Évaluation :
5

Excellent customer service!

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V 
Évaluation :
5

I go here for all my rental vehicles! The people here are professional, courteous and just generally nice people!

Andrea D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken M 
Évaluation :
5

Staff was fabulous on the phone and in person

KIM-SHEREE P 
Évaluation :
4

Friendly , helpful prompt service. Excellent quality vehicle

DANIEL D 
Évaluation :
4

There was no furniture pads or dolly. I noticed when I started packing it. With the weather I didnt check the back I just assumed it would be in there.

Heidi B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson F 
Évaluation :
5

Very very helpful. Larry assisted me with hook up.as I had a recovering knee repair. Very flexible w my return time as well!!! His.partner was helpful improving my trailer choice as well!!

Dorothy M 
Évaluation :
5

The online return process was very frustrating. It took 25+min to get it to work. I would complete one step and it would go backwards.

Amber S 
Évaluation :
5

Considering a better rate on the trucks Like you have on the vans. Monthly rate. And miles

RALPHE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
5

I can't think of anything to improve upon. Employees were friendly, helpful and thorough. Truck was as promised. Maybe coffee and donuts?

robert c 
Évaluation :
2

They lied and said it had 3/4 of a tank to start. It had less than half. We took pictures for evidence. Also, I was not told that the location would be closed for my drop off when I registered to not use self check in/ out so I had to do the self check out and had no idea what I was doing and already locked the truck and dropped off the keys when I apparently needed to take a bunch of photos(I'm glad my boyfriend had already been taking photos since we were lied to about the gas) and there was no way for me to upload the photos he sent me I had to take photos of the photos on his phone. It was all just confusing and horrible.

amanda b 
Évaluation :
5

Thank you!!

Mark W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R 
Évaluation :
1

Do not let any customers go to this location. The guy was rude, short and very uncooperative. I have used U-Haul more often than most with my side business and this was the first time I've had someone so terrible. The invoice was more than the quote, the check engine light was on which gives worse gas mileage which cost me more money, it was 3 miles further away which cost even MORE money at 99¢ a mile. Was the worst experience I've ever had with U-Haul.

Albert D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J 
Évaluation :
3

1. Have open wifi available at the pickup site as completing the app-based pickup and return procedures was VERY slow using my mobile data. 2. Email a proper receipt at the end of the transaction. I still have NOTHING in writing confirming the amount of the credit card charge nor anything to supporting a potential tax decuction. Inexcusable!

Richard B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G 
Évaluation :
5

Nothing. Service and equipment were impecable.

Betty C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot P 
Évaluation :
5

Merci.

Mark W 
Évaluation :
5

Give them more equipment

Ralph J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla W 
Évaluation :
5

Great service

bill s 
Évaluation :
5

The rental was perfect, easy to drive, and overall the best first experience I could have asked for. The 9' cargo van fit all of my stuff perfectly, and the rental process and return process is so quick and easy. Only thing is I never got the dolly I had rented to go with it. But other than that, wonderful!

Hannah P 
Évaluation :
1

I got accused of doing damage to a vehicle I didn't do anything to the Van I did not bring it back with damage I did nothing wrong. So UHaul charges my CC for something I didn't do Bunch of liars and thieves. Never again with UHaul

Beverly B 
Évaluation :
3

We picked up the vehicle on a Sunday. I have an old Apple IPhone. First off it could not find the location but google maps was working. Then I couldn't get the bar code to scan. It took us a 1/2 hour to get it picked up. When we dropped it off, I could not get my phone to work again. We had to log in on my boyfriend's phone, and then we were successful. It was a stressful experience for me and I would never pick up when there is not a person around.

Norm G 
Évaluation :
5

I want the store steal open all Saturday.

ana M 
Évaluation :
5

Nothing you guys were great service .. actually there is one thing asking people if they need a dolly, we passed by young and naive not knowing the extra need of a dolly we Didn't know you could rent them even though is was displayed on side of building maybe a customer service rep can say " hey by the way you need a dolly ? But other than that awesome very nice service!!!

Stephanie D 
Évaluation :
4

I made a reservation for a different location when I showed up the location was closed and needed to travel to a different location to get a truck - the original location was on Bennett Road in Dunkirk

Joseph H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roselia V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noreen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph J 
Évaluation :
5

The person was very friendly and helpful when I picked up the trailer.

Phillip S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILESC V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W 
Évaluation :
3

Make sure that all the lights on the truck are working properly.

Tyler U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Nothing everything was good thank you

Aida R 
Évaluation :
3

It was the average business for our local area. Larry was nothing but nice and professional and answered all my questions. Uhaul themselves very disappointed with. The General Manager never bothered to call me back from Erie PA area. Neither did the Erie PA manager of Pittsburg. ave U haul with Storage issue that I was told was open 24/7 outside the gate. When it wasn't. It really upsets me but 2 hours cost me almost $200 between gas/mileage/xtra day:.. Uhaul. Themselves issues with. Larry absolutly fantastic to deal with.

Tara M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Thank you! The day went well. The van was perfect for my application. Would recommend to everyone.

Joseph Z 
Évaluation :
5

Uhaul on Robert's Rd in Fredonia is a great place. The people are friendly.

Jonathan P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber Z 
Évaluation :
1

Le client n'a pas laissé de commentaire.

J M 
Évaluation :
5

I was charged an additional $12 on return for what I do not know

Terry R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey G 
Évaluation :
1

Rude customer service

Sebastian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy K 
Non les évaluations ont été soumises pour cet établissement.

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