Le client n'a pas laissé de commentaire.
ERIK B
Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No issues at all !
BARRY EWhy was I charged extra miles? Do you not give enough miles to make the damn trip? I drove from there to my house in Parker and then Clarion! This is bull shit, I didn't drive anywhere else and even brought it back with more gas in it, where is my discount for that. I will not be using g u haul ever again. You knew my home address and where I was dropping it off, so why was I charged more???? I even brought it back a day early! Never again will I use u-haul if you can't even calculate the mileage correctly!
DEAN KEverything went well there also.
FRANK WThe vehicle dollies should have better turning ratios.
JOSE CMake sure somebody's there for drop off on scheduled time went out of way to make sure I did my end but nobody was there to verify that drop off was made two days later I got notice that it was all set and accounted for
Rick VFriendly and professional
BRUCE MOne of the tires had a deep slit and needed to be replaced.
PETER TMake the checkin process less difficult
NATALIE HClaimed browser crashed and can't rent out equipment. Then all of a sudden when motion the $50 for not getting it. They all of a sudden got it to work
CHAD GThe owner was not very helpful. He didn't have any idea if there was any kind of changing charging cables in the van, which is something I think that they should know if they're renting them out but that's just myself I would not recommend going to this U-Haul place
RACHEL MThis was a great experience, everyone super friendly and helpful and the trailer was perfect for what we needed, highly recommend
RICHARD JLarry is responsive and supportive. We rent U-Haul's every year for our summer food program. We deliver meals to over 1300 children in our county for the entire summer and we couldn't do this without reliable transportation and the support of our community.
sue mI dont think that improvement is necessary.....after all, good service....means return business, and I intend to return....
PHILIP BHave the secondary contact and the U-Haul app questions added to web reservation to aid in streamlining the check in process
DAVID WEverything was perfect request no change at this time
Devin SEverything was great!
Donna POpening of the 12' x 6' trailer with ramp not clear - ramp width and interior width were noted, but not that a larger item would not fit up the ramp. Had to return the trailer unused in 90 minutes. Neither support nor the regional manager offered even a partial refund, and were dismissive in their outreach. In the future I'll rent from United, or other rental firms and only use U-Haul as a last resort.
PJ CI reserved for 2 days, and we needed more time, they were more than helpful and very accommodating. Very grateful for the service.
cindy DThe app was buggy and very difficult to use - needs improvement
Tom BNothing. The guy running this location is awesome. Very knowledgeable and helpful.
ANTHONY JI've rented numerous times here. Never an issue. Would definitely recommend. This last time I had an electrical issue with MY vehicle. Larry the owner spent almost an hour of his time time to get my situation corrected and DIDNT charge me. Where do you find that anymore! Great people! Will always get my business.
JOHN VI refilled the gas tank to where it was and have picture to confirm this. I showed them to guy at drop off who said I owe $11 in gas. He agreed but said there was nothing he could do because the gas justice been recorded as more than it had at the last drop off (before I picked up). I feel this is probably an honest mistake and I want my $11 back.
jack fWas charged for a non-returned item that was clearly returned to exactly where I picked it up. Will literally never use this service again and will tell everyone I know not to either.
Zachary HThe uhaul was dirty. Cup holder was filled with sticky red drink and had to be cleaned.
Matthew CVery easy to use mobile pickup/dropoff. Great location. Lots of availability. Truck was super clean.
Meagan CThey were very professional and courteous.
James WGet rid of the u haul mobile app because it isn't worth a dam when it comes to returning the equipment. Spent over an hr trying to return equipment and still just left the equipment without finishing the return process
Bradley WHave better rates on the box trucks for repeat customers...would be appreciated
ralph jWould be nice if
RALPHE SEverything was very good ..
RALPHE SEverything was excellent
RALPHE SSmile :)
drew bQuick and easy experience renting a UHAUL van from Arkwright Towing and Sales Inc. Very pleased. Would definitely recommend.
John PThe l9cation was closed when we arrived.
RUSSELL Kunattended site. had to call uhaul then load an app on my phone. i expected to puckup and drop off with a person. i will never use that location again. the assistant at the toll free number was exceptional
David HWe were told we were expected and personnel took the trailer as soon as we arrived.
Leonard Sthe owner went he extra mile to make it a fair deal.
richard l***THIS IS A REFLECTION OF MY ONLINE RESERVATION EXPERIENCE, NOT THIS LOCATION.*** Well, the truck I originally reserved weeks ahead of time was not available when I arrived to get it and the original location was closed!!!! It was very DISTRESSING to show up, on the moving day, and not have a truck. I had to settle for a smaller truck and was BARELY able to fit all my items in the smaller truck. Also traveling to a second pick up location took more time out of an already busy day. This was a very stressful and inconvenient way to start what is already a stressful day of moving. If you can not guarantee a truck will be available, then you should not offer the reservation option. That's why you make reservations, to have what you need.
Matthew TExcellent customer service!
Robert HI go here for all my rental vehicles! The people here are professional, courteous and just generally nice people!
Andrea DStaff was fabulous on the phone and in person
KIM-SHEREE PFriendly , helpful prompt service. Excellent quality vehicle
DANIEL DThere was no furniture pads or dolly. I noticed when I started packing it. With the weather I didnt check the back I just assumed it would be in there.
Heidi BVery very helpful. Larry assisted me with hook up.as I had a recovering knee repair. Very flexible w my return time as well!!! His.partner was helpful improving my trailer choice as well!!
Dorothy MThe online return process was very frustrating. It took 25+min to get it to work. I would complete one step and it would go backwards.
Amber SConsidering a better rate on the trucks Like you have on the vans. Monthly rate. And miles
RALPHE SI can't think of anything to improve upon. Employees were friendly, helpful and thorough. Truck was as promised. Maybe coffee and donuts?
robert cThey lied and said it had 3/4 of a tank to start. It had less than half. We took pictures for evidence. Also, I was not told that the location would be closed for my drop off when I registered to not use self check in/ out so I had to do the self check out and had no idea what I was doing and already locked the truck and dropped off the keys when I apparently needed to take a bunch of photos(I'm glad my boyfriend had already been taking photos since we were lied to about the gas) and there was no way for me to upload the photos he sent me I had to take photos of the photos on his phone. It was all just confusing and horrible.
amanda bThank you!!
Mark WDo not let any customers go to this location. The guy was rude, short and very uncooperative. I have used U-Haul more often than most with my side business and this was the first time I've had someone so terrible. The invoice was more than the quote, the check engine light was on which gives worse gas mileage which cost me more money, it was 3 miles further away which cost even MORE money at 99¢ a mile. Was the worst experience I've ever had with U-Haul.
Albert D1. Have open wifi available at the pickup site as completing the app-based pickup and return procedures was VERY slow using my mobile data. 2. Email a proper receipt at the end of the transaction. I still have NOTHING in writing confirming the amount of the credit card charge nor anything to supporting a potential tax decuction. Inexcusable!
Richard BNothing. Service and equipment were impecable.
Betty CMerci.
Mark WGive them more equipment
Ralph JGreat service
bill sThe rental was perfect, easy to drive, and overall the best first experience I could have asked for. The 9' cargo van fit all of my stuff perfectly, and the rental process and return process is so quick and easy. Only thing is I never got the dolly I had rented to go with it. But other than that, wonderful!
Hannah PI got accused of doing damage to a vehicle I didn't do anything to the Van I did not bring it back with damage I did nothing wrong. So UHaul charges my CC for something I didn't do Bunch of liars and thieves. Never again with UHaul
Beverly BWe picked up the vehicle on a Sunday. I have an old Apple IPhone. First off it could not find the location but google maps was working. Then I couldn't get the bar code to scan. It took us a 1/2 hour to get it picked up. When we dropped it off, I could not get my phone to work again. We had to log in on my boyfriend's phone, and then we were successful. It was a stressful experience for me and I would never pick up when there is not a person around.
Norm GI want the store steal open all Saturday.
ana M