Customer Reviews for Arlington Pickers
(Concessionnaire U-Haul dans le voisinage)

113 évaluations

332 N Olympic   Arlington, WA 98223

(360) 283-5981

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/8/2022 - 7/9/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(360) 283-5981

332 N Olympic
Arlington, WA 98223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/8/2022 - 7/9/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

was told I would not be charged for the extra miles. This is unacceptable due to your people do not know how far it is to Arlington Washington., I did not take the fastest route thinking if the truck broke down I would be in the middle of no where. I drove down hwy 15 towards la then cut up to 99 then I 5 . No one told me which way to drive. I was looking out for you and me just incase the truck broke down. I have used u haul alot and never had this problem before. I will contact anyone that will listen to me to get this resolved

EDWIN LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy P. 
Évaluation :
1

Currently, I have been charged four separate times by uhaul pickers of Arlington. I only rented one truck one day from them.

Jessica G. 
Évaluation :
5

It was an awesome experience!

Pam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Fuel was listed as 1/2 full yet was really 3/8 full. Washer fluid was only water so it wouldn't clean the bugs off the windshield. This is a safety issue!

Bruce T. 
Évaluation :
5

Very friendly and helpful people at Pickers.

Michelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
3

I filled the truck only gas used was from the gas station to uhaul and you charged me $17. Think that's bullshit.

Chris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda T. 
Évaluation :
5

Return went smoothly. I was in and out in no time. The young lady customer was oriented and pleasant to work with.

Rebecca T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary M. 
Évaluation :
5

It is not the location's fault but the first rental truck was tampere

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edezea B. 
Évaluation :
4

Short notice order by be via your national call center. Found dolly I needed for the next morning 14 miles from home. All worked out well.

fred G. 
Évaluation :
4

I did not see anyone, I simply dropped off the key.

Abel V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
3

If doing online, beware that the app or website will fail and you won't be able to return the vehicle correctly. Plus there wasn't a parking spot open and had to park on the road by the curb, luckily the owner texted me that parking it there was okay. In the morning when picking up the rental, it was stuck behind another rental so I had to wait an hour for an employee to come into work and move the u-hual in front of my rental. My biggest advice, don't rent outside of business hours.

Kirby W. 
Évaluation :
5

Such nice folks!

SHANE H. 
Évaluation :
5

Very simple. Easy. Great!

HOLLY B. 
Évaluation :
3

I was directed by U-haul to take the U-haul trailer to a U-haul location that was much further away (20 miles or more) then to drop it off at my local neighborhood U-Haul dealer that was just two miles from my house. This made no sense to me! This cost me extra time and money to return trailer at a much further location. You can improve on your rental return locations for your customers!

Richard S. 
Évaluation :
5

more gas in the truck:)

DAVID A. 
Évaluation :
4

I was unimpressed by the order of operations in the truck locating+approval stage. I would have been happy to provide all of the information for verification and approval beforehand if it meant not having to stand in the wind and rain for several minutes having already found the vehicle, waiting for approval from some agent on the other end of my phone browser to give the go-ahead for me to proceed. Truck had some minor dings on the front which weren't mentioned in the vehicle description so I photographed them. The fenceline on the drivers side was hiding some scrapes on that side which we couldn't see until we were able to move the truck out of its parking space. Other than that, experience was okay.

Chloe C. 
Évaluation :
5

the people there were extremely professional, kind and responsive. When we thought we had forgotten something in the truck and called, the young lady at Arlington Pickers was very responsive and gave first class customer service. Great people!

Frank T. 
Évaluation :
5

None...Excellent TLC from Pickers

LARISSA B. 
Évaluation :
5

We weren't quite sure where the door was, so maybe something more obvious for dummies like us! :)

Todd C. 
Évaluation :
3

The Uhaul trucks are parked all over the place, the lock was difficult to open, and it took an hour for me to finally get help.

Richie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renauld Y. 
Évaluation :
1

Disingenuous , and Dishonest

John F. 
Évaluation :
5

Nice people...

THOMAS S. 
Évaluation :
4

The only real issue is that because of the location, it's difficult to get in and out with a large pickup. Not much to do, unless the parking can be rearranged somehow. As far as it goes, the young lady that helped me was great, friendly and did a good job. It's in kind of a strange spot, a place to buy and sell used stuff, but even so, it was very interesting. Other than the access issue, I have no complaints other than the damaged areas should be marked for the renter's safety as far as damage charges go. The trailer worked fine, but it was pretty dinged up, and if I hadn't taken photos which she also suggested, it's conceivable I could have been held liable for the damages.

ROBERT FRANCIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANASTACIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA O. 
Évaluation :
5

Thank you to the nice people at Arlington Pickers! You saved us in a pinch when we had to tow my damaged work van home for repairs. You guys came through and did an excellent job showing us how to use the equipment and everything! Can't wait to come back to your wonderful store and go through everything cause we were in a hurry Friday. A++++

DOUGLAS C. 
Évaluation :
5

I was to pick up the trailer at the Lynnwood Washington location--- en route to pick it up I received a call saying they didn't have the trailer I reserved over a week before. I was told to go to the Arlington location--- MILES away-- thru traffic to get a different trailer. So Lynnwood "bad" -- Arlington "good".

JOEL A. 
Évaluation :
3

The mirrors wouldn't adjust

GENEVIEVE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
5

Nothing. The staff was really friendly and very helpful.

Shane M. 
Évaluation :
5

The whole Uhaul smelt like cigarettes/marijuana. Also there was no inspection conducted prior I had to let them know wind shield was cracked.

SHAWN R. 
Évaluation :
3

Check in was easy and the staff member was friendly and professional. The side mirror on the truck was difficult to adjust but I finally got it in a position where I could see.

JENNIFER P. 
Évaluation :
4

The computer programs were by far the worst part of this process !!

Todd B. 
Évaluation :
5

Convenient drop off location. Friendly staff.

Orion L. 
Évaluation :
3

The inside of the truck was dirty.

Marva S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDLEY RALPH F. 
Évaluation :
5

This place is the best in Arlington. Call to book so owners get the most commission

Patricia C. 
Évaluation :
4

Professional, polite, kind.

MARY D. 
Évaluation :
2

Super slow to check me out and claimed they were new.....charged me for insurance without asking, had to void transaction and start over. Took an hour to get truck and trailer. Did not show me how to use equipment. Will NOT use them again.

Cindy H. 
Évaluation :
5

Great Customer Service

SHAYNA FAITH D. 
Évaluation :
4

The only complaint I have from the rental experience is the distance I had to drive to pick up the truck. It was a long ways from my location. Don't you have uhaul employees who can shuttle trucks to closer locations based on reservations? If that was the case it would have been a very seemless experience.

KYLE L. 
Évaluation :
4

Don't wait until 8 minutes before pickup to call and tell them that the truck is not at the requested location and must be picked up 20 miles away. It worked out for me because the truck was near where I was picking up the furniture. Otherwise, that would have been $92 in mileage just to pick up from that location.

JODIE K. 
Évaluation :
5

Fantastic, friendly service.

RICHARD R. 
Évaluation :
5

Great service. Very friendly owner and staff.

RICHARD R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

The Drop off was after hours however they were great when we spoke on the phone.

JEFFREY K. 
Évaluation :
1

Get the address pick up and drop off locations correct the first time.

ADRIAN P. 
Évaluation :
5

Good service. Truck in great condition.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLA S. 
Évaluation :
5

They helped me load trailer to truck. they were VERY nice.

KATHLEEN J. 
Évaluation :
5

Great Staff and very helpful. Will always be my first call for a U-Haul.

Daken S. 
Évaluation :
3

-Truck wasn't where it was supposed to be for pick up. -Didn't get the extra equipment I paid for. -Customer service male rep was rude and disrespectful. -Manager gave me a $60 refund for the reservation guarantee and dolly I didn't get but still waiting.

Kelsea W. 
Évaluation :
5

No suggestions

ANITA JANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
3

Pandemic: no mask, no vaccine = not good. Don't care what your personal views are, in customer relations in the workplace, mid-pandemic, wear a mask. That aside, the woman who helped us was focused, polite, courteous (up and to the issue regarding the mask which she laughed off), answered the mileage questions and got us on our way expeditiously.

Adrian L. 
Évaluation :
5

Excellent family run customer service!!!

Dannielle H. 
Évaluation :
5

Oh! What a place and the people were great. WoW! I wish most of the others follow good customer service I have ever experienced. They explained their rates n prices we had no questions they answered them all. Yes, I have rented before and will continue. We live 30 miles from where we rented I know there are others but we love this place.

AVA G. 
Évaluation :
4

This place was difficult to find and it was hard to tell where we were supposed to park the truck. Once we found it, everything was great.

JENNIFER M A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B. 
Évaluation :
2

Person helping us return truck was unmasked, in violation of state laws. Several anti-mask signs on the wall. My wife and I were masked, but situation was more exposure than necessary.

Ed B. 
Évaluation :
4

It was a bonus it's also a second hand store!!

SANDRA H. 
Évaluation :
5

Súper nice folks!

SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE LEE T. 
Évaluation :
5

Was great thank you!

BENJAMIN JUDAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl V. 
Évaluation :
5

Shane Henderson and his employees are great!! Friendly and helpful. I would recommend this location to anyone looking to rent a Uhaul.

KARLA JEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan J. 
Évaluation :
4

The process was super easy. Did the advanced check in. Staff was friendly. However they did not wear masks. I found that troubling.

Valerie V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny F. 
Évaluation :
5

This was a quick and easy process and the people were nice. Thanks

Debra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
1

The cab of the truck we received had dirty floors, sticky cup holders. Garbage on the dashboard. Exterior of the truck had road grim and covered with dry bugs. And the pick up site was not the same location that we reserved. Over all we were very disappointed.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy R. 
Évaluation :
2

Spanaway had given us an extra day. We checked in and returned our equipment by 9:00 am. He still charged us almost $100 in extra day fees because he waited to check us in until after 10:00 kinda shady. I will be going in to show him our original contract.

Christy C. 
Non les évaluations ont été soumises pour cet établissement.

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