Le client n'a pas laissé de commentaire.
FRANK B
Customer Reviews for Arlington South Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Thanks
PASHONDA MThey like to get over the fuel hand was one way and we returned it the same they told us to drop the truck and leave then hit us with a fuel charge, saying it was different than it was then offered a partial refund on the fuel
TRACIE PVery disappointed with general experience. I booked a 15' with an appliance dolly. When I arrived the couple working were in the middle of a cussing fight. I was them told they didn't have an appliance dolly and I would have to go to Home Depot to rent one $21. The rental fee was $29,99 plus miles. I traveled about 40-45 miles (after driving to get a dolly). The tank was left at 1/8 and I was told I would get a $20 credit if I brought it back at 1/4. My total charge was $111. Not to mention the way too many emails and text for such a small transaction.
DAVID STook forever to get the rental. The guy working had no sense of urgency. He made me load up and disconnect the trailer by myself with no help. And I have a twisted spine so that was horrible. Then came back and as he sees me waiting to drive in I told him I was returning he told me to pull in and drop it off. And did not help yet again. After it took him forever to let me in. No customer service skills, crappy attitude and would not suggest anyone to use this location.
RICKY CUpon arrival, Mike told me they couldn't accept my early arrival at 4 :30 as they had no space and told me to come back next morning at 9;30 which i did. was then told next morning sorry by mike HE STILL HAD NO SPACE, AND WHEN I SAID I WAS LEAVING UHAUL ON THE STREET HE THEN SAID TO BRING BACK TO THE BACK LOT WHICH HAD "PLENTY OF SPACES". Very disappointing, but in the end i got what i wanted. Office was very cluttered and messy. Not a inviting place.
IAN SMike was great to work with.
STEVE SVery rude and dysfunctional
KIMBERLY MThe truck was so old it was dangerous to drive. Additionally, the ramp didn't work and was visibly damaged and stuck. Not having the ramp made moving take way longer.
SARAH LExcellent location!
RICHARD CVery disorganized area, there is help there but good luck getting any. I waited for someone to even acknowledge I was there in front of them. Equipment was dirty with debris still in it. Ball hitch was extremely hard to operate. I could go on….. but why?
DAVID JI rented a truck and it was 2012 and 130k miles and the transmission was bad, I had a bad experience and I did not receive any compensation, it is not recommended
Francisco RVery nice people
BRENDA H9x12 enclosed trailer needs a lift device.
RAYMOND STruck consumes lot of GAS
GOTTFRIED YMike was awesome great place. Made my first experience renting a uhaul very good. Friendly and supportive. Thank you Mike
KARA AThe establishment smelled of dog urine. It needs to freshened up!
SHANNON MThe staff was very professional and accommodating
Timothy HTook a really long time for a simple pick up. Had to call for support to add one piece of equipment. Needs to learn that it is easier to bring a tow dolly to the truck instead of trying multiple times to bring the truck perfectly to the tow dolly. Had to call for help there too. Made be very behind schedule wasting time at their location. 3 stars because Jan was very nice. Thanks Jan
james lCustomer Service was very good.
VIRGINIA HI had to take a much bigger truck then reserved. I also found dried bread in the cubby hole area of the arm rest.
David SI could not access the vehicle at my scheduled pick up time of 7:00 AM and had to wait until the office opened at 08:30 AM.
Harold KI have been in the Dallas Fort Worth, Texas area for 1,5 years and just now learning that there are not many U-Haul locations. Instead, there are more U-Haul neighborhood dealers. I made a reservation in at least a couple of weeks in advance, but the truck was not available at the location that I reserved it at. I did not realize they only had one 26 footer size truck. I mean, how would I know that? So, I had to call, delaying the start of my move, delaying the start of my mover that I have to pay per hour, etc., because the reservation had to be changed to another U-Haul neighborhood dealer location. And they only had one 26 footer size truck. I'm glad I was able to still get a truck but it changed the schedule of my move. It seems that is the norm for U-Haul. I may need to start renting through a different truck rental company when I move again. Outside of that, the truck operated like it should except for the back was not clean and some of my furniture ended up dirty because of it.
Kristy CNothing. This stores staff was friendly and helpful and got me out quickly. The equipment was in great condition. Great experience all the way around.
Brent IExcellent communication and incredibly user friendly app. Love this company.
JENNIFER VI scheduled my reservation for 9am… wasn't available till 11am. I paid for 12 moving blankets, only received 6 due to the representative at the location selling 6 to another customer due to "his Harley going to Tennessee" and said even though I had booked it before him, she couldn't refund him so I didn't get all the blankets I paid for. When I unloaded and folded up blankets for return, I realized I didn't even get 6, we only had 5. So I got less than half even though I paid for 12. The center console was raised, so upon leaving I lowered it for comfort and realized they did not clean any of it. It had dried sticky residue like coke liquids and grime as well as trash behind the seats. I found items from the previous driver in the slot under the radio like name tags with the name "Brenda Smith". The office where the rentals are done had old moldy coffee cups full of old coffee. 0 out of 10, don't recommend…
Manuel BThe people there this U-Haul location were very nice & helpful!
Michael NThe only problem that I have is that uhaul keeps taking money from my account.
Oliver MEnsure that the equipment is clean and that the wheels/hubs are not bent.
Terry MCustomer service was great. 5 stars.
Jeremiah MThis location was excellent.
Alvin MN/A Mike was lovely to work with
kathleen mNo worries I'm probably never using uhaul again
CHARLENE STruck had a major problems. After an hour going down the hwy it started bouncing up and down. Like speed bumps in the road. Slowed down to 30mph still did it. Maybe one wheel bearing locking up. Stopped, checked tires, everything looked ok. Then drove ok. Happened twice. Then drove the last hour ok. Boxes shifted everywhere. Damage to top of old drop table. And antelope lamp stem.
Karim AThe vehicle is really bad and not working properly is the switch is broken no light turn on the light so it’s really bad vehicle to rent a vehicle from there?
Mahesh pWe have rented here at least 8 times in the 16years we have been in Texas Continue to go back because of the great customer service
Ken HRep was annoyed that we interrupted his day. Was upset that we ordered the truck with little notice. Next time we need a last minute van we'll just use Home Depot. Driver side seat was also broken and not comfortable. Good thing we only had a short distance to travel.
Rory HPersonnel amical
Jim EEvery one was friendly an help me get a truck I would go back....!!!! KEEP UP THE GOOD WORK......!!!!!!
KEEARIA FThey were the ones to inform me that I should have never received that truck.
DANIEL MPainless!
KURT CThey are charging me for 117 miles when I only went about 10-12 miles. I am still trying to get this mess straightened out
Shunda Gthat lady worker there be educated about online application and do her work even it business hour close. 10 minutes before office closing you rushing customer out stating you closed out the return when did do until Monday and add additional charges. Good thing that U Haul Customer Services our great and knowledgeable, friendly. Just want use this location again but I will continue to use U Haul.
linda lThis is not due to location. When selecting trailer I was hoping to get the utility trailer with motorcycle wheel choke as seen on picture. There was no option to select specifics. When I got to location they only had one utility trailer with no wheel choke. I had to make due because i was already late. Its not ideal to tow a motorcycle without a wheel choke but I had to make it work. Website needs to have an option to select specifics so we can get the correct trailer at locations that have them.
David P