Évaluations des clients Arlington South Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Arlington South Self Storage
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Wanda M. le
Excellent customer service, extremely helpful & pleasant staff. I would highly recommend this particular location & if I need uhaul in the future, I will definitely go back to this location!
Carol C. le
Owner was so nice and helpful
Brian W. le
Excellent customer service from Allen. Very nice gentleman.
Aisha R. le
I booked for a one way rental and the person was trying to convince me to change to a in town rental and I declined. I didn’t get a print out of my contract because computer was down and later when I received an email the contract was totally different. I had already charged 100 plus but when I went to drop my truck off at the drop off location as booked they are telling me I have to pay and additional 177 because the other location changed my rental to in town with out my consent. This is not right.
Maria B. le
Very friendly and highly efficient and helpful
Joseph B. le
Trailer was in bad shape, huge cut in one of the straps(very unsafe) one tail light was broken the other not installed correctly. Unable to fix there had to spend 2 hours to get fixed across town
aylen O. le
Mike & Jay give great customer service and very professional.
Jeffrey C. le
After traveling several miles I heard an unusual rattling noise coming from the hitch area. I immediately pulled over to a parking lot and discovered the U-Haul attendant had not screwed the hitch down securely and it was about come off the ball. This could have caused a major accident with vehicle and trailer damage. I could not believe the trailer tongue was not secure on hitch ball !!!!
Bruce H D. le
This is a Mom and Pop facility whom have grown their business steadily over the past three years. They had penske trucks before 3 years ago, and became frustrated with the endemic constraints of that cooperation. Moving over to U-Haul, three years +/- ago made it much better corporately. Their service is very knowledgeable and service friendly.
Bryon T. le
Mike is rude unprofessional disrespectful and no class... didn't care I hurt myself due to trailer not on correct wouldn't speak back when I was trying to talk to him charged our card an extra 300.00 and will not take fault for his actions will report his unprofessional demeanor
Kyle B. le
Paperwork requirements for picking up truck online do not match apps requirements. Allow people to upload their lease documents as PDF or file. My lease was NEVER produced as hard copy, even when signed. Chat help told me "only hard copy lease allowed". Email with directions for the process never stated that. App did not locate the truck for me upon pickup. App asked me "do you have the keys now?"... Why would I if you did not tell me where the truck was or how to obtain the keys in the first place? An image of the back of was provided to me with a blurry image of some combination lock. No such truck with that combo was on the lot. On site staff went to a truck with a different combo and had to call management to obtain the combo. Without staffs help, pickup would have been impossible. I also did not love having to parralell part a 15 foot uhaul with practically no space to do so. Literally the only spot available to park was a parellel park spot with barely enough clearance. Spent about 1 hour + picking up and dropping off vehicle with app. App was not a pleasant experience. Wont use app again, likely.
Brian H. le
Nothing.. Mike was excellent..
Douglas D. le
Great!!! We used the 24/7 pick up on the website. Only suggestion is to add approximate wait time for approval step.
Faasuamalie F. le
EVERYTHING was perfect, the staff were friendly and I'll recommend this place on the future move. Thank you and God bless
Nonso O. le
Great service