Évaluations des clients Arlington South Self Storage

Nothing...you guys are AWESOME

It is excellent place to rent your u-haul equipment.

The person that rented me the equipment from was very helpful took me back to the equipment that I rented connected it to my vehicle and made sure that everything was okay before i left there facility. When i returned the piece of equipment we took it to take it off my vehicle and confirmed that there was no damage and gave me the final paperwork.

Reserved a 26' truck and was informed they only had a 20'. Not happy about U-haul's website not reserving me a 26' truck. Now I have to rent another trailer or truck. I'm looking elsewhere first.

It was very dirty. Please make sure they are clean

Rented items several times here , always good

The couple that ran the front office was so very pleasant. Best Uhaul experience I have ever had!

Friendly

Very friendly staff

Because of the mess up with my reservation i was promised a waive off equipment fees but that wasn't given to me. Its unfair to make such promises to your customers and not follow through.

Very good customer services, thanks Mike and Jan

The tire pressure sensor was on; yet the owners know about the issue for several weeks, and have not corrected it. The front office was very helpful with my check in.

Arrived to pickup a trailer and Mike assisted me thru the whole process and made it very easy and stress free. He printed out information on how to use the trailer and even assisted me in hooking up the trailer and making sure it was properly secured. It was great that Mike even gave me a gate code in case I returned after hours to drop off the trailer. Thank you so much for making the process so easy!

Very awesome customer service. We are very satisfied and will definitely use them again for future needs.

1. Not over charge for gasoline when the truck was not full in the first place. 2. Clean out the truck before the next customer uses the vehicle. -used mask in cab -inside of haul area smelled and had brownish material in it.

Tight fit at the entrance, overall good experience.

Slow service and I'm not sure if the truck was really disinfected. It didn't look like it was, because smelled dirty.

The guy lied to me about the insurance policy choice He says I'm not qualified to use my own insurance and I have to purchase u haul insurance. So I did use uhaul insurance and that's wrong. He says they only apply those roles in his location.

Location was dirty and smelled bad also truck was not ready had to wait to get truck cleaned up, when I called u haul they said they could not do anything about it.

The customer service was great, Jan was very professional and courteous. Took her time to explain everything to me This was my first time renting a u-haul. Mike was very helpful also If I ever need to rent again this is where I will check first.

A more cleaner office space.

Always friendly, efficient, and helpful, and they always have lots of trucks available!

The location has spotty internet making it difficult to do the online check in. I had to go inside the to register and get the kids making me loose an hour of my scheduled time.

Bigger lobby area. Lighting in units.

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Clerk could use better hygiene practices. Office smelled of body odor. Also tried to make me feel guilty for not using the insurance. I reserved my vehicle online and arrived at location only to discover they didn't even have my vehicle. So I had to drive another 30+ miles to get the one I needed.

Mileage was typed wrong thus making drop off a nightmare.

Having an account at Arlington South Self Storage  1000 W Harris Rd, Arlington, TX 76001 was without any issues the entire time I utilized the facility, as a matter of fact it got better as time went on. With the phone app it was easy to make a payment and have the history payment was a big plus. Great location and Mike and Jenn are awesome. I will miss them.

It was a rainy day and after a heavy downpour the rain subsided then the staff handed me my contract, hooked up the trailer, inspected the lights, (I prayed for them: Mike, and Steven) in Jesus Name) finally, took pictures and cheerfully said, ‘drive safely and have a good trip.'

very nice pickup truck. no problems

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NO COMMENT

Better parking and access to equipment. But other than that, the staff was great, attentive and gave excellent service!

The manager was really NICE/FRIENDLY. I did recommend it to my sister, but the office really needs a good cleaning and rearrange, with odor control.

I went to pick up boxes the next day and the office was very dirty. Other than the sign saying that U-Haul practicing social distancing..the office was very dirty. I will not return there.

Have the employee know what they're doing. Ensure that the customer is receiving everything that they asked for and confirm so they aren't charged an extra fee for a mistake they didn't make.

Very smooth transaction.

Horrible Horrible! Smell of the office. Smelled of urine so bad it burned my nose . SLoooooow service. People were friendly.

Very friendly! Very helpful!!

Car hauler jack broken

The mobile app location service did not work. We tried 4 different phones and it did not work on any. Therefore, we could not pick up our truck before hours liked plan. We called the U-haul helpline at 7 am and was put on hold for over 2 hours. Not much help.By then the u-haul location was open and they were very nice. They said the app only works half the time. U-haul needs to get more people to man their help line because a 2 hour hold is ridiculous amount of wasted time. And they need to improve their mobile app.

Website pricing deceiving

Friendly, knowledgeable and very helpful Excellent experience

Excellent customer service. The quickest most efficient service I have ever received at U-Haul. I have rented from you guys many times.

Great experience

Excellent customer service, extremely helpful & pleasant staff. I would highly recommend this particular location & if I need uhaul in the future, I will definitely go back to this location!

Owner was so nice and helpful