Le client n'a pas laissé de commentaire.
Gustavo D.
Customer Reviews for Arlington South Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep doing what you are doing.
FRANK B.Terrible! Should be ashamed of this location!
Rachel R.Customer service is lacking. The cargo van was not cleaned when I picked it up and it had some known damage; including a broken tail lens, which I was told “it's okay “ since the light works. Then I brought to attention that there were two maintenance/service indicator alerts. One was for oil change requirement, which I was told to ignore since U-HAUL had its own maintenance schedule. (If that's true, then I suppose they know better than the manufacturer when it comes to preventative maintenance.) The other warning light was the low tire light, of which the right rear tire showed only 27psi. The guy literally “kicked the tire†and said it looked okay to him, so I was to ignore that too (“probably a bad sensorâ€). But for peace of mind I could add air at convenience store down the road (which I did). The next day noticing that the tire lost some psi, I called and was told that they were aware of the “very slow leak†and to add air as needed and it will be fine. Upon return the rep denied knowing about the leak. When it came to questions about the billing the rep was dismissive and lacked sincerity. Next time I will hesitate to use U-Haul again, but if I do it won't be from this location.
ALAN S.Just be there for them.
JOSEPH D.BEST CUSTOMER SERVICE EXPERIENCE EVER!!!
GEORGE CLINTON I M.Vehicle was out if alignment....Vehicle swayed excessively and the condition of the vehicle almost caused an accident
LASANDRA H.The staff member Mike runs a self storage facility and rents U-HAUL products. Upon entering the office Mike was on the computer and didn't acknowledge me until I spoke. He told me he could not accept my returned equipment because he didn't have space, I told him I had a contract to fulfill and his location was the one I selected. He tried to make me to return the vehicle transport to a different location, I let him know that was not an option, he told me he has the right to refuse service to anyone. I walked out of the office, back to the truck to call corporate. He came out a few minutes later stating he could take the vehicle transport and I just needed to remove the vehicle from it. After the initial incident, Mike was helpful and waived the small mileage overage fee, I just don't see using his U-Haul location again if at all possible.
MARK D.Very friendly and attentive staff. Excellent service à la clientèle
LARONNICA D.Took a while to work through the pick up process via the app.
Brent B.Excellent customer service and support!
CARLOS M.Professional and curtious service, highly recommended.
RICHARD B.Staff was prompt, quick, courteous and friendly!!!
DAVID C.Excellent service à la clientèle
RICHARD B.Friendly.and helpful
JAMES M.Corporate feel free to contact me. I will be reaching out to you.
Angela P.Trucks parked everywhere. Couldn't get in the driveway.
LARRY W.Very polite and great customer service
LARONNICA D.The office staff was BEYOND welcoming and helpful. Would recommend this location above all
MADISON S.Could not adjust mirrors. Needs wiper fluid.
JOHN V.Very professional and courteous.. 🖒
DARRELL B.Everything was messy. Office was cluttered. Truck was not clean - had to sweep out the back and could not clean windshield because wipers were torn. Everything was acceptable, but not impressive.
ALLEN W.Went there to pick up the trailer and the jack for the trailer was not there. Wasn't too happy about the rates and how they differ from city to city. After I dropped off the trailer at my destination, I get a phone call from the owner of this location saying that the establishment across the street complained of mud tracks on their property. Accusing me of being responsible for making the mess and that the company was looking for compensation for the cleanup. I was also told that there was video evidence of the incident and was told that I would not be able to be shown footage because of lack of technical knowledge of how to send footage through email. I reviewed my timeline through google maps and saw that my route made it impossible for me to have gone through said property. Also was told that our personal information was given to the third party looking for compensation without prior knowledge of the complaint. Later that same day I received a phone call from that same uhaul owner apologizing for the confusion saying another person was responsible for the mess made at the other establishment. The owner conducted himself very unprofessionally and I will not be returning back for any business of any sort and will advise others not to do so.
GERALE J.Tidy up the front office and use a plug in or air freshener. The staff is very nice and helpful.
LARONNICA D.Quick drop off with explanation of mileage overcharges.
Richard T.Checkout experience was chaotic. Several customers waiting with me on rentals ahead of me and equipment wasn't ready. Manager pushed hard to upsell me on insurance coverage when I already had through other means. Said that Uhaul wouldn't wait on insurance payment if there' was a claim and would come after me. Intimidating. Lack of professionalism.
James M.In and out service was great
TYRONE C.He was helpful and knowledgeable . Very polite .
CHARLES W.I use uhaul frequently and the sales rep told us that we had to get the insurance and if we didn't then we wouldn't be able to rent the truck and trailer. When we advised him that we rent frequently and we've never had to choose an insurance at that point he begin to say that the Grand Prairie location was doing their rentals wrong and that I was accusing him of lying and starting throwing a fit about it. However on the end after I walked away and the paper world had been completed, he then apologized to Ms. Ross and told her I was right and that we didn't have to f her eat the insurance but the contract is now complete and there's nothing he could do about it. Very poor service.....
Laronda R.Great customer service as always!!!
TAMELIA A.The service was super expensive
BILAL A.Make sure you remains consistent in sanitizing the vehicle interior.
WINFRED W.The tow Dolly running lights did not work. The turn signals and brake lights did work OK. The right wheel well was broken and loose with almost all of the rivets holding light housing busted loose. The owners were very helpful and considerate for the rental process. Besides the problems with the tow dolly I did make the 1200 mile trip without incident. I did have to readjust the right wheel ratchet strap as it does need to be replaced on the tow dolly. I pointed all this at the drop off location and they said they would fix the issues before it is rented out again.
james C.Difficult to find parking. Limited area. Poorly identified key drop
JENNIFER ANN E.Friendly and efficient. Not a lot of room for improvement. Excellente expérience
JOHN B.I dropped the rental off at night time, but I had forgot to drop the key off, I told them, I was running late, they charged me an extra day, because I was late to return the keys for 2 hours
Adan A.This is my second time renting from this location and I had good experiences both times.
FELICIA F.Very helpful people, The truck and dolly were ready to go. Good People. Thanks
Michael W.They were great they got me what I needed at closing hours. Thanks for being concerned about my move. ðŸ'
BRYANT L.This store was awesome great customer service.
RACHEL S.Mike was very helpful. I will rent from this location again.
KENJAR W.They were both so nice and efficient. I was in and out and ready to roll with the van in a jiffy. Stacy😊
STACY M.Nothing...you guys are AWESOME
FATIMA M.It is excellent place to rent your u-haul equipment.
tom G.