Le client n'a pas laissé de commentaire.
Elizabeth S.
Customer Reviews for Arlington South Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Went there to pick up the trailer and the jack for the trailer was not there. Wasn't too happy about the rates and how they differ from city to city. After I dropped off the trailer at my destination, I get a phone call from the owner of this location saying that the establishment across the street complained of mud tracks on their property. Accusing me of being responsible for making the mess and that the company was looking for compensation for the cleanup. I was also told that there was video evidence of the incident and was told that I would not be able to be shown footage because of lack of technical knowledge of how to send footage through email. I reviewed my timeline through google maps and saw that my route made it impossible for me to have gone through said property. Also was told that our personal information was given to the third party looking for compensation without prior knowledge of the complaint. Later that same day I received a phone call from that same uhaul owner apologizing for the confusion saying another person was responsible for the mess made at the other establishment. The owner conducted himself very unprofessionally and I will not be returning back for any business of any sort and will advise others not to do so.
GERALE J.Tidy up the front office and use a plug in or air freshener. The staff is very nice and helpful.
LARONNICA D.Quick drop off with explanation of mileage overcharges.
Richard T.Checkout experience was chaotic. Several customers waiting with me on rentals ahead of me and equipment wasn't ready. Manager pushed hard to upsell me on insurance coverage when I already had through other means. Said that Uhaul wouldn't wait on insurance payment if there' was a claim and would come after me. Intimidating. Lack of professionalism.
James M.In and out service was great
TYRONE C.He was helpful and knowledgeable . Very polite .
CHARLES W.I use uhaul frequently and the sales rep told us that we had to get the insurance and if we didn't then we wouldn't be able to rent the truck and trailer. When we advised him that we rent frequently and we've never had to choose an insurance at that point he begin to say that the Grand Prairie location was doing their rentals wrong and that I was accusing him of lying and starting throwing a fit about it. However on the end after I walked away and the paper world had been completed, he then apologized to Ms. Ross and told her I was right and that we didn't have to f her eat the insurance but the contract is now complete and there's nothing he could do about it. Very poor service.....
Laronda R.Great customer service as always!!!
TAMELIA A.The service was super expensive
BILAL A.Make sure you remains consistent in sanitizing the vehicle interior.
WINFRED W.The tow Dolly running lights did not work. The turn signals and brake lights did work OK. The right wheel well was broken and loose with almost all of the rivets holding light housing busted loose. The owners were very helpful and considerate for the rental process. Besides the problems with the tow dolly I did make the 1200 mile trip without incident. I did have to readjust the right wheel ratchet strap as it does need to be replaced on the tow dolly. I pointed all this at the drop off location and they said they would fix the issues before it is rented out again.
james C.Difficult to find parking. Limited area. Poorly identified key drop
JENNIFER ANN E.Friendly and efficient. Not a lot of room for improvement. Excellente expérience
JOHN B.I dropped the rental off at night time, but I had forgot to drop the key off, I told them, I was running late, they charged me an extra day, because I was late to return the keys for 2 hours
Adan A.This is my second time renting from this location and I had good experiences both times.
FELICIA F.Very helpful people, The truck and dolly were ready to go. Good People. Thanks
Michael W.They were great they got me what I needed at closing hours. Thanks for being concerned about my move. ðŸ'
BRYANT L.This store was awesome great customer service.
RACHEL S.Mike was very helpful. I will rent from this location again.
KENJAR W.They were both so nice and efficient. I was in and out and ready to roll with the van in a jiffy. Stacy😊
STACY M.Nothing...you guys are AWESOME
FATIMA M.It is excellent place to rent your u-haul equipment.
tom G.The person that rented me the equipment from was very helpful took me back to the equipment that I rented connected it to my vehicle and made sure that everything was okay before i left there facility. When i returned the piece of equipment we took it to take it off my vehicle and confirmed that there was no damage and gave me the final paperwork.
Tom G.Reserved a 26' truck and was informed they only had a 20'. Not happy about U-haul's website not reserving me a 26' truck. Now I have to rent another trailer or truck. I'm looking elsewhere first.
Rod G.It was very dirty. Please make sure they are clean
Cathy H.Rented items several times here , always good
Paul P.The couple that ran the front office was so very pleasant. Best Uhaul experience I have ever had!
jeffery S.Amical
RAUL V.Very friendly staff
charles J.Because of the mess up with my reservation i was promised a waive off equipment fees but that wasn't given to me. Its unfair to make such promises to your customers and not follow through.
Johnson E.Very good customer services, thanks Mike and Jan
DANIEL TOAN T.The tire pressure sensor was on; yet the owners know about the issue for several weeks, and have not corrected it. The front office was very helpful with my check in.
john B.Arrived to pickup a trailer and Mike assisted me thru the whole process and made it very easy and stress free. He printed out information on how to use the trailer and even assisted me in hooking up the trailer and making sure it was properly secured. It was great that Mike even gave me a gate code in case I returned after hours to drop off the trailer. Thank you so much for making the process so easy!
CESAR Z.Very awesome customer service. We are very satisfied and will definitely use them again for future needs.
Son V.1. Not over charge for gasoline when the truck was not full in the first place. 2. Clean out the truck before the next customer uses the vehicle. -used mask in cab -inside of haul area smelled and had brownish material in it.
FELECHIA P.Tight fit at the entrance, overall good experience.
Gregory M.Slow service and I'm not sure if the truck was really disinfected. It didn't look like it was, because smelled dirty.
Maria Cecilia G.The guy lied to me about the insurance policy choice He says I'm not qualified to use my own insurance and I have to purchase u haul insurance. So I did use uhaul insurance and that's wrong. He says they only apply those roles in his location.
MEHDI C.Location was dirty and smelled bad also truck was not ready had to wait to get truck cleaned up, when I called u haul they said they could not do anything about it.
EDWIN R.The customer service was great, Jan was very professional and courteous. Took her time to explain everything to me This was my first time renting a u-haul. Mike was very helpful also If I ever need to rent again this is where I will check first.
ROBERT M.A more cleaner office space.
CHIGBOROMKPA N.Always friendly, efficient, and helpful, and they always have lots of trucks available!
ROBERT S.The location has spotty internet making it difficult to do the online check in. I had to go inside the to register and get the kids making me loose an hour of my scheduled time.
Gessica A.Bigger lobby area. Lighting in units.
Mya C.N.D.
SHARON M.Clerk could use better hygiene practices. Office smelled of body odor. Also tried to make me feel guilty for not using the insurance. I reserved my vehicle online and arrived at location only to discover they didn't even have my vehicle. So I had to drive another 30+ miles to get the one I needed.
Cassidy D.Mileage was typed wrong thus making drop off a nightmare.
Charles V.