Customer Reviews for Arlington South Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Thank you! The staff was helpful & very friendly even when I was checking out a U-Haul 30 minutes before closing.

Évaluation :

5

Wonderful experience

Évaluation :

5

Drop off after hours was seamless.

Évaluation :

5

Superb customer service and friendly.

Évaluation :

5

Everything was fantastic!

Évaluation :

3

UHAUL PRICING IS VERY MISLEADING. INITIAL PRICE QUOTED FOR RENTAL DOES NOT SHOW TOTAL AMOUNT TO BE CHARGED. I UNDERSTAND THAT MILEAGE WOULD BE ACCORDING TO USE, BUT BOLD LETTERS SHOULD BE INCLUDED INDICATING THAT INSURANCE, TAXES, MILEAGE, AND GAS WOULD BE ADDED. A $19.99 ADVERTISED PRICE UP TO OVER $80 ACTUAL CHARGE IS VERY UPSETTING. I AM IN THE PROCESS OF GETTING MY OWN TRAILER. DO NOT WANT TO GO THROUGH UHAUL FOR FUTURE RENTAL BECAUSE OF THIS.

Évaluation :

1

“I had a blowout on the transport trailer while my car was loaded, which forced me to replace 3 tires and wait about an hour on the road. I didn’t even feel safe leaving that night and had to wait until the next day to continue. Then at the drop-off location, the worker just sat in the truck and told me to leave the trailer in the back. He didn’t ask for paperwork or help unhook at all. The whole experience felt unsafe and unprofessional.”

Évaluation :

5

Very nice place love the hospitality

Évaluation :

3

Was over charged. When I called the lady told me that she couldn't help me. Will never rent from there again.

Évaluation :

2

I recently visited this location to rent a trailer for a short, 12-hour use. When I arrived, the attendant inside was on the phone and did not acknowledge me for over 10 minutes, which set a poor tone from the start. I declined the optional insurance, as I’ve done many times at other U-Haul locations without issue. However, this location made it unnecessarily uncomfortable. The employee inside lectured me about the consequences of declining coverage and emphasized that I was being recorded. I fully understand the risks and found the approach unprofessional and excessive. Outside, a different staff member helped me hook up the trailer, and he was courteous and helpful. Unfortunately, another employee—sitting in a nearby vehicle—continually micromanaged him and, at one point, shouted, “Make sure you get tons of pictures because he doesn’t have insurance.” That comment was unnecessary and disrespectful. I was already aware of my decision and didn’t need to be called out in that way. The facility itself was fine, and the equipment worked as expected, but the staff’s approach—particularly their attitude toward customers declining insurance—was disappointing. A little professionalism and respect would go a long way.

Évaluation :

5

Site pickup was great. U-Haul corporate computer system was down nationally. U-Haul corporate needs to ensure there is an alternate way for people to check out a trailer when the system goes down in order to not inconvenience the customer. U-Haul must have the ability to use old school contracts when computer services are incapacitated.

Évaluation :

1

Worst U-haul experience EVER! The office stunk like rat urine/feces. The lady stunk like the aforementioned. No one to help put the 6x6x12 onto my jeep. The office lady came out and we finally were able to lift the tongue off the ground. I am 77 years old and a month out of major surgery. On the return, again, no one to help take the U-haul off the hitch on my jeep. I had to walk all over the field where the trailer was to be parked to find 2x6 and concrete blocks to put under the tongue, while still on the jeep, then use my jeeps spare tire jack, again on blocks I had to scrounge from around the field, in order to lift the trailer tongue off the ball. Terrible service…just terrible.

Évaluation :

4

The lady at this location was extremely friends and helpful. On her end there was nothing she could do but explained the situation and that the latch had been broken and the lock we could not remove due to the damage they did trying to remove the lock.

Évaluation :

3

Great! I think when you become a customer constantly, we need to be compensated with some discounts or lower the rate . I

Évaluation :

2

Was sent to pick up at a different location that was set a day earlier. Had to wait in line. Got to the counter and they couldn’t find the trailer. Sent me to another location 8 miles away after I had driven 30 minutes to my reservation that had been confirmed a day earlier. They told me to call to get $50 off which I will do. Overall a bad experience

Évaluation :

5

I dropped off after hours so I did not interact with anyone. Location is nice and clean

Évaluation :

4

Return parking was a huge problem. Also, I was charged for a third day when I was told if I returned it on Sunday, I would only be charged for two days.

Évaluation :

4

Location of the truck was fine however paying 1.39 per mile was on the high side. Usual I have unlimited miles and never had to return the haul to the same location.

Évaluation :

3

The agents at this location are very rude. Especially the gentleman! When i got the Van , is was not very clean. Seats were dirty with cats hair or dog hair. I used this van to transport Flowers and Food to an event. I usually Rent in this place because i leave 5 min away from this location but the agents needs to be more polite and more careful with the cleaning of the rental truck.. I'm planning to rent in April another Truck to transport flowers. I hope this help.. Also, i'm planning to rent very frequent And i ask for a better price per mile? As a frequent customer Uhaul should a have a program to accumulate points and redeem them to the reduce the cost per miles. Thank you Ramiro Anzaldua

Évaluation :

1

The staff were great! I was thinking for location that is closer to Mansfield that the location would be cleaner. The Van was dusty and dirty and since I am a clean person, I was really annoyed by this. I did not want to put my drink in the cup holders because they all were dirty. The area where the cargo goes was dirty as well. The floor has sticky stuff on it and it was just very dirty. I was also pissed about this as well. I will not go back to that particular location. I think giving someone a dirty vehicle is unacceptable. What is I had new furniture and items?

Évaluation :

3

No personnel. The truck was dropped off on a Sunday.

Évaluation :

5

Thanks

Évaluation :

2

They like to get over the fuel hand was one way and we returned it the same they told us to drop the truck and leave then hit us with a fuel charge, saying it was different than it was then offered a partial refund on the fuel

Évaluation :

2

Very disappointed with general experience. I booked a 15' with an appliance dolly. When I arrived the couple working were in the middle of a cussing fight. I was them told they didn't have an appliance dolly and I would have to go to Home Depot to rent one $21. The rental fee was $29.99 plus miles. I traveled about 40-45 miles (after driving to get a dolly). The tank was left at 1/8 and I was told I would get a $20 credit if I brought it back at 1/4. My total charge was $111. Not to mention the way too many emails and text for such a small transaction.

Évaluation :

1

Took forever to get the rental. The guy working had no sense of urgency. He made me load up and disconnect the trailer by myself with no help. And I have a twisted spine so that was horrible. Then came back and as he sees me waiting to drive in I told him I was returning he told me to pull in and drop it off. And did not help yet again. After it took him forever to let me in. No customer service skills, crappy attitude and would not suggest anyone to use this location.

Évaluation :

3

Upon arrival, Mike told me they couldn't accept my early arrival at 4 :30 as they had no space and told me to come back next morning at 9;30 which i did. was then told next morning sorry by mike HE STILL HAD NO SPACE, AND WHEN I SAID I WAS LEAVING UHAUL ON THE STREET HE THEN SAID TO BRING BACK TO THE BACK LOT WHICH HAD "PLENTY OF SPACES". Very disappointing, but in the end i got what i wanted. Office was very cluttered and messy. Not a inviting place.

Évaluation :

5

Mike was great to work with.

Évaluation :

1

Very rude and dysfunctional

Évaluation :

3

The truck was so old it was dangerous to drive. Additionally, the ramp didn't work and was visibly damaged and stuck. Not having the ramp made moving take way longer.

Évaluation :

5

Excellent location!

Évaluation :

1

Very disorganized area, there is help there but good luck getting any. I waited for someone to even acknowledge I was there in front of them. Equipment was dirty with debris still in it. Ball hitch was extremely hard to operate. I could go on….. but why?

Évaluation :

1

I rented a truck and it was 2012 and 130k miles and the transmission was bad, I had a bad experience and I did not receive any compensation, it is not recommended

Évaluation :

5

Very nice people

Évaluation :

3

9x12 enclosed trailer needs a lift device.

Évaluation :

5

Truck consumes lot of GAS

Évaluation :

5

Mike was awesome 👍🏼 great place. Made my first experience renting a uhaul very good. Friendly and supportive. Thank you Mike 😊

Évaluation :

5

The establishment smelled of dog urine. It needs to freshened up!

Évaluation :

5

The staff was very professional and accommodating

Évaluation :

3

Took a really long time for a simple pick up. Had to call for support to add one piece of equipment. Needs to learn that it is easier to bring a tow dolly to the truck instead of trying multiple times to bring the truck perfectly to the tow dolly. Had to call for help there too. Made be very behind schedule wasting time at their location. 3 stars because Jan was very nice. Thanks Jan

Évaluation :

5

Customer Service was very good.

Évaluation :

3

I had to take a much bigger truck then reserved. I also found dried bread in the cubby hole area of the arm rest.

Évaluation :

1

I could not access the vehicle at my scheduled pick up time of 7:00 AM and had to wait until the office opened at 08:30 AM.