Charged for two days, only used for one. Spent long time waiting for help at location. Dolly straps were badly worn & torn.
Ryan H
Customer Reviews for Arrowhead Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My friend dropped off the trailer for me. He said that the sales rep was nice and helped him checkout. Overall my experience with Uhaul has been amazing. Definitely would use them again.
Melissa DExcellent servicel
Kenneth YGreat service!
DARRIN MThe whole UHAUL experience was great ! Thanks
Tim SExcellent Service from the rental location, Truck was in great shape and made our move a breeze. Keep up the good work.
Caelynd MCustomer service went above and beyond, they were excellent.
Samantha YNo problems kind service
Clint CEverything Great
Michael KThe only thing that was not good is I ordered a 20ft and we were told as we got there to pick up the truck that it was a 26ft. I was not expecting to pay the amount that we ended up paying. That was not their fault I assume.
ROBBYN CGreat experience.
Francis MDon't (you, corporate U-haul, my local location was amazing) call me and change my location because you prefer me to use a corporate store. I had to go out of my way to make phone calls to be able to keep my business local AND not have to pay for extra fuel because corporate U-Haul decided it would be better for them if they changed my location.
Jarad CThe staff at this location were top-notch. Couldn't have asked for anything more. Outstanding customer service. Knowledgeable and helpful staff. And just great people. Thank you for getting our challenging day off to a great start.
Leslie PThe van needed swept out, they were short staffs so we had a long wait as he had to help customers
janell oEasy drop off and check out.
Michael PHelp your stores to have available information online. Even the rural communities need trucks etc and sometimes they get "the left overs"
Ruth SThe truck that they gave us was extremely out of alignment and the brakes were mushy!
Laura SPeople were very helpful.
Mary SOver all. Uhaul in general needs to have more vehicles available in the area the customers live instead of 30 minutes away from their home.
Dorothy RExcellent customer service. Friendly staff that will explain the process and hook up the equipment so you understand how to operate the equipment once you are on the road. The equipment was clean and in very good condition. Highly recommend this Location.
Ruben IReserved trailer was not available at my reserved time.
William DLove shopping and using local services! Thank you.
kim fThe U-Haul trailer was not properly attached to our truck and came unattached after going over a bridge. We barely avoided an accident as we were driving on the highway at the time. It was a miracle that no one was hurt and there was no major damage done. Employees need to be trained better. When we informed employees of the incident, no acknowledgement was given and no apology for the incident. Very poor customer service.
Jerry TCheck tire condition on trailers.
MISTY Mmake sure closed trailers do not leak. Part of trip was through rain for a couple of hours and upon arrival at end location we had rain damage to personal items. A proper inspection would have identified this problem.
LonnieR SI was aggravated that no 4x4 enclosed trailers were available
charlie srepair your broken credit card policy, couldn't use my business credit card that I use elsewhere every day....
GREGG BVery accommsdating as we had to change rental twice.
Floyd SWish there was a way to lock trailer to towing vehicle for extra security.
Brad EHeck it’s about the only one, don’t miss it!
MEMORY Fyour advance photo system did NOT WORK
JIM MThe pick up location was ok. I was very dissatisfied with U-haul as a company. I had called and reserved a truck to pick up in Ottawa, Ks 2/21/2020. I received a message on 2/27/2020 that the truck I had reserved was not available to call and make other arrangements. I was told that there were no trucks available in Ottawa, Ks that I would need to pick up one in Baldwin, Kansas. (Baldwin is 20 miles out of the way of the move) This was an extra burden as the charge of $1,09 per mile and filling up with gas would add another $50 to the amount needed for rental. We had to get the truck as move was already planned and help arranged and needing to be out of apartment by 2/29/2020. Also as we were driving through Ottawa to go to Baldwin to pick up and drop off truck there was 2 U-haul trucks parked with rental signs in the window. WE WILL NOT USE U-HAUL AGAIN AND WILL TELL FRIENDS AND FAMILY THE SAME!!!
deborah gRien
Donald WI am disabled and have waited 6 years until I could afford to make this move of my belongings from storage in Ottawa, Ks to Rogers, Arkansas. I made reservations for a truck, dolly, boxes and tape well in advance. I also hired movers at both ends to load and unload the truck. I was informed late in the week that I would need to pick up the truck at another location where I was not familiar. the service was poor, they had no boxes or tape, which caused me to leave many things behind in Ottawa. Also, because I was much later in picking up the truck, my laborers charged me double time and some left before I arrived at the storage unit. I was forced to participate in the lifting and I am now injured and unable to go to my part-time job. Therefore, I will postpone further actions until Friday, November 29. 2019 in order for you to make meaningful response to this notice.
michael sFabulous customer service and truck was waiting when we arrived to pick it up! Truly tops!!
Sheryl CDo a better job getting equipment to location closer to customer. We had to drive 40 miles to return our trailer when we had reserved the same one week in advance at Ottawa which was only 20 miles from our location
randy wIt was a simple and easy working the the guys in Baldwin.
Kathleen MThe staff was very nice, helpful, and easy to work with. Thank you for your great customer service!
dana sFriendly Staff. They were very helpful.
Paul K