So far so goodALEXANDER T.
Customer Reviews for Arthurs Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Green Brook, NJ 08812
Services dans cet établissement :
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 3h pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Bad customer service. Booked appointment for near location Stelton rd, Piscataway. However, later got call 10 inch truck is not available to this location. Just wastage of mileage. If I know before I book appointment online, will go for competitor truck rental service.PRAGNESH P.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.DINA M.
Le client n'a pas laissé de commentaire.AMY W.
These guys were great - can't say anything except keep doing what you're doing!Stephen M.
Both Pam and Denise were friendly, helpful and went above and beyond! The van was amazingly large in capacity, comfortable, new , drove easily, had all the technology bells and whistles. Saved myself thousands of dollars from the movers cost, would totally do again!michelle D.
Le client n'a pas laissé de commentaire.Geraldine O.
The lady at the desk was not friendly at all.Laurito M.
Be Great if uHaul will consider increasing the fleight numbers at this location. Thanks Ms. Denise.BISHOP I.
Le client n'a pas laissé de commentaire.EDWARD W.
This location is awesome as usual.ANTHONY G.
Le client n'a pas laissé de commentaire.Geoffrey E.
Le client n'a pas laissé de commentaire.ABRAHAM W.
There were dirty wipes left in the vehicle...and some dirt in the back bed as if it wasn't cleaned out. As we did the walk around she admitted to not cleaning the truck. During COVID this is not ok. As I got in I took pictures of dirty wipes as she yelled at me saying to let her move them. Its too late for that if im already in the truck. The back middle break late and framing was missing, she advised that someone stole it and wouldn't allow me to write that on the contract...I had to take pictures on my phone as proof so that I wouldn't be charged for it. Her over all demeanor was that she was doing me a favor since u haul was there secondary company.Megan O.
Le client n'a pas laissé de commentaire.Jose C.
Denise, who works at this location, was extremely rude and is not the type of employee who should be interfacing with customers. She also refused to wear a mask when I was in the office - saying I needed to, but she did not. Lastly, the truck shook severely when braking and probably needs alignment or new brake rotors. Felt very unsafe. The inside windshield had not been cleaned in a very long time (if ever). The mobile app experience did not work as it should have and I was unable to obtain the key without having to go in the office and speak to angry Denise.Christopher M.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Jaspal G.
Denise and Pam are really helpful. Thanks!!George W.
The online return steps need to be edited. Step 1 is to drop the key in the key box. Step 2 is to take a photo of the gas gauge and mileage. How can I verify these items when I have already returned the key?Glenn G.
Nothing, much easier thanother rental companies and way better than Home Depot!Michael W.
Okay look everything went good but the app? The APP, sis?? Tells me to drop the keys off into the dropbox and then proceeds to tell me to turn the van on to check the fuel. Turn the van on. On. The van. On. The van. Which I need the keys for. The keys. The keys which are behind a locked door. Just out of reach. Felt like some kind of zombie trying to stick my hand in there and flail around to retrieve them only to ultimately fail miserably all around. Ultimately it didn't matter but a buncha clowns wrote those instructions.Teresa B.
Great Service by Arthur'sScott N.
Le client n'a pas laissé de commentaire.Colin M.
The service desk person was very rude and inpatient.chienneng C.
Le client n'a pas laissé de commentaire.Mohammad A.
Le client n'a pas laissé de commentaire.Jayne B.
We only used Arthur's for Uhaul service, not storage. The lady on the phone was very sweet the day prior in giving us directions to the place. I would advise against using self check-in with Uhaul. I arrived 15 minutes early at her advice so they would not give my truck away. We did not get through approval with online check-in until after our appointed time. We tried to go inside for help at our appointed time, exactly when they opened, but the opening employee left and put up a sign up that they would return in 25 minutes. Then the Uhaul's steering wheel was locked and would not turn on. I tried to call the local number the woman called from. Turns out it's Arthur's corporate and she could only leave a message for them to call back. They never did. Never. I finally got it started, but fought all day every time I had to turn it off to restart it. I spent more time researching the problem then moving. I ended up needing to use my small, personal vehicles to move most of my belongings and rush to move most of my big furniture. My husband called to explain this to them and they just told us to wiggle the key. We told them we did that and many other things and they told us that was the only thing they could think of. There is also no key drop at this location so I was forced to leave it in the truck.Ryan M.
Le client n'a pas laissé de commentaire.Sean D.
Don't change a thing! Service was wonderful. Staff very pleasant.Christopher B.
Customer service was greatJulianne T.
Le client n'a pas laissé de commentaire.Stephanie F.
Do more of the pickup / intake process online before person arrives at location. Will speed things up.Robert L.
The location is great, the representative their is great. Thw whole new mobile picking up and returning experience is horrible, i don't want to take pics for every step , it needs to be fixedBaraa A.
Le client n'a pas laissé de commentaire.WENDY W.
Le client n'a pas laissé de commentaire.Maureen B.
Denise was such a great help with a pleasant attitude! So thankful for meeting her and her patiences. More people like is always needed. Will be coming back for future service again!Cynthia V.
Horrible experience- no cell signal to complete the rental and return in mobile device. Truck tires in very poor condition slipping on the wet road, cabin dirty and smelly. No instructions were to return the keys. Waisted 20min on hold for customer support.Marek P.
location is always very accommodating. the staff at Arthur's is professional & knowledgeable. Van was new and cleanJohn H.
I needed a truck last minute for a move, the staff at Arthur's Storage was extremely accommodating and very friendly/helpful in reviewing all of the information. Would definitely use them again!AVERY S.
Le client n'a pas laissé de commentaire.AARON B.
I had a reservation in Bridgewater that said it was guaranteed then I had to downsize my vehicle and go to Green Brook to get it now I have to pay the extra miles to drive there 13 miles I don't think that's fairSusan K.
Le client n'a pas laissé de commentaire.Lewis B.
Be careful with fuel gauge appearing to be on F when it is parked and then dropping from just pulling off the lot. Cost me 10 $extraJOHN L.
We have no recommendations, as it was a wonderful experience! Denise was very helpful and we could not be happier as we drove away with a spanking new, clean truck!Paul M.
My employee placed the vehicle order and elected for vehicle insurance coverage. I subsequently called and said this was not necessary. I was told I would be reimbursed upon return of the vehicle. Not only was I not reimbursed, but the uhaul employee was not helpful and unfriendly. In addition, the vehicle was dirty when it was first picked up. I will not rent from this location in the future.Zak L.
Le client n'a pas laissé de commentaire.Alan M.
Denise was wonderful and very helpful.Anny S.
Le client n'a pas laissé de commentaire.Rudolph C.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Glenn R.
Pam has incredible customer service skills. The service at this facility is great, very helpful people. I would recommend, for sure.Virginia M.
Everything was great. Denise is amazing. She truly helped me out a lot. Thank you Denise.Udoka O.
Le client n'a pas laissé de commentaire.JAY I.
Great staff, great vehicle, great location. Je les recommande fortement.James D.
Le client n'a pas laissé de commentaire.John B.
The location provided NOTHING. Your dumb, slow, repetitive smartphone program for self-renting stinks. It is not user friendly, incomplete, vague, very time consuming and unbelievably slow. I have never been so turned off by a tedious and time-consuming exercise. If you had any clue of how great your competitors are you'll understand why Neither me nor anyone in my circles will ever rent from uhaul again.Robert S K.
Le client n'a pas laissé de commentaire.Merriann P.
Excellent service! Very easy to rent at this location.Luca B.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Jessica E.
Le client n'a pas laissé de commentaire.Donald T.
Le client n'a pas laissé de commentaire.Theresa M.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Alexandra P.
Le client n'a pas laissé de commentaire.ANDREW C.
Le client n'a pas laissé de commentaire.Marc A.
Le client n'a pas laissé de commentaire.Jane H.
Le client n'a pas laissé de commentaire.Nick R.
Staff was super helpful and pleasant.Kyle K.
Le client n'a pas laissé de commentaire.Karen M.
Easy Breezy - pickup and drop off! Glad they were so local.Rosemarie S.
The girls at Arthur's are a pleasure to work with!Kirsten V.
Diane was very pleasant and patient with me. Very nice experience. Place is very clean!Lubertha C.
Le client n'a pas laissé de commentaire.Jaime O.
Denise was wonderful. She made it very easy to rent and although I dont know her name, the woman there on Sunday made it very easy to return. I actually went over the estimated miles and with the best rate guarantee I saved money ! Thanks for a great renting experience.Kevin L.
Quick and easy Very friendly 5 StarJOAQUIM S.
Le client n'a pas laissé de commentaire.Capherine C.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Ann K.
Le client n'a pas laissé de commentaire.Austin S.
This is the second U-Haul I rented. First time at this location. . They were unbelievably friendly and made a stressful experience of moving a lot nicer. I would definitely rent from Arthur's Self Storage again next time I move.michelle P.
Le client n'a pas laissé de commentaire.sue W.
Le client n'a pas laissé de commentaire.Dario M.
Le client n'a pas laissé de commentaire.Dario M.
Thanks customer service was great !Jackie R.
very disappointed bc was overcharged. Our requested pickup location was rerouted to a far location that was out of way and we were charge extra mileage. We request a credit. Charge is in dispute.Nicholas R.
Great service by DennisDhanraj M.
Le client n'a pas laissé de commentaire.Brenda E.
Nothing.... your staff is friendly and conversive, equipment was well maintained and available when needed.. Thanks for being there ??RONALD K.
Le client n'a pas laissé de commentaire.Dario M.
The truck had a bunch of dirt and flower petals in it like it had been used for yard work that I had to sweep out before I could out my belongings in it BUT Pam at the desk IS AMAZING and was incredibly helpful and friendly. She was concerned with thinhs being convenient and affordable for me and made sure she explained everything and helped me with whatever i needed. She guided me to make the right decisions time wise and financially and was very personable throughout the entire experience. She was very patient with my somehwat pushy family. Very happy with her service and the location overall. The dirty truck was the only negative the entire time.Taylor D.
The vehicle said it needs an Oil Change FYI.Antonia O.
Problem with this location is that it does not open until 9AM/10AM for U-haul service according to the very rude counter person. The van was in need of an oil change according to the warning that came up and the floor of the van was a bit dirty. The counter person explained that I may need to sweep it out. What I do not like about U-haul in general is how the gas is conveniently filled to either either 3/4 full in this case the gas gauge read between 3/4 and full. It is a nice way to rip off customers when refilling the tank at end of use. Tanks should be at full capacity, this way when you pick up and drop off it will show full.John L.
Nothing.. Everything was Great...Henry S.
Le client n'a pas laissé de commentaire.Jay F.
Le client n'a pas laissé de commentaire.Charles J.