Customer Reviews for Aspen Square Inc Oneta
(U-Haul Neighborhood Dealer)

Évaluation :

4

Drop location was closed and instructions for key drop box not specific enough. Need to be changed to on the side of trash bin

Évaluation :

3

Slow check in process, worker did not seem to understand the process, also told me that fuel was included in the price(I knew it wasn't) but I should also bring it back with a full tank. Not enough blankets in stock(less than a dozen).

Évaluation :

5

You need to get with the first location no customer service and truck not there like the reservation said and like always uhaul didn't give 50 like it says never do just take more from the customer because I had to go down the road I had to pay more miles to uhaul and more gas and I had 2 employees on the clock at 20 an hour uhaul cost me a extra 40 by not having the truck and had to put up with rude customer service but the location I had to finally go to get the truck was good with customer service and would sure recommend to any but would tell anyone not to go to the ane at 901 e new Orleans in broken arrow ok

Évaluation :

2

The customer service was horrible at this particular location. We wasted over 2 hours on our moving day. I won't let this experience stop us from using U-HAUL, because they're a great service it was just the location I would never visit again. Which is unfortunate because it's the closet to our home.

Évaluation :

1

First the Uhaul was not at the location I expected. Second there was not one to help at the location they gave me. It took me over four hours to get the Uhaul Truck.

Évaluation :

5

Great service! Very kind and helpful . Will definitely use your service again. Jean Hanson

Évaluation :

1

No one was there during store hours so I was forced to use 24/7 drop off during store hours

Évaluation :

4

Better signs

Évaluation :

5

Corey was quick to check the truck in and was very courteous.

Évaluation :

5

The person receiving the van was extremely helpful. Somehow the GPS on my Apple cell phone had sent me to a completely incorrect place and he patiently guided me over the telephone. This is apparently not the first time U Haul customers with Apple cell phones have had this problem.

Évaluation :

1

Truck was dirty and smelled like marijuana. Truck was not cleaned. Truck pick up was 1 hour late.

Évaluation :

1

When I talked to the guy on the phone he made it seem like someone would be there to help. After I found the location which wasn't right on the GPS, no one there to help me. I called the emergency number in the window and they couldn't help. So after sitting on hold with uhaul for an hour. They finally send me an email to do my check in. It took forever to get my truck and made me late to pick up my moving help. I had to pay them extra and pay for the extra gas to drive the uhaul truck back home an hour since I originally had a reservation in Muskogee. It got cancelled and moved to this Oneta location which is an hour away. To top it all off you charged me for having the truck back late. The only nice person was the one I spoke to on the phone at uhaul after I was ticked off with the whole deal. Horrible service !! Uhaul should make this right!

Évaluation :

3

I have questions about the final charges and I’ve left messages twice today and was unable to contact anyone there all day!

Évaluation :

5

I ordered and paid for 12 blankets but only had 9.

Évaluation :

5

The girls in the office have always been kind and able to do their job efficiently. Easy move in, easy move out!

Évaluation :

3

Truck had used food container in it disgusting and unacceptable

Évaluation :

1

Vendor staff was not there for the normal hours of the location. I was left on my own with no way to obtain the keys to the truck. I was on the phone for over an hour with the uhaul customer service line trying to figure it out. Absolutely unacceptable.

Évaluation :

3

Weird drop off set up. I was originally supposed to drop off Total Stop Inc on Elm in Broken Arrow. I received a call from Bob telling me there was no space and I needed to take it somewhere else. Bob was incredibly rude and unhelpful when I asked where I could drop it off. You should eliminate Total Stop from the Uhaul family.

Évaluation :

5

My unit was broke into they forced the gate open and cut the lock off. Ise a quality lock and dont store valuables here.

Évaluation :

5

The Staff was extremely friendly ,informative, pleasant to work with. Really enjoyed working with the young lady at Aspen Mini Storage.

Évaluation :

5

If ever in need of a storage facility again I will return to Aspen Mini Storage Oneta.

Évaluation :

5

Very well kept facility,great staff and convenient location. Merci.

Évaluation :

5

This was not the original drop off location. I was suppose to drop it off at 26261 E 111TH ST COWETA, OK 74429. When I arrived, the lady refused to take my uhaul and accused me of stealing it because I didn't have a paper contract in hand. Then she told me she wasn't a drop off location and that I needed to find another place to take the truck. I then ended up dropping it off at 6700 E New Orleans St Broken Arrow, OK 74014.

Évaluation :

3

Local UHaul phones MUST be answered. Unacceptable to be unable to contact a location and verify storage reservation, which ended up not being available nor known until after the move had been completed and we ended up having to utilize Aspen Square when the Broken Arrow UHaul failed to have the storage we reserved.

Évaluation :

2

I accidentally locked my keys in the truck at night. I tried roadside assistance but they said I'd have to pay for a locksmith. So I waited for the next morning when they opened and called for over an hour with no one answering the phone. Finally got through and the "floater" (she said she didn't normally work there) didn't even know that she was a uhaul store. Said she forgot it was uhaul as well as storage. She couldn't open the lock box and had to call the manager to figure out how to get the keys out to open the truck to find my keys. Also when I rented I was not told a time to bring the truck back by so I estimated. I was not told if I would be late it would be a second day charge.

Évaluation :

3

Site navigation was difficult when returning vehicle

Évaluation :

1

Make sure that the requested and paid for equipment is in the unit that is being picked up. Then the customer service reps are not very helpful. I had to go 8 miles out of the way to pick up the furniture dolly. It was a terrible experience and put us an hour and a half behind schedule.