Employee was courteous and knowledgeable. He was fast and accurate. Very positive experience and would definitely go back there again.
Steve Nilson
Customer Reviews for Asset Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Check-in and trailer prep-attachment was good. However, trailer had one tire that had a leak and rendered the trailer to have a serious vibration along with the need to refill air multiple times. It made the trip difficult.
Dominick SquicciariniThe lady who helped us was phenomenal!! Thank you for being a kind human being!!
Jamii WoodruffIt started to sleet/snow, I turned on the wipers and one flipped almost off and was barely hanging on to the wiper arm. Was useless and I had difficulty seeing. Dangerous! I called and left a message (it was after hours) immediately to the uhaul location I rented it from, never heard from them back. Terrible.
Sandra McNettI can't see anything this location could possibly improve on. I'd never rented a UHaul before, and the woman that helped me was AMAZING! Extremely helpful and knowledgeable employee! I will definitely use this location again in the future.
Sandra EarnestI had appt to pick up 5:30 pm. Confirmed in a text and email. This location closed at 5pm. The phone number for uhaul the lady was not very useful. So I got the trailer a day late delaying me. I then got a text asking when the trailer would be dropped off other people were waiting for it. I used the trailer for less than one day but I was chargers for the three days. Very unhappy renting a trailer this time around.
Joshua CampbellI am terrible with names, but the woman who was working the desk was delightful - super helpful and got me on my way quick as can be. She was ready to help me out when I got back, and I think she's great!
Alicia BaileyVery helpful and pleasant.
kenneth jacksonNothing... I was greeted with open arms, shown excellent curtomer service, treated with respect and genuine concern regarding my needs. Keep up the good work!!!
Paul SeefeldtExcelent
Roman SantosRien
George WilliamsOur vehicle broke down and our cat died unexpectedly forcing a 3 hour delay. I was yelled at and hung up on
Lynsey RuscherLocation was fine. Using the app to check our and return the vehicle was a nightmare.
Jonathan UrishDon't require secondary authorization to rent a truck. I live alone, and I was driving the truck alone. Doing the checkin through the UHaul app requires secondary authorization for no reason at all. I had to wake my mom up just to have her be my secondary authorization. It's dumb.
Maximilian ZellerFriendly, prompt service.
kevin cloughUhaul at 1415 Cranston rd beloit Wisconsin a lady there by the name of Jody was super helpful, as she always is as we have rented before. She is very courteous and makes us feel very welcomed way more than any other uhaul place we have rented from in the past. Jody by far is the best and we will only be renting from her from now on because of our wonderful great experience with her!!
TOM KAYEPerson working was very good with explaining everything
Margaret KingGreat location to rent from!
Cory ScheiderVery easy pick up and drop off. Reasonable price for the trailer I rented.
Arthur GoldsworthyAgain very very good experience
Alicia LarsenThxs so quick and easy. Very pleasant staff.
Debby McPhersonI'm a repeat customer and will continue to rent my trucks here!! The staff are awesome!!! Customer service is always exceptional!!!!
Dawn EveronThe people were very polite, positive and supportive. Helped us with everything and explored any questions we had. Very good overall experience!!
virgina muenchowS.O.
Theodore VincetichDon't tell a customer that you will have to drive 300 miles round trip to pickup the trailer they have rented, that is not a reasonable request. We ended up waiting an extra day and then leaving quite a bit later than planned in order to get a trailer at the originally expected location listed above. It is doubtful that we will use Uhaul again and will not be recommending to anyone else.
Wayne DoschNothing... all good
TJ Vincetichmy last 2 experiences were not good, this time it was very refreshing
PHYLLIS JOHNSONThe workers are always friendly
amy haynesI dropped it off and used the 24/7 option to return, as the business was closed. It was easy to follow instructions and return the truck.
Rebecca FraedrichNothing the service was excellent everything went very well I highly recommend this dealer on Cranston
CHARLES TURNERthe individual I dealt with was very pleasant and helpful
william warhurstIn and out in 5 minutes.
Richard KundeHard to say. The remote pick-up function wasn't working which is a corporate problem rather than one specific to this location. It was massively frustrating.
Jonathan UrishI never have good customer service with Uhaul before. Until I use the one I Cranston Ave Beloit. WI Thank You.
BRAULIO MAXIMILIANOTruck ran great, no issues. Just wish it had a better suspension, I have a stiff neck from the bouncing ride. That really sucks.
Michael SmithThe attendants were very helpful and friendly. Would definitely recommend them to others.
Ronald kollaschAlways great customer service at this location and no different this time accommodating a 2nd truck on short notice. Thank you!!!
David NeuvilleNo improvements necessary, the service is prompt, accurate and professional.
lynn edwardsNothing needs improvements. Good people and good quality trucks Linda and Jose Carrillo
Linda CorrillWonderful experience. Very helpful and friendly staff.
Richard ZuradJody was amazing thankyou for arranging all this for me and reffering a great help with the unload. Will be using the Beloit location again with all my needs.
Randy HorterThis U-Haul location is exceptional they always go the extra mile to get you in and out even at the last minute thank you
CHARLES TURNERJody is always very helpful and so polite. She is the reason why I go to that uhaul place specifically!!
TOM KAYESlow on getting me checked out but not too bad.
Todd FarleyT
Pamela BraunFast, easy, 💯 satisfied
Cynthia DeRosierGot charged for a full day even though I called and said I was running late...
David SesonaEXCELLENT CUSTOMER SERVICE! Very nice lady helping me check out the truck. Thankyou!
Veronika MesserThe app had me take all kinds of pictures that I did not expect. It was an extremely windy, wet and getting cold so the drop off experience was not positive.
Gregory PetersonN.D.
Jalaina Romero