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Shelia A
Customer Reviews for Asset Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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There is nothing you can do to improve. Both on the picking up and dropping off ends, the staff was great...fast, friendly, and knowledgeable!
Matthew KEmployee was courteous and knowledgeable. He was fast and accurate. Very positive experience and would definitely go back there again.
Steve NCheck-in and trailer prep-attachment was good. However, trailer had one tire that had a leak and rendered the trailer to have a serious vibration along with the need to refill air multiple times. It made the trip difficult.
Dominick SThe lady who helped us was phenomenal!! Thank you for being a kind human being!!
Jamii WIt started to sleet/snow, I turned on the wipers and one flipped almost off and was barely hanging on to the wiper arm. Was useless and I had difficulty seeing. Dangerous! I called and left a message (it was after hours) immediately to the uhaul location I rented it from, never heard from them back. Terrible.
Sandra MI can't see anything this location could possibly improve on. I'd never rented a UHaul before, and the woman that helped me was AMAZING! Extremely helpful and knowledgeable employee! I will definitely use this location again in the future.
Sandra EI had appt to pick up 5:30 pm. Confirmed in a text and email. This location closed at 5pm. The phone number for uhaul the lady was not very useful. So I got the trailer a day late delaying me. I then got a text asking when the trailer would be dropped off other people were waiting for it. I used the trailer for less than one day but I was chargers for the three days. Very unhappy renting a trailer this time around.
Joshua CI am terrible with names, but the woman who was working the desk was delightful - super helpful and got me on my way quick as can be. She was ready to help me out when I got back, and I think she's great!
Alicia BVery helpful and pleasant.
kenneth jNothing... I was greeted with open arms, shown excellent curtomer service, treated with respect and genuine concern regarding my needs. Keep up the good work!!!
Paul SExcelent
Roman SRien
George WOur vehicle broke down and our cat died unexpectedly forcing a 3 hour delay. I was yelled at and hung up on
Lynsey RLocation was fine. Using the app to check our and return the vehicle was a nightmare.
Jonathan UDon't require secondary authorization to rent a truck. I live alone, and I was driving the truck alone. Doing the checkin through the UHaul app requires secondary authorization for no reason at all. I had to wake my mom up just to have her be my secondary authorization. It's dumb.
Maximilian ZFriendly, prompt service.
kevin cUhaul at 1415 Cranston rd beloit Wisconsin a lady there by the name of Jody was super helpful, as she always is as we have rented before. She is very courteous and makes us feel very welcomed way more than any other uhaul place we have rented from in the past. Jody by far is the best and we will only be renting from her from now on because of our wonderful great experience with her!!
TOM KPerson working was very good with explaining everything
Margaret KGreat location to rent from!
Cory SVery easy pick up and drop off. Reasonable price for the trailer I rented.
Arthur GAgain very very good experience
Alicia LThxs so quick and easy. Very pleasant staff.
Debby MI'm a repeat customer and will continue to rent my trucks here!! The staff are awesome!!! Customer service is always exceptional!!!!
Dawn EThe people were very polite, positive and supportive. Helped us with everything and explored any questions we had. Very good overall experience!!
virgina mS.O.
Theodore VDon't tell a customer that you will have to drive 300 miles round trip to pickup the trailer they have rented, that is not a reasonable request. We ended up waiting an extra day and then leaving quite a bit later than planned in order to get a trailer at the originally expected location listed above. It is doubtful that we will use Uhaul again and will not be recommending to anyone else.
Wayne DNothing... all good
TJ Vmy last 2 experiences were not good, this time it was very refreshing
PHYLLIS JThe workers are always friendly
amy hI dropped it off and used the 24/7 option to return, as the business was closed. It was easy to follow instructions and return the truck.
Rebecca FNothing the service was excellent everything went very well I highly recommend this dealer on Cranston
CHARLES Tthe individual I dealt with was very pleasant and helpful
william wIn and out in 5 minutes.
Richard KHard to say. The remote pick-up function wasn't working which is a corporate problem rather than one specific to this location. It was massively frustrating.
Jonathan UI never have good customer service with Uhaul before. Until I use the one I Cranston Ave Beloit. WI Thank You.
BRAULIO MTruck ran great, no issues. Just wish it had a better suspension, I have a stiff neck from the bouncing ride. That really sucks.
Michael SThe attendants were very helpful and friendly. Would definitely recommend them to others.
Ronald kAlways great customer service at this location and no different this time accommodating a 2nd truck on short notice. Thank you!!!
David NNo improvements necessary, the service is prompt, accurate and professional.
lynn eNothing needs improvements. Good people and good quality trucks Linda and Jose Carrillo
Linda CWonderful experience. Very helpful and friendly staff.
Richard ZJody was amazing thankyou for arranging all this for me and reffering a great help with the unload. Will be using the Beloit location again with all my needs.
Randy HThis U-Haul location is exceptional they always go the extra mile to get you in and out even at the last minute thank you
CHARLES TJody is always very helpful and so polite. She is the reason why I go to that uhaul place specifically!!
TOM KSlow on getting me checked out but not too bad.
Todd FT
Pamela BFast, easy, 💯 satisfied
Cynthia DGot charged for a full day even though I called and said I was running late...
David SEXCELLENT CUSTOMER SERVICE! Very nice lady helping me check out the truck. Thankyou!
Veronika M