Customer Reviews for Assured Care Ems
(Concessionnaire U-Haul dans le voisinage)

32 évaluations

124 New Hope Rd   Fayetteville, GA 30214

(770) 954-8558

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 954-8558

124 New Hope Rd
Fayetteville, GA 30214

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Extremely poor and inept customer service. Staff could not handle basic functions for simple check out and check in. And we had a confirmed online reservation, with all required documentation and payment info uploaded in advance in the reservation system. It should have been a 5 minute or less pickup process. After waiting one hour of the staff member being unable to process the reservation, while refusing to call someone to assist her, she just stopped trying to complete the reservation and sat there. She then told me to leave and find another place to rent a truck because she didn't know what to do. It was absolutely mind-boggling how the inept and arrogant the staff treated a paying customer with a basic reservation, just because they couldn't handle a simple everyday situation. Save yourself a hassle and rent from ANYWHERE but here.

Mark W. 
Évaluation :
1

Worst customer service experience EVER! Overcharged by Assured agent by accident for multiple charges. Called to to rectify all of the charges, owner chose to haggle instead. When I did not agree he left all charges on. Absolutely disgusted with this place this was my first and LAST time using Assured at 124 New Hope Rd Fayetteville GA 30214.

RITCHIE C. 
Évaluation :
3

Unable to check in online, and tried calling the location twice prior to their closing and could not reach anyone, just a voice-mail. The staff was friendly and caring but removing these barriers would improve the rating, plus opening earlier than 10

FREDERICK A. 
Évaluation :
5

Thank you for you service

ABDELHAKIM Z. 
Évaluation :
5

Jasmine have wonderful customer service!!! She was very helpful and understanding of all my needs! I will definitely recommend this service to family and friends.

ALESIA S. 
Évaluation :
5

Great in-town location with limited selection of rental trucks as advertised.

LLEWELLYN C. 
Évaluation :
1

There was no person at the location and when I attempted to check in online I was unable to do so due to it telling me that I wasn't at the location according to the GPS even though I had given it permission to show my location. I was fortunately able to borrow someone else's phone which eventually worked. The process still took quite some time. Funnily enough the lock code I was given was HELL which describes the online checkbin process perfectly.

Joseph E. 
Évaluation :
5

The overall experience was good, I had no problems.

JOHNATHAN B. 
Évaluation :
1

Create a system that allows dealers to rent trucks that have a full tank of gas so there is no misunderstanding.

WILLIAM D. 
Évaluation :
5

More lighting needed in the area. I picked the truck up after hours.

Amana X. 
Évaluation :
1

The representative in the building was very rude and unprofessional. I understand telling the customer the policy about tardiness but she had a demeanor that was of impatience and rudeness. The truck that we received did not have a drop of coolant and almost broke down driving to our destination. My husband had to buy some coolant to put in the Reservoir. I called and left a message on the answering service but till this day I have not received a call back. Terrible experience.

LAKEISHA G. 
Évaluation :
3

When I picked up the 10' truck, it had little less than 3/4 of a tank fuel. When I brought the truck back I made sure I had 3/4 of a tank . But when the person checked it, she said its not enough fuel in the tank & charged me 10 $. This comes to about 5 gallons of fuel. If it was couple of gallons, I don't mind. I was charged too much for the fuel. I don't like it.

Sajid F. 
Évaluation :
5

I did not know my drop off was to be done totally online. After a few adjustments I figured it out. It would be helpful to have known in advance.

BRENDA K. 
Évaluation :
3

Service à la clientèle

LISA R. 
Évaluation :
5

Rental and return went as smooth as can be expected. Will use them for all my local rentals going forward.

Lloyd J. 
Évaluation :
5

Keep up the good work.

taiwo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVONN D. 
Évaluation :
1

Your online services are not user friendly. The hitch on the truck had been stolen and the only option U-Haul suggested was for me to purchase a hitch...which I did (after driving 10 miles to a U-Haul location that actually sold hitches). One representative offered to refund me the 50 $rental guarantee. Once I finally returned to the New Hope Road location (Jasmine, who was very nonchalant regarding my rental issues) informed me that her boss (Derrick at 678-218-7558) refused to refund the (which after the 27 $I paid for the hitch would have only have been 23 $that would have been refund to me). Finally after conversing with my male friend did Derrick agree to refund me the 23 $. The interior of the pickup truck was very muddy and dusty. I've rented from U-Haul every week for the past month and each time I ran into major issues. I must give credit to Korea (at the Riverdale location). She was extremely helpful and her customer service was off the charts. At this point I seriously doubt if I will use U-Haul again. I'd rather pay a little more with another company than to deal with online issues and terrible customer service.

MARION D. 
Évaluation :
3

The location was convenient and they were friendly but completing the contract took too long and I couldn't get a printed copy of the contract. The truck had a short ramp which made it steep. The air conditioning worked for about 30 minutes of the 3 hour trip but the truck drove fine.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Nothing to note at this time. Current service and assistance by representative was very good.

clyde M. 
Évaluation :
4

Nothing. Everything was perfect. They should teach other locations how to do it.

REGINALD M. 
Évaluation :
5

Easy process but the truck needed to be cleaned out upon pick up

Alicia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imran S. 
Évaluation :
3

Where I made the reservation. I went to pick up the truck and the location was moved to fayetteville where I needed to get it. Noone called me, sent an email to let me know I had to go to a different location for the truck. They didn't have an exact address it just said fayetteville. I had to go online and search for uhauls in fayetteville. It took about 20 minutes before I could find. It was very difficult.

stephanie G. 
Évaluation :
5

Upon renting the 10' truck online, I thought there was a ramp that was provided as part of the rental. None provided. Rental agent was very kind but was not sure why not. Thankfully what we were hauling was not an issue, but for someone else it might be. Online should be more clear. Otherwise it was a smooth experience.

renata S. 
Évaluation :
5

Not at all

Hakim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy O. 
Évaluation :
5

Excellent customer service

Stephanie P. 
Évaluation :
2

Make sure the rental equipment is at the location

MALIK B. 
Évaluation :
1

Terrible, no one answers the phone. Truck had not been processed just dropped off, had to wait for it to clear which took forever.

Graves R. 
Non reviews have been submitted for this location.

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