Customer Reviews for AST Pitstop LLC
(Concessionnaire U-Haul dans le voisinage)

328 évaluations

511 W Colton Av   Redlands, CA 92374
(Located between Texas street and Orange ave)

(909) 748-1510

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(909) 748-1510

511 W Colton Av
Redlands, CA 92374
(Located between Texas street and Orange ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 10h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

check in on the reservation was quick but returning and checking it back in was very slow

richard R. 
Évaluation :
4

Good customer service

Tony R. 
Évaluation :
5

Use vehicles that burn the E 85 fuel it is more efficient and less cost

PHILLIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Show the person how to sit the trailer on its stand. I tried to unlatch it but could not get the stand to work.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Never received a truck from this location! Overall the whole rental system was awful!!!!

Darryl W. 
Évaluation :
4

Accomidating

Rich M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary I. 
Évaluation :
5

Great friendly people

melissa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis H. 
Évaluation :
5

There was some debris left in the cargo box such as batteries, small pieces of plastic

ismael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel O. 
Évaluation :
5

Everything went great. During such a crazy time as moving and storage, having the rental truck process go perfectly was a huge blessing. Junior was friendly, professional and had all my information processed and I was in and out of there in minutes. Definitely recommend this location.

ROMY S. 
Évaluation :
5

Nothing. Went pogos and smooth

Corey W. 
Évaluation :
5

Very friendly and kind. Thank you for working with us.

Richard P. 
Évaluation :
1

We had confirmation for a rental from 4PM - 4PM the following day. When we arrived we were told we needed to have it back by 10AM if we took it. We rearranged our plans to accommodate this and then got a phone call at 8AM asking if we could have it back by 9AM cutting our time by 25 %. In the future I will look into renting elsewhere but if I have to use U-Haul, it will not be at this location.

Jason S. 
Évaluation :
5

Everyone there was great very nice to us first time we picked up a trailer from this location would do it again at the same place

Jess O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teri G. 
Évaluation :
3

The location would not allow me to rent a pickup truck because I have an out-of-state license. This information was not located inside any rental agreements.

Melvin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danilo V. 
Évaluation :
5

Junior was very helpful and knowledgeable. Great service at AST Pitstop

Ronald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Helped a lot, forgot some items in the U-Haul and they helped locate them. Very friendly customer service and easy to work with

Jamie M. 
Évaluation :
5

Nothing to improve. The guy who helped me rent a trailer was so nice and very helpful. What a difference between this location and the other location on Alabama. I will definitely use this location instead!

Judy R. 
Évaluation :
5

Very friendly staff !

April A. 
Évaluation :
5

Excellent service. Clean and well maintained equiopment. Will definitely come back.

Danilo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan M. 
Évaluation :
3

Uhaul itself needs to work with customers. You don't provide good service won't work with people to get a good result.

Vakoc T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
4

Provide more guidance on loading a car without fear of litigation.

Franky H. 
Évaluation :
3

I was supposed to drop off in Beaumont but was rerouted to Redlands which Im not happy about.

Kim H. 
Évaluation :
5

The man who helped us was so helpful. We were having some issues picking up the truck from the original location we were supposed to use and AST Pitstop went above and beyond to help us.

Laurel W. 
Évaluation :
3

This is the first location that I have 2 charges pending on my acct. Days later still have both on my acct and one had not dropped off. One is for 59,75 the other is 59,77 this is the only location this has happened at.

rochelle M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mehdi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loyda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
3

All good!!

Drew C. 
Évaluation :
4

Share details about the option to check out online when returning after hours. I was told to just drop off keys but was unaware that there was an online check out process, which I tried after I had dropped off the keys in the mailbox but was unsuccessful.

Mayra B. 
Évaluation :
5

Showed up at 8:00am and out in 15 minutes. Fast and friendly staff. Would rent again from this place for sure.

GERARDO A. 
Évaluation :
2

Fri. Mar. 18, 2022. Don't get me wrong. The actual employees were very nice, kind and knew what they were doing. I commend them for working there on Colton Ave. in Redlands. For what I am saying, the actual owner of this franchise ( the home office calls it a "partnership." ) is the responsible person for the "improvement" needed. Walls are filthy, told to not drop off after five yet no gate on site, employees late to job. That's the owner allowing this to occur. I told the man in charge that I would gladly clean and paint the walls, I could have easily dropped off the trailer after five with no problem Worker told me that thefts occur. Okay, If I drop off a trailer ten minutes after five, how will that cause a theft?? I believe that the owner who comes from a foreign country is bringing his own culture of complacency to our country. Other locations are clean, tidy and run a tight ship. This ship is about to sink. Again, the employees are nice. It is the owner of this franchise who needs some management training. Sincerely, Professor Jim

Jim C. 
Évaluation :
5

Make sure truck has at least half, my truck was almost empty. Over all it was a great experience

Michelle C. 
Évaluation :
3

I needed a 4 pin adapter for the trailer, and they were sold out. It would be helpful if the customer was advised what is needed prior to pickup. The attendant was very pleasant.

Grant R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent L. 
Évaluation :
5

The guys at AST were absolutely wonderful. Polite, friendly, helpful, and respectful. They did an oil change and tire rotation on my car while I had the rental out. Very reasonable prices!

Cherlynn U. 
Évaluation :
2

Have the trucks ready for pickup when the trucks are needed. Waiting more than one hour for someone to move the trucks out of the way to get to mine is unacceptable. Had to call customer support to even get a hold of somebody at the office. You guys need either a better location because one driveway is not gonna cut it for when these things happens or have better system in place for things like this.

Jose Alberto P. 
Évaluation :
5

Junior is a great asset at this location

JOhn R. 
Évaluation :
5

Very friendly and helpful

Alma J. 
Évaluation :
5

Location is small and a little tricky to get in to but we were assisted by a very nice man

Juan P. 
Évaluation :
5

Employees were very helpful and friendly

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
3

Didn't have ANY moving pads. I reserved 4 dozen and they had NONE!

CHRISTOPHER G. 
Évaluation :
5

Thanks for being available when I really needed you!

STACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Co F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

The Customer Service Rep at this site was fantastic. The check in process was easy and did not feel rushed.

Matthew G. 
Évaluation :
5

Junior was great and very helpful setting everything up. Highly recommend

CHRISTOPHER R. 
Évaluation :
5

Great service! it was quick and easy to pick up/drop off the trailer.

ERIC A. 
Évaluation :
5

Nothing, the rep was extremely knowledgeable and made the process efficient and easy

RYAN L. 
Évaluation :
5

The guys at the pit stop are amazing. Great people I will only rent from that location

RONALD P. 
Évaluation :
5

Very friendly customer service.

BOBBY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
1

My drop off was delayed by 15-20 mins because the location had several vehicles to move prior to my drop off. After finding an employee, explains my service need, waiting for them to move the vehicles and them refusing to drive the truck “prior to check in”, the truck was checked in late. There was no consideration given to their delay. Also I was charged for fuel that I replaced and have a receipt for. Upon my departure I was told everything was fine. I was not made aware to any of these issues until I received an email with charges.

LANDON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Was very difficult to use the app.

DANIEL O. 
Évaluation :
2

Reserved 15 footer and appliance dolly and blankets. Time to pick, just the van is available.

TONY A. 
Évaluation :
5

Excellent customer service!

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMION L. 
Évaluation :
5

Fast service Always pleasant Great business to work with

GREGORY Z. 
Évaluation :
5

Le service à la clientèle était génial. The service associate was nice and accommodating when I wanted to change my reservation. Would definitely use this location again.

GREGORY A. 
Évaluation :
5

Great customer service !

RUBEN T. 
Évaluation :
5

The contact at this location, James I believe, was more then accommodating, he went above and beyond to make sure I was taken care of, I won't be going to any other location to rent a uhaul unless he isn't at this location anymore

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

THE GENTLEMAN WAS VERY NICE.

YESENIA R. 
Évaluation :
5

Junior was helpful and right on top of things. Thx

DAVID F. 
Évaluation :
5

Very good and friendly customer service!

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Nothing! Jr was amazing! Had the truck ready to go! Process was quick and easy and his customer service are amazing!

JESUS L. 
Évaluation :
5

Excellent

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE C. 
Évaluation :
4

Friendly, equipment was clean and ready to go when needed. Merci

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

Straight forward and honest, made for great service.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tresa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS C. 
Évaluation :
5

Great service. Awesome!

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

The representative was very curteous and helpful, both with pick up and drop off. Excellent service. I would highly recommend this office for UHaul rental.

DANILO V. 
Évaluation :
1

First: Alabama Redlands was my original location. They never answer their phone. They changed locations ans never notified me. They lied. They never answer the phone. Second: the new location is not well lit. Dark and scary and unsafe. Vehicle was dirty with barely any gas. Truck is not new obviously but besides that ran fine. Just had a lot of dents and was filthy inside. I don't think I'll use this service anymore. You always manage to screw up the order

CAROL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALKO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINA R. 
Évaluation :
5

Excellent service à la clientèle. Will rent here again! Merci!

EALEEN W. 
Évaluation :
2

Don't take pictures the customers, shows you don't trust them. It is very offensive as well. And please clean your trucks. The pickup was gross

LEAH T. 
Non les évaluations ont été soumises pour cet établissement.

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