The Customer Service Rep at this site was fantastic. The check in process was easy and did not feel rushed.Matthew G.
Customer Reviews for AST Pitstop LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Redlands, CA 92374
(Located between Texas street and Orange ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 1h pm
- Dim : 10h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Junior was great and very helpful setting everything up. Highly recommendCHRISTOPHER R.
Great service! it was quick and easy to pick up/drop off the trailer.ERIC A.
Nothing, the rep was extremely knowledgeable and made the process efficient and easyRYAN L.
The guys at the pit stop are amazing. Great people I will only rent from that locationRONALD P.
Very friendly customer service.BOBBY T.
Le client n'a pas laissé de commentaire.JAMES D.
My drop off was delayed by 15-20 mins because the location had several vehicles to move prior to my drop off. After finding an employee, explains my service need, waiting for them to move the vehicles and them refusing to drive the truck â€œprior to check inâ€, the truck was checked in late. There was no consideration given to their delay. Also I was charged for fuel that I replaced and have a receipt for. Upon my departure I was told everything was fine. I was not made aware to any of these issues until I received an email with charges.LANDON H.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.ELIZABETH W.
Was very difficult to use the app.DANIEL O.
Reserved 15 footer and appliance dolly and blankets. Time to pick, just the van is available.TONY A.
Excellent customer service!DWAYNE C.
Le client n'a pas laissé de commentaire.DWAYNE C.
Le client n'a pas laissé de commentaire.DAMION L.
Fast service Always pleasant Great business to work withGREGORY Z.
Le service à la clientèle était génial. The service associate was nice and accommodating when I wanted to change my reservation. Would definitely use this location again.GREGORY A.
Great customer service !RUBEN T.
The contact at this location, James I believe, was more then accommodating, he went above and beyond to make sure I was taken care of, I won't be going to any other location to rent a uhaul unless he isn't at this location anymoreRYAN L.
Le client n'a pas laissé de commentaire.David B.
THE GENTLEMAN WAS VERY NICE.YESENIA R.
Junior was helpful and right on top of things. ThxDAVID F.
Very good and friendly customer service!Thomas W.
Le client n'a pas laissé de commentaire.JOHN P.
Nothing! Jr was amazing! Had the truck ready to go! Process was quick and easy and his customer service are amazing!JESUS L.
Le client n'a pas laissé de commentaire.THEODORE C.
Friendly, equipment was clean and ready to go when needed. MerciJOHN S.
Le client n'a pas laissé de commentaire.JENNIFER H.
Straight forward and honest, made for great service.JONATHAN B.
Le client n'a pas laissé de commentaire.tresa K.
Le client n'a pas laissé de commentaire.LUCAS C.
Great service. Awesome!MICHAEL R.
Le client n'a pas laissé de commentaire.AARON M.
The representative was very curteous and helpful, both with pick up and drop off. Excellent service. I would highly recommend this office for UHaul rental.DANILO V.
First: Alabama Redlands was my original location. They never answer their phone. They changed locations ans never notified me. They lied. They never answer the phone. Second: the new location is not well lit. Dark and scary and unsafe. Vehicle was dirty with barely any gas. Truck is not new obviously but besides that ran fine. Just had a lot of dents and was filthy inside. I don't think I'll use this service anymore. You always manage to screw up the orderCAROL V.
Le client n'a pas laissé de commentaire.MALKO M.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.GARY R.
Le client n'a pas laissé de commentaire.DINA R.
Excellent service à la clientèle. Will rent here again! Merci!EALEEN W.
Don't take pictures the customers, shows you don't trust them. It is very offensive as well. And please clean your trucks. The pickup was grossLEAH T.
Nothing, excellent service all around, very friendly staffTROY M.
Le client n'a pas laissé de commentaire.Isabel O.
Le client n'a pas laissé de commentaire.David M.
Again had to vo to 2 locations our oringial location on Alabama refused truck and trailer the location where yo drop at was closed z d we couldn't disconnect or car from trailer so a 3ed location pit stop finally offered to take care of things for us they were most helpfulPatricia R.
Very helpful staffJAIVEER R.
Le client n'a pas laissé de commentaire.SAMUEL D.
Le client n'a pas laissé de commentaire.JOSE D.
Junior/Jesse is 11/10MICHELLE F.
The truck was shaking after 40 mph. It I was scary . I will never rent again from U haulAHMED K.
Amazing, kind, professional, and quick servicesCAROLA H.
Service was fast and friendly.BRETT S.
Return was completed during off hours.Timothy O.
Le client n'a pas laissé de commentaire.KEITH S.
Everything was great! I will definitely go back. Très sympathiques et professionnels.AZUCENA M.
Le client n'a pas laissé de commentaire.HUGH F.
Le client n'a pas laissé de commentaire.Nathan M.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.TABITHA G.
Great customer service!ADAM H.
Did not have the blankets (12) that I ordered at time of pickup. I had already gotten home when I realized that they hadn't put the blankets in the truck. I noted that they closed at 5pm and hurried back to get the blankets. When I returned at 4:25pm they were already closed and I caught the last employee closing up. I inquired about the missing blankets and he gave me what he could find, approx. 6 blankets. He was going to get his boss to refund for the missing blankets but it didn't happen. On the other hand Aaron at the drop off location was the real trooper here.Scott C.
Le client n'a pas laissé de commentaire.PAUL B.
Pit stop exceeded my expectationsâ€¦excellent customer service.DERIK O.
Le client n'a pas laissé de commentaire.DANIEL C.
all ways have a trucks for us.DON S.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.SHOBIAN C.
Le client n'a pas laissé de commentaire.ATTILA B.
Le client n'a pas laissé de commentaire.JAMES A.
There wasn't anything wrong with this location. The issue lies in the online servicing and billing. We were told that we would be charged $142 after we added a day we were told the new amount would be around $195 after insurance + $40 day rate. After the contract was closed, they over charged us at $240 and charged us for the original amount of $142. So we were double charged and incorrectly charged. On top of that, the phone lines are always busy and no one is ever available to take our call to resolve the issue. I don't think this is necessarily a front line worker issue. This is an internal issue that should be solved from upper management. Shame on you guys. Please call me to correct this concern.RACHEL B.
Le client n'a pas laissé de commentaire.DON S.
Le client n'a pas laissé de commentaire.Luke R.
Le client n'a pas laissé de commentaire.kristen C.
It was fine, they were closed but the guy on the phone number on the front door answered quickly and made drop off very easy. The 4 star rating was just due to a lot of homeless/druggies hanging out around the parking lot area and I had my young son with me. Nothing that was your fault.Ryan B.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.MICHELLE L.
The return staff was really goodCHRISTOPHER B.
These guys and girls are the best, that's it!JASON S.
Actually one of the easiest equipment rentals I've experienced all done with professionalism and great customer service. This is now one of my preferred locations. Merci.JASON S.
Le client n'a pas laissé de commentaire.ESTEBAN R.
Le client n'a pas laissé de commentaire.Jay L.
Waited 40 minutes even though a prezcheck in was done. Place did not tell us it would be closed qhen we dropped of and was not told how to take off the trailer or even where to park it.Daniel R.
Le client n'a pas laissé de commentaire.Casey O.
Le client n'a pas laissé de commentaire.LYNN C.
Le client n'a pas laissé de commentaire.Sidney L.
Le client n'a pas laissé de commentaire.NANCY M.
Le client n'a pas laissé de commentaire.Sara L.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.AL C.
Great service. Fast and easyLISA P.
Le client n'a pas laissé de commentaire.FERNANDO J.
very helpful and accommodatingDAWN C.
Le client n'a pas laissé de commentaire.ELLIE R.
Le client n'a pas laissé de commentaire.Nayse V.
Le client n'a pas laissé de commentaire.PATRICK M.
As long as "Sonia" who works at the Uhaul next to Denny's on Alabama doesn't ever come work here, you guys will always be A 1 to me, thanks for actually going above and beyond for us, greatly appreciate you all.VERNELL B.
Le client n'a pas laissé de commentaire.Stephanie Y.
Le client n'a pas laissé de commentaire.JASON G.
Honestly, they were at efficient, quick as possible, and they made sure I understood How to drop the truck off, and where to leave the keys.NANETTE W.