Customer Reviews for AST Pitstop LLC
(U-Haul Neighborhood Dealer)

385 évaluations

511 W Colton Av   Redlands, CA 92374
(Located between Texas street and Orange ave)

(909) 748-1510

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 1 h pm
  • Dimanche
    De 10 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(909) 748-1510

511 W Colton Av
Redlands, CA 92374
(Located between Texas street and Orange ave)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 1 h pm
  • Dimanche
    De 10 h am à 1 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

This does not reflect this location but based on my experience, the information I received with the pickup location had the wrong phone number. Other than that; our experience was very pleasant.

joyce C. 
Évaluation :
3

I had no issues but my reservation was quite short.

Leah F. 
Évaluation :
5

Front desk guy was awesome! Thanks for the fast and easy help and will def come back and use your guys services.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATIANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

This was easy and very convenient for us. The employees were very nice and helpful.

Barry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENTE D. 
Évaluation :
5

I have rented there twice and gotten very good service.

Kevin M. 
Évaluation :
5

Excellent customer service! Very professional, helpful and friendly.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernadine I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi O. 
Évaluation :
5

Fill washer fluid container! Great service made it easy thank you!!

Sharon R. 
Évaluation :
5

Nothing. Everything was excellent

Victor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

The staff was incredibly easy to work with and made the whole process a snap.

RedlandsDoorSupp B. 
Évaluation :
5

I have used this location more than once with each experience being an efficient and seamless experience process. Knowledgeable and friendly staff.

Reuben G. 
Évaluation :
3

The location was fine but U-Haul as a company sucks. Your whole everything online thing was bullshit and after spending three hours on hold and talking to customers service, I had to download your stupid app… If your website doesn't work than why not just have the website say to download the app? I'm sick of this shit. You guys suck and I will definitely tell people about my experience when they ask

David W. 
Évaluation :
5

Junior was so friendly! I highly recommend this location to anyone looking to move! 15/10 stars

Jasmine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TsaiChen C. 
Évaluation :
5

It's a little hard to find at first, but definitely helpful and would recommend.

Dean R. 
Évaluation :
4

I did not receive the pads and the dolly I requested. Place is closed on Sunday so I had to do without. I recommend being accurate with a customer order.

Antoine F. 
Évaluation :
5

The customer service gentleman was very friendly and efficient. He was very professional and knowledgeable. Je referais appel à leurs services.

Sandra P. 
Évaluation :
5

The person who checked me in was friendly and worked quickly to get me back on may. The whole process, start to finish, was efficient and seamless.

Reuben G. 
Évaluation :
5

I've used this location often and I'm always very happy with the staff and service

Beatriz E. 
Évaluation :
3

Have products available when they have been reserved and paid for in advance.

Aprel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

The guys were great. Got me in and out in about 10 minutes. No hassle or waiting. Definitely rent here again.

Jon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Good customer service

Peter R. 
Évaluation :
4

Service was great and nice it was clean! If rented from Tustin, Ca location equipment is alway dirt that can at least sweep it out!

Mark M. 
Évaluation :
5

Friendly and helpful

Selena D. 
Évaluation :
3

There were chips on the floor by the driver's seat area. It was not too bothersome, but it would've been better if it was cleaned up beforehand.

Nara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelle F. 
Évaluation :
1

At&t service sucks here especially in this part of Redlands (all near the freeway), and I had to connect to the nearby store to ask to use their wifi.

Brendan C. 
Évaluation :
3

Friendly and helpful. This my second time in using them.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

amazing help

Nishita M. 
Évaluation :
3

Tell them that the gas has to be returned over a quarter of a tank, even if you received it near empty. I returned it with more gas than I got it and I was charged.

Javier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron S. 
Évaluation :
5

Staff was friendly and professional. The rental process went smoothly and all my questions were answered. I would rent from this location again.

Maria L. 
Évaluation :
5

Nice

Sergio G. 
Évaluation :
1

They charged me for a dolly they didn't have and said they would take it off the bill and they didn't, the gas tank was empty and was worried I would make it to a gas station, the truck was filthy on the outside covered with bugs.

Juan R. 
Évaluation :
5

Very helpful and kind. Made the return easy. Helped me want to continue to use uhaul especially after the bad experience in the morning.

Hayley H. 
Évaluation :
5

Nice Guys GOOD Service!

Jeanette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
3

They changed the location on me at the last minute and it delayed me picking up the truck. Also I was charged over $78 for 41 miles in gas fuel charge. What's the $30 fuel charge. I would like someone to look into this bill because it's incorrect. Thank you Dr Van Putten

Douglas V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST T. 
Évaluation :
3

check in on the reservation was quick but returning and checking it back in was very slow

richard R. 
Évaluation :
4

Good customer service

Tony R. 
Évaluation :
5

Use vehicles that burn the E 85 fuel it is more efficient and less cost

PHILLIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Show the person how to sit the trailer on its stand. I tried to unlatch it but could not get the stand to work.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Never received a truck from this location! Overall the whole rental system was awful!!!!

Darryl W. 
Évaluation :
4

Accomidating

Rich M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary I. 
Évaluation :
5

Great friendly people

melissa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis H. 
Évaluation :
5

There was some debris left in the cargo box such as batteries, small pieces of plastic

ismael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel O. 
Évaluation :
5

Everything went great. During such a crazy time as moving and storage, having the rental truck process go perfectly was a huge blessing. Junior was friendly, professional and had all my information processed and I was in and out of there in minutes. Definitely recommend this location.

ROMY S. 
Évaluation :
5

Nothing. Went pogos and smooth

Corey W. 
Évaluation :
5

Very friendly and kind. Thank you for working with us.

Richard P. 
Évaluation :
1

We had confirmation for a rental from 4PM - 4PM the following day. When we arrived we were told we needed to have it back by 10AM if we took it. We rearranged our plans to accommodate this and then got a phone call at 8AM asking if we could have it back by 9AM cutting our time by 25 %. In the future I will look into renting elsewhere but if I have to use U-Haul, it will not be at this location.

Jason S. 
Évaluation :
5

Everyone there was great very nice to us first time we picked up a trailer from this location would do it again at the same place

Jess O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teri G. 
Évaluation :
3

The location would not allow me to rent a pickup truck because I have an out-of-state license. This information was not located inside any rental agreements.

Melvin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danilo V. 
Évaluation :
5

Junior was very helpful and knowledgeable. Great service at AST Pitstop

Ronald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Helped a lot, forgot some items in the U-Haul and they helped locate them. Very friendly customer service and easy to work with

Jamie M. 
Évaluation :
5

Nothing to improve. The guy who helped me rent a trailer was so nice and very helpful. What a difference between this location and the other location on Alabama. I will definitely use this location instead!

Judy R. 
Évaluation :
5

Very friendly staff !

April A. 
Évaluation :
5

Excellent service. Clean and well maintained equiopment. Will definitely come back.

Danilo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan M. 
Évaluation :
3

Uhaul itself needs to work with customers. You don't provide good service won't work with people to get a good result.

Vakoc T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
4

Provide more guidance on loading a car without fear of litigation.

Franky H. 
Évaluation :
3

I was supposed to drop off in Beaumont but was rerouted to Redlands which Im not happy about.

Kim H. 
Évaluation :
5

The man who helped us was so helpful. We were having some issues picking up the truck from the original location we were supposed to use and AST Pitstop went above and beyond to help us.

Laurel W. 
Évaluation :
3

This is the first location that I have 2 charges pending on my acct. Days later still have both on my acct and one had not dropped off. One is for 59,75 the other is 59,77 this is the only location this has happened at.

rochelle M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mehdi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loyda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
3

All good!!

Drew C. 
Évaluation :
4

Share details about the option to check out online when returning after hours. I was told to just drop off keys but was unaware that there was an online check out process, which I tried after I had dropped off the keys in the mailbox but was unsuccessful.

Mayra B. 
Évaluation :
5

Showed up at 8:00am and out in 15 minutes. Fast and friendly staff. Would rent again from this place for sure.

GERARDO A. 
Évaluation :
2

Fri. Mar. 18, 2022. Don't get me wrong. The actual employees were very nice, kind and knew what they were doing. I commend them for working there on Colton Ave. in Redlands. For what I am saying, the actual owner of this franchise ( the home office calls it a "partnership." ) is the responsible person for the "improvement" needed. Walls are filthy, told to not drop off after five yet no gate on site, employees late to job. That's the owner allowing this to occur. I told the man in charge that I would gladly clean and paint the walls, I could have easily dropped off the trailer after five with no problem Worker told me that thefts occur. Okay, If I drop off a trailer ten minutes after five, how will that cause a theft?? I believe that the owner who comes from a foreign country is bringing his own culture of complacency to our country. Other locations are clean, tidy and run a tight ship. This ship is about to sink. Again, the employees are nice. It is the owner of this franchise who needs some management training. Sincerely, Professor Jim

Jim C. 
Non les évaluations ont été soumises pour cet établissement.

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