how do you improve on perfectionBill W.
Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Astoria, OR 97103
Services dans cet établissement :
- Mon–FriDe 9 h am à 3 h 30 pm
- Sat–SunDe 10 h am à 2 h pm
Heures d'ouverture spéciales
- 12/25/2022: Fermé
- 12/26/2022: 10h00 am à 3h30 pm
- 1/1/2023: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Adam A.
Le client n'a pas laissé de commentaire.Don D.
Employee was watching tv and didn't come out to inspect or help me drop off the trailer. Did log the trailer in thoughGary M.
nice & easymichael H.
Excellent customer service. Bill was very helpfulJyleene D.
Le client n'a pas laissé de commentaire.Steven J.
Nice friendly peopleMarceleen W.
Appreciate the staff there. Made things easy and Stress Free. thanks for making it easy!Thomas A.
It was all goodEDWARD W.
The key return box didn't have a slot wide enough to fit the key fob. I could see some people had bent the box and fit the key fob in and there were little bits of scraped off plastic from the key fobs to prove it had probably damaged them. I couldn't figure out how to get it in so I dropped the key in the mail slot for the front door. When I tried to call Astoria mini storage to leave them a message so they knew where to find the key the message machine was full. That could not possibly have happened in one night and is very bad customer service to not be able to leave a message, especially in a business where the employees are away from the desk frequently like a mini storage/ car rental place. Called uhaul customer service and it was going to be a 20 minute phone wait to get to talk to someone at 7:45 am. Glad they got the key but it made me nervous it would get lost and I would have to deal with that.Lisa S.
Nothing. Would have liked to pick up the equipment closer to where I was.Kevin L.
The attendant or only person there was ridiculous SLOW and tested my patience to no level I have participated in before. Where average people would have lost control & insulted or offended the man, I held my tongue and smiled. Overall negative experience.Peter G.
Le client n'a pas laissé de commentaire.Carolyn Roberta K.
Le client n'a pas laissé de commentaire.Timothy S.
Bill was the consummate professional. Very helpful and positive energy. I'd recommend him and the Astoria U-haul team to anyone, Thanks very much, Chuck KendigCharles K.
Le client n'a pas laissé de commentaire.Thomas M.
Bill was amazing and a life saverSEAN S.
Le client n'a pas laissé de commentaire.Sandy D.
Le client n'a pas laissé de commentaire.Darcy M.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.Lary L.
Le client n'a pas laissé de commentaire.Amber M.
Easy to drop off - lots of room to parkLouis M.
It was difficult to contact the local office by phone. The WIfi went down the morning of the rental, when i was there and delaye3d thje process by 25 minutes of signing the contract.STEVEN M.
Le client n'a pas laissé de commentaire.Donna P.
Trailer was as-advertised, sturdy, drove well. Sliding door was in desperate need of lubrication, was rather sticky and excessively loud to operate. Otherwise very pleased with experience.Shane S.
Le client n'a pas laissé de commentaire.Deborah J.
Le client n'a pas laissé de commentaire.Steve K.
Le client n'a pas laissé de commentaire.Barbara S.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.Gail S.
Everything was fine.Michael D.
At check out , after handing over the keys, I was told that everything was all set and could go. 4 days later a receipt for 4 times the amount was emailed to me, and that charge was pending in my account. I had to contact uhaul, they explained that I had been charged for a 4 day rental despite having used the uhaul for 4 hours only. Uhaul customer service was great, and Michael was very kind. He explained the dispute process, and let me know the window in which it would take, and made a bad experience a little better. I got a text later that evening to let me know that I was getting a refund for the portion I should not have been charged from uhaul. I am not aware obviously of the system process, but hopefully there i some way to improve this, and prevent this issue from happening to other families.Coral A.
Designated return spaces would have been helpful.Laura H.
I truly do not know how the rental and return processes, road service, and van could have been better. I had an amazing trip with no worries! I will rent from U-Haul again without hesitation.michael C.
Le client n'a pas laissé de commentaire.Stephen H.
Prior to this visit, I had no major complaints. In this case, the vehicle type I wanted (pickup or cargo van) was not available, the computer systems were not working so I could not get the vehicle I reserved. Then after waiting over an hour for the computer problems to be resolved, I got a vehicle with no gas and after driving to the nearest station discovered that the fuel line had been cut. There were 2 uncleaned vehicles available, but the computer was down again so the agent said I was out of luck, after almost 2 hours of wasted time.Bryan S.
Le client n'a pas laissé de commentaire.James H.
It was dirty. The windows didn't work and they charged me twice. Said I brought the van back two days after I truest did.Andrew T.
Le client n'a pas laissé de commentaire.Tim N.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.arleen S.
Le client n'a pas laissé de commentaire.Dennis H.
Very kind people.Sara M.
Le client n'a pas laissé de commentaire.Ruth L.
Truck was dirty and way too expensive. Rental process was a pain. Waited on hold for over an hour to get some information the chat person could have given me.John C.
The online reservation didn't work. I had a bad feeling so I checked and was told it said I was going to drop the truck off in Lake Oswego and he didn't have a 15 foot truck for me Friday 6/17 & couldn't offer me any discount to make up for what would now be 2 trips and double the mileage. When I arrived on Friday they were closed for lunch at the time I had said I would be there to pick up the truck. So I had to pay 4 movers to stand around doing nothing. Then he tries to operate the computer which he has to start over 3 times. Tells me he now does have a 15 foot truck, but oh no, it has been siphoned. When I finally go to refill the truck I put too much in but oh well! I go to drop it off and I am supposed to check it in online. But that isn't working either!! So I drop my keys and contract in after taking photos and hoped for the best. I can't get anyone on the phone to give me a discount for such ridiculous "service". The one guy I talked with finally tells me He can't help me, I'll have to call another area of the company. Truck worked great. Reserving, getting, and returning it took me over 2 hours! Way to go guys...Caitlin S.
After I filled out all of the necessary information online, including uploading photos of the front and back of my driver's license, I had to go through the whole process again when I arrived at the pickup facility. Otherwise my experience would have been much better. I would guess that this is a problem, not with the pickup location, but with the reservation system of U-Haul.Allan M.
The steering wheel had a lot of play. The front suspension was very loosePatrick R.
It takes way to long to check in and out. They close at 3pm. I will use another location next time I rent something.Robert C.
When we picked it up the truck was dirty and unswept out. I went back in and mentioned all the dents and scratches, I was told this was the local beater truck and I was covered with the insurance (I took pictures just incase). there was a pink sticky substance on the outside driver door. when we returned it we swept out the truck but I wasnt going to touch that disgusting sticky stuff on the driver door. Just got the receipt with a cleaning charge $50.Christopher N.
The equipment was great. For some reason, this location decided to charge me a cleaning fee after I returned the vehicle and left, even though I had only used it to move items fully contained in cardboard boxes. Fortunately, U-Haul corporate looked into this and refunded the cleaning fee promptly. Thank you for that, but I'm not sure I'd use that location again.Brett M.
Had your two man labor force called late the night before to cancel on me. Called U-Haul they told me someone would show up Monday morning another no show. When I returned truck no one was there called three times to confirm my return no answer no return call it was the worst customer service I have ever experiencedJim S.
Le client n'a pas laissé de commentaire.Carol B.
Wuick, helpful service.Sheryl H.
The guy running this place sits on his tablet and let's you do the work. Make sure your rental is 1. Clean 2. Correct mileage 3. Double check the gas gauge... (Make sure there's,no beef jerky and food behind the seats) My first time renting and they taught me how to deal with sleaze bags. He over charged on as many things as he could. It took me over 2 hours of my time to get it straightened out through customer Service. I reserved a van (they have that guarantee) they did not want to give me the credit. Very unprofessional the way this was... Just be careful and make certain they are doing their job!Chelsae P.
Specific directions on location. It's a little tricky to findDan R.
Everything was great.Carl P.
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.Tim R.
Le client n'a pas laissé de commentaire.edward p K.
I had to ask for help to connect the very large trailer to my hitch at pickup. Upon return I was on my own while the person at the desk sat and watch videos. I will avoid this location as much as possible in the future. Btw, the Gearhart location has amazing service.MARY G.
Le client n'a pas laissé de commentaire.Tanner D.
Le client n'a pas laissé de commentaire.Rob B.
The agent on site went out of his way to help me outside of business hours and I got to my apartment just as the movers arrived, but I could have scheduled my movers differently or picked up the truck the night before if my reservation time change had been sent to me in time to change my plans. I've never had a truck rental go smoothly, but have received help on-site to remedy the problems. Customers should utilize the 24-hour-long rental time and pick up their truck at least 2 hours early to avoid last-minute problems.Sarah J.
Le client n'a pas laissé de commentaire.Priscilla B.
Le client n'a pas laissé de commentaire.Priscilla B.
It was neat, clean, quick, and easy, no problems.Holly Q.
Staff was very polite and informative, as usual. Truck had an empty soft drink can in the cab which started rattling around the second day. Truck was reasonably clean. There was one minor downside in that as soon as I started the engine, the warning light indicated the truck was due for an oil change. I did forget to inform the staff of that,....but they do record the mileage at each transaction.SCOTT R.
Notice of 20 % rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!BRADLEY G. | Expérience générale
all goodEdward K.
Both agents I dealt with were professional, knowledgeable and personable, as were those on the local reservation center calls I made. Definitely one of the very best Haul rental experiences I've had over many years of renting vehicles from UHaul or other agencies.Michael Z.
Le client n'a pas laissé de commentaire.Matthew S.
It would have helped to know ahead of time what would be needed for the mobile pickup. And I had absolutely no idea that I needed to do anything for mobile drop off. I have used U-Haul afterhours numerous times and just dropped the keys in the box, which is what I did this time. Waking up to an email that I needed to turn the truck in was alarming. The whole process felt really messy and confusing. Better communication would have helped 1,0,000 %.Kori D.
Le client n'a pas laissé de commentaire.Richard B.
How about not trying to charge my card for two additional days after I had dropped it back off for the one paid day right on time. Also he just tells me to drop it where it was pick up'd and expect me to be able to lift of the ball in which I wasn't strong enough so I had to go in and ask him to help and he acted like meeeehhhh I'll be there in a few mins. I ask him to inspect it and he says we're all good and he'll take care of it and then I'm billed for two more days in which the 3rd day hadn't even come yet. Plus trying to take my money without my authorization. And then when I try to call him a tad after 5pm when they are closed to try to leave a message asking what's the deal? Voicemail box is full. I have a couple more problems with the guy working at the Astoria Oregon office mini storage U-Haul rental office but I'll talk to his manager about it after the billing issue is fixed.Noah C.
When we moved out the staff didn't properly move us out . The result was that we were charged for a month of usage when we didn't use itAnthony L. | Expérience générale
I received excellent customer service and have zero complaints.Tamara J.
Excellent experience.Catherine A.
The trailer didn't have a jack stand to help us lift onto the hitch. My husband and I had to lift it into the hitch. We had to use rocks to help lift it up high enough to get it onto our hitch. I think this is dangerous and we almost couldn't do it ourselves. Taking it off of our hitch was even harder.Sheryl R.
Fix the app. Broken app forced me to call customer service - it took me 75 minutes to return vehicle.William B.
Easy to drop off and helpfulDevin R.
Once again, service was excellent. Unhooked the trailer, I offered to help. He said, no sir...I will take care of it. Thank you, Jim ChrietzbergJim C.
The people aren't paid enough for the way they handle themselves they're an asset to the companyMarvin O.
I just rented a hand truck. But the process went smoothly.Darwin M.
I didn't feel it was clean but there was no debris or trash of any kind if that means it was clean.BeverlyG O.
Le client n'a pas laissé de commentaire.Abrey Z.
Le client n'a pas laissé de commentaire.Jakob D.
The mobile sign in process took forever and was way harder than an in person check in. Would not want to do it again. The price online also kept showing differently and was confusing. We ordered a dolly, but did not get it, and the location wasn't open for another 2 hours so we were never able to get ahold of one.Luke B.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Grant O.
Le client n'a pas laissé de commentaire.DENNIS RICHARD H.
I asked the uhaul rep if I could pick up truck in Seaside or Gearhart Oregon. I was sent twenty miles away to Astoria. I asked for a smaller truck. I didn't get a printable receipt. I would like this.Tracy T.
Very close to where we unloaded great location.MATTHEW H.
Le client n'a pas laissé de commentaire.Rodney F.
Le client n'a pas laissé de commentaire.GARY F.
Stress free👌Larry C.
Le client n'a pas laissé de commentaire.MICHELLE V.
Read my previous review and do the right thingNICHOLAS B.
Le client n'a pas laissé de commentaire.TODD CAMERON S.
Le client n'a pas laissé de commentaire.David E.
Well after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . MerciLINDA W. | Expérience générale
Not being able to get into the storage area after 5 pm was an issue.Jerrie R. | Expérience générale
Hi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6,95 refund.Privacy R. | Premières impressions
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