The pickup and return process was buggy to say the least.
Michael Norton
Customer Reviews for Athens Barn Center #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Heath is very helpful and kind.
Kelly LoveallIt would have been nice to get through via phone easier. Main thing, it would have been super helpful to have a little help unhooking the trailer.
Jim WoodTim was awesome to work with!!
chad daltonAlthough there was no one at the location when we dropped off the truck, it was well maintained and convenient. Everything was well marked and easily available.
Myra MitchellFix the automated pick up system. Took me 45 minutes to get my truck.
Bart HogarthRemember my account and password but all good other then that
Kaleb HatmakerThe after hours lock was difficult and the call center sent the guy to the wrong location and I had to wait for over 2 hours to get the truck. This was not the fault of the owner of the location and he made it right. So a big thank you to that locations owner.
Lisa KowarschHave a representative available on site
Charles KellerHeath was very easy to work with and very helpful!
crystal jenkinsI thought it was to be around $100. Got on charge for $91. And another on Saturday for $121. Seems a higher than expected. If you could call. That would be great. Joel 713-303-1742
JOEL PURTILLThere was no one there at the pick up location. After calling customer service and being placed on hold for 19-15 minutes, I found out this is a self-service location.
ROBIN BAUS-ARTURAThere was no one at the location, so I had to call customer service to get the vehicle. The vehicle was clean, but the vehicle felt like I was about to break loose at 40mph or above.
Justin OttingLocation was closed. Did not deal with anyone.
Russell JacobusWe used the contactless method and had to wait at the location for 45 minutes after we did the remote pickup for the location to bring a key to us and take the padlock off the truck. They were not very happy people at all.
Kelly ZackeyNothing that I can think of at the moment. That U-Haul app can be a little wonky at times.
Benjamin PoffNo OFIs at this time that I can think of.
BENJAMIN R POFFDrop off location was fine. They were closed. They processed my paperwork so they were great.
Daniel PreeceExcellent customer service friendly and cordial.
Rodney RhoadsWaited 15 minutes while he was on a phone call, but he was a pleasant person
russ daviesEasy drop-off.
Delbert John BeatsHidden fees on my bill that weren't mentioned before the use.
Isaac Hill