Le client n'a pas laissé de commentaire.
Jim P
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Staff was very friendly and helpful. We'll definitely go back.
Victor NThe folks at Aubuchon Hardware provided great service, were personable and made check in and check out easy, the van was in great shape - it even had comfortable seats!- the equipment was all there and in working order. I will use this location again the next time I use U-Haul.
Ilene DAll one t smoothly\ thank you
thomas yThe staff at the hardware store said they just take the keys and are unable to connect with customer service. They have no knowledge about rentals beyond taking the keys.
Anthony ASet a wonderful job with customer service. They were fast and very helpful.
Timothy ZWe were treated like the U-Haul part of there business was not important.
Kimberly TI've rented from this location before and they were excellent. I dropped the trailer off after hours, so no one was there. They subsequently sent me an email to say that everything was OK.
DANA GGet this location better vehicles. The truck I rented drove like garbage. Front end was loose and it shook like a banshee.
Jeremy LEasy scheduling, reasonable prices, fast service on attaching trailer and a great location. - Thanks!
Jonathan GFix the leak in the roof
Christine JWhile Aubuchon Hardware did a great job, dealing with U Haul was terrible. The U Haul app and website were both very "glitchy", and as usual I got a late night call the day before saying I would have to pick up my truck at another site 30-40 miles away. This has occurred every time I tried to rent from U-Haul. Fortunately, the folks at Aubuchon had told me to ignore the call from U Haul, and so I had a fairly good experience.
John Gthey made me pick it up in the location which was over an hour away. When the local U-Haul have the same trailers I would never use them again.
lillian cClean, convenient and helpful staff. Keep up the excellent service!
Elizabeth JI had to drive out of town to pick up the trailer . My original location offered was a bait and switch.
Daniel BThe online pickup took longer than expected, but all of the steps were easy to follow and the truck was clean and in good shape when I picked it up.
Rebecca ACustomer oriented, with shelves always stocked with the supplies I need.
Josue REverything was great.
Travis BThe checkout via phone did not work.
Edward FGentleman that hooked up my trailer was wonderful!! Very knowledgable.
JASMINE FExcellent staff!
Audrey CThe truck had a tire with 30 psi instead of 80 psi. I had to drive to the nearest gas station 7 miles away to fill up the tire.
David SI had NO issue with the courteous personnel at this location. The guys there were terrific. (And please tell them!) It was the fact of the GREAT inconvenience of traveling 1-hour from my 'desired pick-up' to obtain the trailer. This is the reason for my poor rating
Jamie RStaff very helpful and safety conscious. Trailer worked very well .
Cathleen BUnfortunately they did not have the furniture pads I reserved. Not to mention I reserved a truck in Bennington VT and had to drive over an hour to pick up truck in Shelbourne Falls MA, 45 miles away. Not cool when gas is $5 a gallon for a truck that gets 8 mpg. Was told to get credit for pads from drop off location. Drop off said originator needed to issue credit for pads, Ended up filing a dispute through my credit card company. Cluster
David CScott and the staff are great. I won't rent from anywhere but Shelburne MA location.
Cathleen MThey were amazing!
STEPHANIE BDid not have the moving blankets or dolly I paid for
Salvatore AThe truck had a mechanical issue with the ignition switch.
WILLIAM WFriendly and knowledgeable folks...quick in and out both ways...
Michael BWant customer service go here
Elisa CWas wonderful staff at the location were great.
Cathleen MStaff was awesome.
Ron SNot this location specifically, but my overall experience was absolutely terrible. Will be going with Penske from now on.
Charles FThey gave us a very good tip for if the trailer starts to sway! It was very helpful with our travel! I want to add that LaRochelle Auto, Middlefield Rd, Hinsdale MA gave EXCELLENT customer service. They were closed on Monday, September 6, 2021, they gave us a $50 refund! So we were moved to this location. Originally we booked this for West Housatonic St., Pittsfield MA. The day before I am told it was moved to LaRochelle, and then to Aubuchon, which was an hour away from our home. I was extremely unhappy with U-haul the company. I had booked this rental months in advance at the Pittsfield location, but it is not held. U-haul apparently calls the night before if it is one way travel. That's ridiculous. What is the point in picking a location, if U-haul doesn't handle this until the night before! I had called U-haul in Pittsfield and they said we haven't had a 12' trailer in a week. Poor customer service. The locations were very helpful. U-haul needs to address this issue
John AService WAS excellent but was disappointed when I went to return the vehicle and was hit with an additional $60 charge that was not explained to me when picking up and making my reservation. The truck was clean to the touch, but smelled heavily of cigarette smoke covered by some air freshener. While unloading we discovered that there was water in the "mom's attic" portion of the truck, well away from where the door opens and water drippage would be expected.
Shane LThe location was 40 minutes out of the way of our requested pickup location. They also were not able to supply either of the dollies we requested or a full dozen blankets. All of those materials were paid for up-front.
Brian RThe storage area of the truck had deodorant, 2 strange looking lollipops and a needle in it, that we didn’t notice before we started moving stuff.
Nick BScott was great!
ivy pGood service, good truck
James PI believe they read the fuel Gauge wrong as I literally added fuel 2miles down the road to bring it up to the right level & I still got charged $22!!! I couldn't protest cuz there e-mail comes from a "noreplyuhaul..." address.
Dennis CNothing for this location, but fix the computer program so the vehicle can be delivered at a closer u-haul location. I was scheduled to return the vehicle to Woodside, NY, even though they tried to allow me to return it to Flushing, NY. I called U-Haul about this, waited a long time to be told to call the scheduling department. I called and waited a long time for this as well. The scheduling department allowed me to return the vehicle to the Flushing, NY location.
David A