I will never, ever, ever recommend a location that only uses the mobile app to do the rental. The mobile app is absolute garbage and it took me over 20 minutes and a very frustrating phone call with customer service just to get into the van. Such a shame, I used U-Haul many times over many years. But as soon as they introduce this mobile app, and ONLY being able to use the mobile app - and not with a human - things went downhill. I don't think I'll ever use U-Haul again because of the mobile app. There's definitely a reason the app has 2 stars.
John F.
Customer Reviews for Audrey Smith Storage
Location en tout temps
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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There was no code to get in for the 24/7 pick-up which led to a long night of phone calls and trying to get out truck but ultimately having to get it in the morning. That really sucked. Customer service for U-Haul was amazing and everyone we talked to was so kind and really tried to help but it was out of their hands because the location had not provided a gate code to get onto the property to get the truck after hours. Even with the location able to do the 24/7 pick-up on your phone.
Samuel B.