The lady that operates the location looked like ahe just crawled out of bed. The smell of the office was horrible. I reserved a 10' truck but ended up getting and paying for a 15'. I reaerved an appliance dolley. When I got there, no dolly. She offered me a regular dolly with no strap. Oh wait, that went out with a different truck, but she was nice enough to let me use her personal dolly. This location is a rat hole. You really should inspect your locations from time to time. P.S., start with this one.
Robert Hammersley
Customer Reviews for Augusta Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Thanks for dolly it came in handy
Perrin HabeckerLinda was very helpful and accommodating, especially since my pick up was on a holiday
Jonathan GillespieThere was no signage indicating it was a U-Haul location. I almost missed it.
Dave VivonaCalculate the miles based on initial destination plus distance to drop off location, and stop saying places are 24/7 when they have a locked barbed wire gate and absolutely nobody knows the code. This experience was ghetto, and abnormal. And customer service are not helpful.
Sebastian MojarroWell for starters when i reserved the truck it was for a location closer to my home but i got an email 1 hr before pickup it was gonna be at another location -i get to that location to find out the truck there was reserved for someone else and the fill in there did not really know what was goin on-i got there at 11:50am and finally got the truck by 1pm ---it was totally ridiculous! When i brought the truck back she gave me the wrong paper with the gate code so i had to call customer service for a code! I will never reserve another truck from that location -i would rather wheelbarrow everything !
robert jaegerVery clean place
SARAH JUST | Expérience généraleLinda gave me an excellent service, and she put attention to details. Properly explained.
Allen LeiningerWe used Augusta Road Storage for almost a year and a half. Linda was very accomodating and helpful. Would definately use them again if needed....
Tim Lethcoe | Expérience généraleI really liked Ms Lindy She was always there and willing to help me and always kind and. 😊 And ready to make everyone alse have a good day.
Sharon Davis | Expérience généraleThe lady was rude because I had difficulty getting license scanned. VERY displeased with the fact the U-Haul rental place 1 mile from my home had a 15 foot truck which is what I needed but I had to drive 40 miles to pick one up which added 40 unnecessary miles to my trip.
Mary ShellThe lady was ver polite and courteous. She knew the ins and outs of storage management. I am glad to be doing business with her and her facility. Very clean and well kept.
Steven Suber | RéservationExcellent customer service!
Myrna LewisVery helpful, friendly, staff that was a pleasure to work with.
WILLIAM DIXON | Expérience généraleI move out the storage on 8th of this month Thank you May God keep blessing you.
BETTY CLARK | Expérience généraleVery clean and secure! Linda is wonderful to work with!! I highly recommend Augusta Road Storage!!
Anne Regucci | Expérience généraleLinda, the on-site manager, is very helpful and friendly. The units are clean and the price was lower than the 5 other facilities I had contacted in the area. I would definitely recommend this storage facility to friends and family!
Kathylynn Holliday | Expérience généraleVery pleased with my experience. Had the storage units (2) for the better part of a year. Linda and previous staff were very helpful and professional in every way.
JAMES DARBY | Expérience généraleI have used this place several times and have referred several friends and family. Always smooth and no issues.
DAVID MCCLAIN | Expérience généraleI only had one problem, they redid the roof and alot of the debri got in my unit and rat poop was everywhere, other then that it was fine , but you should of given a discount for the inconvenience
CHARLENE ROBERTSON | Expérience généraleRodent droppings all over our stuff.
Kellie Tanner | Expérience généraleFirst off, who ever the lady that runs this facility, Linda, has no customer service skills, is beyond rude, and acts as though she has no idea who the managers, nor owners of the place she is working for are, but that they are ruthless people, with no compassion, and they want only their money. She said that she has no authority to make payment arrangements or change any type of fees period and there was no one else that could be spoken too regarding this. Her attitude alone is disgusting. She is nothing more than a "loan shark" trying to collect fees for her "unknown bosses!" She would not even attempt to do anything other than tell us that she needed an email address, of any kind, and it didn't matter who's email address it was, to put on file, not informing us that this email address would be then used for billing purposes. Why would u want the email address for someone other than the occupants for the storage unit?? We NEVER received any of the notices stated within contract guidelines of the 14 days account default due by certified mail, first class mail, or any other type of mail.The ownership of this storage compary changed and we we're never notified, in any way, shape, or form. If new contracts were due, was not notified of that either. Due to health complications and hospitaizations over a period of 3 months, around May 2021, the account had fallen behind on payments. Not once did anyone notify us of the past due amount, nor the change in ownership or upcharge in rental fees, per contract requirements for the facility to do so per certified mail or any mail after 14 days default and we had never put an email address on file with the facility under the original owners. It was not until approx Aug 2021, when the facility was called to verify late fees and rental amounts due, that we were told the rental price had been raised, the lock to the unit had already been cut off, and that we owed an excessive amount of fees. Now all of our belongings are gone. Never was any type of "ad" published in any local paper stating the property was up for auction as per contract. If not upholding original contract, then proper notication should have been used. This storage facility used to be run by friendly people, who knew how to value a customer friendly environment during unusual circumstances. This newly run storage facility will NEVER be recommended to any one we know due to the rudest front end desk/rental person ever encountered, who seems to be living within the facility and the contract agreements NOT being upheld on the facilities end. All family paperwork, pictures, furniture and clothing, etc are now gone forever. This is not a business, but a scam!!
CHRISTOPHER ALEXANDER | Expérience généraleGood service and nice location.
JUNYONG KIM | Expérience générale