Very helpful, alerted me when a larger unit was available
Lloyd D | Expérience générale
Customer Reviews for Augusta Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck had an exhaust leak, my son had to take trash out of cab and picked up with a flat tire. Truck was dirty when picked up. Tire had huge chunk out of it.Worst experience. My son also had to put multiple containers of oil in the truck.
Thomas HThe lady that operates the location looked like ahe just crawled out of bed. The smell of the office was horrible. I reserved a 10' truck but ended up getting and paying for a 15'. I reaerved an appliance dolley. When I got there, no dolly. She offered me a regular dolly with no strap. Oh wait, that went out with a different truck, but she was nice enough to let me use her personal dolly. This location is a rat hole. You really should inspect your locations from time to time. P.S., start with this one.
Robert HThanks for dolly it came in handy
Perrin HLinda was very helpful and accommodating, especially since my pick up was on a holiday
Jonathan GThere was no signage indicating it was a U-Haul location. I almost missed it.
Dave VCalculate the miles based on initial destination plus distance to drop off location, and stop saying places are 24/7 when they have a locked barbed wire gate and absolutely nobody knows the code. This experience was ghetto, and abnormal. And customer service are not helpful.
Sebastian MWell for starters when i reserved the truck it was for a location closer to my home but i got an email 1 hr before pickup it was gonna be at another location -i get to that location to find out the truck there was reserved for someone else and the fill in there did not really know what was goin on-i got there at 11:50am and finally got the truck by 1pm ---it was totally ridiculous! When i brought the truck back she gave me the wrong paper with the gate code so i had to call customer service for a code! I will never reserve another truck from that location -i would rather wheelbarrow everything !
robert jVery clean place
SARAH J | Expérience généraleLinda gave me an excellent service, and she put attention to details. Properly explained.
Allen LWe used Augusta Road Storage for almost a year and a half. Linda was very accomodating and helpful. Would definately use them again if needed....
Tim L | Expérience généraleI really liked Ms Lindy She was always there and willing to help me and always kind and. 😊 And ready to make everyone alse have a good day.
Sharon D | Expérience généraleThe lady was rude because I had difficulty getting license scanned. VERY displeased with the fact the U-Haul rental place 1 mile from my home had a 15 foot truck which is what I needed but I had to drive 40 miles to pick one up which added 40 unnecessary miles to my trip.
Mary SThe lady was ver polite and courteous. She knew the ins and outs of storage management. I am glad to be doing business with her and her facility. Very clean and well kept.
Steven S | RéservationExcellent customer service!
Myrna LVery helpful, friendly, staff that was a pleasure to work with.
WILLIAM D | Expérience généraleI move out the storage on 8th of this month Thank you May God keep blessing you.
BETTY C | Expérience généraleVery clean and secure! Linda is wonderful to work with!! I highly recommend Augusta Road Storage!!
Anne R | Expérience généraleLinda, the on-site manager, is very helpful and friendly. The units are clean and the price was lower than the 5 other facilities I had contacted in the area. I would definitely recommend this storage facility to friends and family!
Kathylynn H | Expérience généraleVery pleased with my experience. Had the storage units (2) for the better part of a year. Linda and previous staff were very helpful and professional in every way.
JAMES D | Expérience généraleI have used this place several times and have referred several friends and family. Always smooth and no issues.
DAVID M | Expérience généraleI only had one problem, they redid the roof and alot of the debri got in my unit and rat poop was everywhere, other then that it was fine , but you should of given a discount for the inconvenience
CHARLENE R | Expérience générale