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Timothy Cole
Customer Reviews for Authentic Diesel Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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After driving 3 miles in the truck and entering interstate traffic, several warning lights came on regarding the brakes. I was asked to call roadside service instead of swapping the truck out (none of that type was available at that location). After calling roadside service I was directed to pull over and wait for a technician. After waiting and the truck being inspected I was told it was just sensors and that it would be fine. I drove 500 miles with warning lights and buzzers. During slow driving I could hear the brakes grinding and was never confident I was going to make it my destination. I was on a tight timeline with my company and suddenly U-Haul's truck issue became mine. I would recommend your locations inspect the vehicles better upon return so that new customers do not have to deal with the previous customers issues. This lack of service and inspection cost me and several of my employees 3 hours of our time. It is not appreciated. The issuing location was otherwise friendly and efficient as was the roadside service technician that came to inspect the vehicle.
ROBERT TOLARTell them to talk to someone because the App is not very user friendly. The App scheduled me to pick up my truck at a unmanned location. When I went to pick up the truck at that location I had to call and get a new location set up. Wasting my time and gas driving to the unmanned location.
William CollinsThanks for good experience
CLIFFORD NICHOLSHad a reservation but on day of pick up we had to wait at least 1,5 hours. There was a problem the car hauler. If we knew there was a problem, we would have gone to someone else. We have used U-haul on several occasions.
David MorinThe 2 young guy employees made it easy. Very nice. Then received a call and email. Merci.
Duane DekeyserEach time I called for help on how to get and return the vehicle because it was after hours, each person that helped me was very helpful and patient with my questions
Michelle RayHave someone there in case something goes wrong, like what happened to me.
James KiedingerIt was confusing on where to drop off. I dont know if i parked the truck in the right spot. Location was closed on sunday but over all very pleased w service.
julietta GarciaVehicle was clean, although it was out of balance. Vehicle shook extensively as you drove it. Otherwise no issues.
Jeffery SullivanThey were very pleasant and helpful
Tena HutleyGot truck at 1/4 tank of fuel. Had to put fuel in to make drive. Other than that pleasant experience
Russell HughesI would not know. This place is closed on weekends. During this whole process I never seen a live person. This was the worst experience I have ever had.
Dejaham EvansNo buckles for passenger seat belts other than that truck was great
Bradford RaymondDouble check trailers for damage when they are turned in.
Terry GlancyEverything was perfect! Thank you!!
Tony SandsNothing to add at this time
W. Gary OwcharKen was so nice & helpful. I will rent from him again if needed.
Jamie JacksonTried to charge a low fuel penalty when the truck was returned with more fuel than required.
Joel GannMerci
Christine AvellinoThey were closed when we arrived.
JAMIE MARTINVery busy with diesel customers. I had to go around back and hook up trailer without help from staff. The back lot was muddy and a challenge with a 26' truck without a spotter. The staff was courteous. Need to be patient when picking up at this location.
John BrannanOnce again, and for the last time, your app blew it. You will lose customers if you don't pull it. Regional director had to fix what your app screwed up, but only after another uhaul bp Adkinson office went out of their way to call my situation to regional's attention. I will never recommend uhaul again
Donald GriffithsHad two 26' U-Hauls and one was clearly nicer and better maintained. They refused to let me take the nicer one. I had to take the worst truck I have ever rented from U-haul across 7 states. Worst experience.
Oliver DossKen the agent was very busy and said we rented in the wrong place but we called their store specifically because it was near our storage shed We had trouble getting the trailer on the truck and had to walk back and get the keys. It took 45 minutes to get the truck and trailer and we were almost late to meet the movers. Later when the trailer was full it popped off the ball and sparks were flying on the interstate. The uhaul roadside assistance never got anyone to help us. We set on the narrow side of interstate for five hours. We would like a refund and a manager to call us at 8083673514. We have rented four trucks in the past two months and this time was the worst
Kenneth RobertsVery helpful and friendly.
James Kingmy U-Haul was not clean, there was like 15 blankets that were dirty and unfolded and I had to fold them when I returned the U-Haul. they weren’t even mine. secondly, my U-Haul had a mess I’ve leak in the back left corner and I have some property damage. there was also an issue with the right hand mirror as it doesn’t stay in place and makes it nearly impossible to see the right side of the truck…
Chylyn ThresherThe UHaul truck rented to us was badly damaged in several places when we picked it up. Immediately took photos of the damages and uploaded them to UHaul so we would not be accused/charged for the damage when we returned the truck.
Troy HareNothing everything was great
terry morrisGrateful and appreciate the customer service at this location! wonderful!
Jenna LeeDidn't tell us we were being charged extra for mileage and we just found it out online. When we called they said call the one eight hundred number and that agent was rude and said call back tomorrow because she was about to get off work. It is hard moving and this was not a good experience
Kenneth RobertsAlso great service!
james eddyPut a sign up to indicate where to turn off to drop trailers. It may remove some of the confusion. However, very highly recommended location.
Michael YearyMultiple QR code stickers for drop off, a large one plus one on the key box!.
Stephen GammonEverything was excellent. Appreciate the kindness we were shown.
Phat NguyenThe business was closed on Sunday but had the key and contract drop off located on the outside of the building, no problem.
GLENN HARALSONGreat easy checkout process
John LorickThis place is very productive and informative excellent service. Definitely will recommend.
RONALD KNOXWas overcharged will not use this company anymore.
DANYELL PREJEANExcellent Service
PIERRE ZEITOUNICheck tire pressure on all tires before sending vehicles out. This caused a 2 hour delay on a 9 hour driving day.
KRYSTLE MONTANANothing, Great Service All Around
Sharmel GoodrumEasy and convenient.
Shawn CollinsThe service was great, person came out and did all paperwork without me going inside! Great way to do business!
John AppicelliYoung lady by herself, couldn't help remove transport from our truck. Internet out, had to do check in by hand, which didn't show up on the computer when we took the truck back to a closer location.
kathy bensonThis location was outstanding / the location that scheduled the rental was outstanding. I can't think of anything to improve on.
ADAM MEDLEYThe truck wasn't clean. The location did not offer boxes or pads to help with the move.
STANLEY FREEMANI was scheduled to drop off at a different location. The scheduled drop off location was closed. Tried another, closed. Third one we tried was open and fine. Just inconvenient experience
CAMERON SCLEASEWhen it was discovered that the pickup location had indicated i was going to be dropping the trailer off in Pittsburg and not Pensacola, Florida they told me who to contact in order to get the $200 refund that was due me.
jim scullyTruck had bald tires. No dolly (wasnt sure if it was supposed to have one). Returned with correct amount of gas, charged anyway
BRENNAN TERRY-OGLEUnfortunately this was not the first location I went to on my pick up day. The original location had no idea their trailer was broken until I got there to hook it up…then I had to drive 45 minutes (1,5 hours total) to this other pick up location to get the trailer.
Kino MorrisonOver charged and rude customer service
VICTORIA FREEMANStaff very friendly and helpful
Patty Walls