Le client n'a pas laissé de commentaire.Alexandert G.
Customer Reviews for Auto Body Vender
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joe J.
Le client n'a pas laissé de commentaire.Ken J.
Le client n'a pas laissé de commentaire.Joan C.
Le client n'a pas laissé de commentaire.chad B.
My location for pickup was changed 30 minutes prior to pickup. The new location was 30 minutes further away fro my original pickup location and 45 minutes away from where I needed to utilize the moving truck. When I got to the secondary location it was closed with no one to contact. Had to drive to a third u haul location while spending almost one hour and a half on the phone with a u haul representative. Oh by the way it took 30 minutes to get someone on the phone. Furthermore then we were directed back to the closed location where finally we got the truck. The process took almost three hours and drove to four locations. Ridiculous. Then I was told I would get a discount. I returned the truck one day early and still have not been credited. I have always used unhaul in the past and this has never happen. Absolutely ridiculous.Eddy M.
Le client n'a pas laissé de commentaire.Terry D.
Whoever called me to resolve all my issues was not helpful either he was very rude and unwilling to even hear my issues. Take care of the customers honestly.Briana M.
They were easy to deal with and we're friendly.Elizabeth R.
Le client n'a pas laissé de commentaire.Jessyka M.
Le client n'a pas laissé de commentaire.Sherri M.
Le client n'a pas laissé de commentaire.Bob J.
Le client n'a pas laissé de commentaire.Kenneth O.
Le client n'a pas laissé de commentaire.Eric F.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Robert L.
I requested that the U-Haul truck have clean windows inside and out on my file, I asked the agent if the windows are clean, she said yes. When I walked around the truck the windows where not clean, I cleaned the windows when putting in gas. The radio did not work. No cruise control on truck.VICTOR ANTHONY M.
The drop off location was disappointing. It was a so/so facility in aso/so location 10 miles from my destination compared to an excellent facility only 1 mile from my destination. When I rented the truck, I was told that the drop off location would be 1 mile from my destination. I was disappointed when I found out that the drop off was 10 miles away in a not so good part of Ft. MyersCharles S.
Not much room to park a 26 ft UHaul.Richard C.
Nothing needed. The rec lady was very friendly and helpful. Very very nice.Doug W.
On the contract, it showed that this location was open on the weekend. It wasn't, I called the number and someone answered. He seemed a little surprised when I was asking how to drop the truck off. He told me to lock up the truck and put the keys in the drop box.That option wasn't listed on the contract. I was supposed to have someone check the rental in. Also, if it was after hours, I was supposed to use the app. I went ahead and tried to use the app, but I couldn't get it to work. I locked the truck up and left the keys in the drop box and just called customer service. It was a weird to have to complete my transaction this way. Please make it clear what you should do if you run into a problem. Your customers will appreciate it.Emmett L.
Le client n'a pas laissé de commentaire.Jennifer Z.
Le client n'a pas laissé de commentaire.ALBERT L.
Not acceptable. Totally awful experience.GEORGE S.
This location should be removed from the Uhaul drop-off list. The place is old and run down with an old-looking repair shop next door. It is uninviting, and the place does not have a Uhaul sign anywhere, so you don't know the place when you get to the address.PHILLIP J.
I'm return truck at 5 pm in Saturday 01.29.22,same day when pick up, but Avto body Vender charge extra day 40$ pls check this information. ThanksOLEKSII R.
Did a fine job. No complaints. Filled truck before turning it in.Jeff P.
Location was sketchy. No place to park the truck. Staff closed out the order successfully but I wouldn't have agreed to this location if I'd seen it beforehand. Auto Body Vendor is not the band of the shop. It's like L&R auto.Andrew K.
Nothing enjoyed the experienceMATTHEW C.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.MARIA M.
Le client n'a pas laissé de commentaire.JASON R.
Le client n'a pas laissé de commentaire.Yaris M.
Le client n'a pas laissé de commentaire.SHANE K.
Unmarked location. Office smells of smoke. They didn't get my truck checked in for 2 days after I dropped it off. No place to comfortably park. Uhaul phone wait time is 30 to 45 minutes ridiculous.Russell G.
AC didn't work. Otherwise everything was great.JUSTIN B.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.CHARLES H.
Perfect customer service!Carmen M.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.Valentina Z.
See my previous comments.FRANK B.
Don't smoke in the office.JOSE C.
Service on pickup and drop off were perfect!!! Couldn't ask for a better experience.Nathaniel D.
Driver side back up light does not work. Lights in back of truck, well inside of the truck it's self don't work. Ants were all over the truck, big black ones. Truck was great though, as well as the service.Jessica T.
I selected online checkout, but that was not available and I had to go in and speak to the woman in the office. The truck was not ready and she didn't even know I had a reservation. I felt like I was bothering her. I paid online on your site, but had to give her my CC info anyway... not sure why I had to pay online then. The location is a rundown auto body shop and the woman was chain smoking in the office where we had to do the paperwork, it was a very unpleasant experience. Again, not sure why I couldn't just do the contactless pick up.Andres S.
This was not a good drop off set up. There is no address on the property and it felt like an old junk yard. I could not tell if I was leaving the truck at the place I was told to.ROBERT R.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.miguel O.
Everything went very smooth, the sales people were nice and helpful. Truck was clean and in excellent running oorder. I was very satisfied with the whole experience.Mark H.
When we got to out first drop off location the guy said he won't take the truck since he's already at maximum capacity. This made me have to call, tell my story and information to two people, wait on the line just to be sent to another location. Arrive at the other location and some guy is literally waiving us to go away. Eventually after sucking information out of more unwilling employees, we found the right person to return the keys to. Terrible area, sketchy people to deal with.Stefan V.
The office manager was great. The facility may have changed their name or definitely need U Haul signage in front.frank M.
Very nice and helpful folks!Chris S.
Le client n'a pas laissé de commentaire.Gary G.
Le client n'a pas laissé de commentaire.Ned C.
It was hard to find I don't know why I cannot turn the car the truck into the one on 41 which is just right down the road from where I'm at. Unable to get my 30 free storage because no one knew how I can do itCharles O.
Le client n'a pas laissé de commentaire.Andres G.
Le client n'a pas laissé de commentaire.George B.
Check engine light was on. Brakes were very squeaky. Inside of windshield was filthy. Was not inspected and didn't feel safe driving it. The safe move insurance is a waste of money. They told me it didn't cover anything but my personal property inside. Truck got stuck. Had to at to pay to have it towed out.Diana F.
Le client n'a pas laissé de commentaire.George B.
Excellent service à la clientèlejeffrey W.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Karin O.
Le client n'a pas laissé de commentaire.Penny S.
Le client n'a pas laissé de commentaire.ANGIE R.
Thid was a repair garage not a regular U-Haul location but they were pleasant and efficientAlejandro P.
Trailer hard to drop down on ball. Driver door hard to close completely. Have to slam door shut to close completely.Stephen P.
Le client n'a pas laissé de commentaire.Hanny H.
person that did the contract was very dumb / she told us to drop the truck wherever we wanted to /we arrived at our destination we had to drive long way to drop the truck equipment was very good the helper almost damaged the front of the car at the tirebeverly R.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Marco M.
The pick up property looked like a junk yard. The truck had roaches. We had to personally treat it ourselves before moving our belongings. The people at this location refused to return my calls. While signing the contract for rental I was begged not to fill out 'THIS REVIEW'. Very shady.Alice A.
I think price is always a good idea as low as possible, but to be honest my experience overall was very good.oswald J.
There were no visible U-Haul markings at all and even after calling twice for directions I still had difficulty dropping it off. Other than that it was ok-people we're friendly etc.Murray W.
Le client n'a pas laissé de commentaire.Nikki J.
Nothing, Secretary was Awesome! Ty tyDeborah M.
Owner and wife were very nice and assisted with hook-up which was greatly appreciated!Patricia A B.
Wouldn't change a thing. Met the owner of L&B Collision. He was courteous, efficient, and knowledgeable of the entire rental process. His assistant hooked up the trailor and we were on the road in no time. All equipment rented was clean, (trailor, dolly and moving blankets) were clean and in great condition. Great service!Karen F.
Le client n'a pas laissé de commentaire.Allen R.
Management was very consideratePhilip B.
Le client n'a pas laissé de commentaire.Brendan H.
i'm at the corner of Mcgregor and Gladiolus and there are two locations closer, one around the corner and one on San Carlos. Why did I have to travel almost all the way down town Ft Myers to pick up this trailer???Michael H.
Le client n'a pas laissé de commentaire.Igor R.
They did not check the returned unit into inventory for 12 days. I got chased down by Uhaul because you thought I kept the trailer, causing a few phone calls and over 30 minutes of call / wait time. Not good!MICHAEL B.
Le client n'a pas laissé de commentaire.Ben M.
Le client n'a pas laissé de commentaire.Raymond L.
Le client n'a pas laissé de commentaire.Donald R.
L&B Collision is the Best !! Beyond great customer service! Friendly, helpful, great location. Uhaul equipment in excellent condition. Highly recommend this location.
Well I asked for a 10 footer truck and I got there a little late I called to let them know I was a behind schedule but someone didn't relay the message or it got lost but they did take care of me with a fifteen foot truck for about the same price problem solvedWillie T.
Le client n'a pas laissé de commentaire.donna H.
First I need to say I went to 2 different locations listed on the web site and no one was there to help. The third place L B just sat there staring they didn't have us in computer. I had to call number to straighten it out. Don't know if us use U-Haul againDon H.
I left some items behind, but since they never inspected the unit, it went out with the next rental and I lost everything I left behind. Granted it was my fault for forgetting I left some items behind, but even a look in side before the next rental would have revealed my mistake. When I rented with a competitor, they did a walk through with me . If this had been done my mistake would have been found. I will never rent from U-Haul again and will make sure my friends on Facebook know if this happening. Like I said my mistake, but good management on your part should have caught it .michael N.
Le client n'a pas laissé de commentaire.Vernon K.
I had an great experienceKIZZIE S.
Le client n'a pas laissé de commentaire.KEITH S.