Customer Reviews for Auto Haus Sales & Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

Not easy to find.

Rating:

3.0

The guys were very nice to work with but the truck wasn’t cleaned. There were cigarette ashes in some of the compartments of the truck. There was no gas in the tank so I had to pay $63.05 to even get started which really should’ve only taken me $30. I paid for a dolly which they said a dolly wouldn’t be back until 6:30. They guys ended up finding one for me in the back. I was supposed to leave at 4:30 but didn’t get out of there until a little after 5 but not their fault, just a lag in connection. I was very surprised I had to have a regency to even rent-I rent from U-Haul every year. Maybe this was an independently owned one. Overall, the guys were very nice and professional. Just the truck wasn’t not great. It appears I was given a fuel adjustment along with a customer service refund so I appreciate that. Gave 3 stars because the guys were nice.

Rating:

3.0

I had a guaranteed 8:00am pick-up from this location as the original location closest to me did not have what I rented. I had everyone and everything ready to go at 8:00 a.m. only to find out this place did not open until 9:00 a.m. and I could not get my rental until that time because they did not leave a lock box with the key available to me. After contacting customer service they rescheduled me for 9:00 a.m. For some reason we had to do all my paperwork again for my reservation and this time the Move Safe charge was added after I declined it online for my reservation. Customer service was able to refund that charge after talking to several Representatives and getting a management approval.

Rating:

2.0

The individuals at this location were not well organized

Rating:

5.0

Easy check in, BUT, the trucks left tail light didn’t work.

Rating:

5.0

Excellent customer service

Rating:

1.0

The people didn't seem to know much about the trucks or extras.