Customer Reviews for Autobahn Rental and Packing
(Concessionnaire U-Haul dans le voisinage)

191 évaluations

1200 W Dickinson Blvd   Fort Stockton, TX 79735

(432) 360-4153

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(432) 360-4153

1200 W Dickinson Blvd
Fort Stockton, TX 79735

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

Dropped off tow Dolly with assisted unhooking and departure.

JACKIE L. 
Évaluation :
2

There was no one there to help us tp aske questions about anything

TAMMIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora N. 
Évaluation :
2

The staff here were not very helpful, had to unload the trailer ourselves without any direction, and did not receive any receipt until we kept calling afterwards to ensure we would not be charged for extra days.

Allison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe G. 
Évaluation :
5

Nice thank you!!!

Avis E. 
Évaluation :
5

Excellent service!

CELIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CODY ADDISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice H. 
Évaluation :
5

Great service, owner helped me out as I arrived after hours.

Gregory B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando R. 
Évaluation :
5

Friendly staff and great customer service!

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samantha L. 
Évaluation :
5

The man who I spoke with on the phone was a great guy helped me out and made everything easy and fast. No complaints keep doing what you're doing

Miguel M. 
Évaluation :
5

We were happy.

RAMONA V S. 
Évaluation :
5

These guys were incredibly accommodating when the U-Haul phone rep was as useless as they come. Autobahn Rental stepped up and took charge! Very friendly and kind staff took care of me on a Sunday when they are normally closed exceptional Customer service

KEVIN H. 
Évaluation :
5

He u loaded our trailer for us. Super nice, quick, and friendly. Will be doing business with him again.

Scott L. 
Évaluation :
5

Great help! I came by on a Sunday when this location was closed. I needed to drop off a vehicle transport since it was not needed. An employee who was off of work was driving by and stopped to see if I need any help. He took came of the trailer drop off, even on his day off. Merci!

BRADLEY R. 
Évaluation :
5

Mr. Granado was prompt and courteous, including checking hitch and lights.

paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricruz Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna G. 
Évaluation :
5

Fast and helpful service, easy drop off! Doing a great job!

MARCUS B. 
Évaluation :
1

Get an other place, women said I could not turn truck in on Sat, I would have to wait till Monday

SANTOS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinod G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy H. 
Évaluation :
1

Reserved a 26' uhaul 6 weeks in advance. Two days before pick up date we were called with a change to pick up time from 8am to noon in the adjoining city. Not a big deal but as we were in our way to pick up the truck we were called and told that the truck wasn't there and we would have to drive 120 miles away to pick one up but had to be there by 2pm so there wasn't much time. We had to be out of our home by 8am the next morning so it was not very convenient. When we picked up the truck and drove away the we realized that the a/c was not working. This made for a very long and hot 600 mile trip the next day. Overall it was a very poor experience. The employees did not care about the inconvenience because they had in their words 5 other customers ready to pick up the truck if we declined.

Warren J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared C. 
Évaluation :
1

The location they sent me was in the middle of a neighborhood. No U-Haul return anywhere. The other one not a soul in site. The other one too both were closed in the middle of the day. 10:30am then I TRIED to do a return online but of course after setting it up it said my email wasn't correct!!! Then someone showed up but he wasn't the rental return guy but said where to leave it and he would let him know so I took pictures to WHERE we left the uhaul and hope it is marked RETURNED! I will try to CONFIRM with them tomorrow!

LEAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DELBERT D. 
Évaluation :
1

I returned trailer on 6/1/20 at 9:15 am. Owner was not there. Older gentleman took my information. Asked me to park trailer a block over in another location. There were 3 trailers there. Said the owner would enter the return when he got there and I will receive an email. Never received an email. I called uhaul it was not checked back in. I drove 30 miles to town to enter the return. At the end of the process it asked how I wanted to pay the late fee. I returned the trailer a day early. I do not owe anything. I will not trust anyone at this location again.

Alice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan R. 
Évaluation :
4

On the way to El Paso we had a blow out and road side service had to come out and assist us . Tonys Service from Sierra Blanca came to change out the tires and did a spectacular job. Thank Gos nothing happened to us. We were extended time on the return due to the time on the side of the road.

leticia R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tommie P. 
Évaluation :
3

Went to return trailer. They were closed. Had to call uhaul for directions on how to do a return . After I tried to online and I couldn't be found. Took me over 30 minutes to get the return done.

Alice H. 
Évaluation :
5

Easy to drop off

Jeanette O. 
Évaluation :
1

Staff needs to be a little friendlier, and polite. We called that location several times and they won't answer. Had to call Abilene office to contact this location. Mirrors on truck should be more adjustable to the person's needs.

Alicia G. 
Évaluation :
3

Just not very happy all in all parking is very hard on this place

Letecia R. 
Évaluation :
5

The owner went way out of his way to help me. Our car was broken and we needed a trailer after hours and on a weekend we were able to rent a trailer. He did not have to do this and easily could have told us come back on Monday. This level of service exceeded our expectations. I am offering a sincere thank you.

Jeffrey K. 
Évaluation :
3

Friendly and knowledgeable staff. However, the U-Haul process had gone mostly paper-free which I didn't care for.

Amy C. 
Évaluation :
5

Very helpful and nice gentlemen would definitely use them again

Schona M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

The best customer service, very helpfull and kind!! 100 % recommended??

mercedes R. 
Évaluation :
1

No personnel present during weekday business hours (10:20am). I parked trailer in their trailer lot by similar sized trailers, placed my contract in the after hours check+in box, explained later via phone that the trailer needed to be checked in. Several calls to location & U-Haul resulted in my having to drive 130 mile trip to check in trailer myself using the U-Haul App. Expensive & exhausting experience.

Marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul W. 
Évaluation :
5

Everything went smooth! Will use U-Haul again!!!

Alicia N. 
Évaluation :
4

Two guys unhooked the trailer. Great help

Edmund R. 
Évaluation :
5

It would be great if the truck had cruise control!!!

Tangeria F. 
Évaluation :
4

The person at this location has great customer service, very helpful. I would recommend this location to family and friends.

Larry J. 
Évaluation :
3

Not the locations fault but I reserved a larger U-Haul and they could not provide me with the right equipment. The only issue was the location said they were open from 10-2 on Saturday's but wanted me to pick up equipment at 10 so they could close early.

Angie S. 
Évaluation :
1

Had to call 800 number, load up the trailer, as the store was closed due to medical recovery. No call on scheduled pickup. The lady at the 1-800 # was excellent and got us through the process, keep her, she is a real asset to your company.

allen C. 
Évaluation :
5

Isiah was amazing! He went above and beyond to help me with the truck and auto trailer.

mariah B. 
Évaluation :
5

Again, another fantastic man. I do apologise for not remembering his name but he was able to get me in and out very quickly but also maintained a positive attitude and a good repore with me. I could not have asked to return the trailer to. Great guy, fantastic attitude and a great hand shake. Thank you for being a great person. That goes for both men that helped me with this trailer.

RICK D. 
Évaluation :
2

This uhaul facility was weird. We showed up early to pick up the truck and the place was closed at 3:30 on a Friday. There was a note on the door to call for uhaul help but before we could get the number this "cleaning guy" opened the door and told us that they were closed, then he took the number off the door. We were able to use the online pick up and were able to retrieve the truck. Thank you online pick up!

Heidi R. 
Évaluation :
4

I never saw anyone associated with the U-Haul. I dropped off the truck and tow dolly off and an employee of the tire store wrote my information on the back of an envelope to give to the U-Haul manager when he arrived. Everything got processed properly.

Walter W. 
Évaluation :
5

Rien

Linda H. 
Évaluation :
4

When my husband first went to the one in Odessa to schedule a truck the woman gave him a hard time and told him he could not rent at this time. So I went in and a young man helped me and found a truck in Fort Stockton. I was not happy with how the woman handled the situation with my husband. She was not helpful at all and didn't care about the situation we were in.

KELLI F. 
Évaluation :
5

Everything went very smooth.

DANA H. 
Évaluation :
5

Nothing, everything was great.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

Everything was good

TONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heidi R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Really nice and friendly

ROBERT W. B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

heather C. 
Évaluation :
5

Very friendly and helpful. Got things ready quickly.

karen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alonso U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angelica M. 
Évaluation :
4

More punctual on employees part. Explain where lights and wiper nobs we're located.

rose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jaime G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn E. 
Non les évaluations ont été soumises pour cet établissement.

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