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I was not made aware of the $20 after hour fee. I was told that I had ten hrs and the truck had to be returned before 7 P.M. I returned it a little before 6:30 P.M. (CST) deliberately trying to avoid any extra fees. I even went under my milage for the same reason.
I had an appointment confirmed for 7:30 and was texted at the last minute to go to a different location at 7:30. That location did not even open until 9:00.
I was very satisfied overall
I got charged an extra $22 for dropping equipment off at the wrong location after being told I could drop it off at any location. This needs work.
Have the equipment of what I ordered/reserved. No appliance dolly. I live in an upstairs apartment and they gave me a furniture dolly instead. How is a furniture dolly going to go down the stairs successfully?
The lady who helped us was very rude.
Very nice people to work with. Always helpful
very helpful will use again
Nothing. It was perfect.
There were cigarette butts and garbage in the truck. the staff had no idea what they were doing they had to keep calling someone to tell them how to do it. it took me over an hour to get the equipment I needed
Check your information correctly so your customers aren't overcharged like I was.
Location for the pick up was changed at 7:44 am on the date of reservation and the business at 219 Fortner was closed even though sign said 9-9. Called Uhaul and was sent to 985 Woodland Dr. This business was also closed and sign said 8-5. We were now past our guaranteed pick up time. Uhaul contacted the owner who arrived a few minutes later. We did not leave until 10:30 AM and have to have the truck returned at 10 AM the following day. We were originally reserved for a 9:30 am pickup. The on time and ready guarantee or $50 back was not honored by the authorized dealer, he said we would have to contact Uhaul to receive that. The bay of the truck was not swept out and had leaves and small debris in them.
It took almost two hours to rent a trailer. Has never taken that long when I have rented from a exclusive u haul store. The lady I dealt with was very nice however I was late getting where I needed to be because of it.
10 minutes in and out didn't even have to get out of the truck
It was pouring rain when we were returning the truck, and the operator of this location was very kind and helpful in getting me checked back in!
After spending the time at home to do the express check in online and it showed completed and said would save me time at pickup I still had to wait while agent manually entered all of the information that I had entered before printing a rental contract. Feel I wasted my time at home.
The place I picked it up didn't hook it up right which is very dangerous. I had a blow out on one of the tires and it took almost 4 hours to get someone there to fix it. It wasn't a good experience.
This location is excellent but the U-Haul 24/7 pickup/dropoff process and app are time consuming and frustrating. Information is hard to come by. Even the 'chat with agent' was useless - they told me to ask the office. It was closed.
They overcharged me and the equipment wasnt even clean. Super unprofessional.
This was not my preferred location the location I preferred ws closer to my destination. U Haul cost me an extra mileage and cost more fuel to pick up a truck.
Make available moving equipment s like dolly, blanket avail as bless for rent by customer s that need them. Customers should be able to drop off at any location without extra charge
