Customer Reviews for Autoworx
(Concessionnaire U-Haul dans le voisinage)

1 497 évaluations

3640 Kennebec Dr   Eagan, MN 55122

(612) 284-9330

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/31/2022: Fermé
  • 6/10/2022 - 6/13/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(612) 284-9330

3640 Kennebec Dr
Eagan, MN 55122

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/31/2022: Fermé
  • 6/10/2022 - 6/13/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F. 
Évaluation :
5

Had a good experience

Barb A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn L. 
Évaluation :
4

Manager was super helpful. He stayed beyond 5 pm up on request and ensured my trailer is returned. He personally moved the trailer by hand. The rest of the process was handled easily, just needed a reminder phone call ;). I would rent again.

Arvind N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
2

I was having trouble using online pickup for truck..ended up waiting until location opened and went in and asked employee for help, not only was employee rude and dismissive he basically told me to go finish up the online check out so he could help next person.

Kerri S. 
Évaluation :
2

Don't allow reservations to be made online for pickup times that do not align with the pickup location. Wasted 2 hours of mine and other peoples time because I was allowed to book a 7am pickup and the location required an in person transaction to pickup but didnt open until 9am. Also, wasted another 40 minutes at pickup because the employee wasn't properly trained on checking in a reservation. In all, Uhaul wasted nearly 3 hours of time that I needed in order to complete my move. I most likely will be using an alternate party for the next phase of my move.

Eric S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randall N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
2

Had to drive to another location in Burnsville 3 times. Took me 4 hours to pick up. Was told I could just drop it of but never given instructions. Very much needed. Overall very

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T. 
Évaluation :
3

No personnel available for assistance. Zero communication when switching/changing pick up locations, especially after customers submit an order for a specific pick up location. Getting to Eagan was a complete hassle and finding the actual location even more so.

Kristan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE D. 
Évaluation :
5

Difficulty using the after hours checking.

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
1

What a joke this. I was to pick up in maplewood mn. text me 8;30 am day of moving saying I had to pick up and drop off in Eagen mn. 30 miles away. Tryed everything to get them to find a closer one for me. Nope.... That wasnt fair with the cost of gas at almost 4 dollars a gallon and we had to go 30MILES away.You need to do better. Then the guy told me the truck had to be returned the next day by noon. I returned it the same day so why was I charged 20 dollars for returning after hours?????

grace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
4

Have more accerries available.

wesley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
2

The truck was not mechanically sounds. I could hear load knocking noises coming from the front end of the trucks while maneuvering. The truck had very poor gas mileage despite my very slow and conservative driving,I literally got 5 MPG. The truck had issues to accelerate on the highway, the max it could reach "empty" was 60 mph, "full", it was about 45 mph. The truck would swerve left and right on the highway as if something was loose in the steering system. I have never had such issues with uhaul which is why I'm kind of surprised and pissed.

ZEGBI G. 
Évaluation :
5

the app was not working properly. I rented originally via the web site at a different location, uhaul then called to change the pick up location . part of the app told me to go to the old location for pick up and part of the app told me to go to the new location. same thing happened on return and thus I went to the old location to return and when I tried to check in it, it told me to go where I picked it up. this is a bug that cost me two hours and lots of frustration.

Michael H. 
Évaluation :
5

The passenger window was slightly open and I found a little rain on the passenger seat. Consider double checking that each window is fully shut while examining truck.

Daniel U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Istam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
5

Lower rates

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi L. 
Évaluation :
5

The self check-in (android) app nearly lost me on the upload photo step. The need to press the camera button a second time to cause the upload was NOT intuitive to me. But I am kinda old.

Dave S. 
Évaluation :
2

trying to pick up the truck with phone only is major brain damage. Some of us are not good with the tech and if i didn't get help from one of my guys it would have never worked. We had to wait until 9 am to get help from your staff. Why do you open up so late?

Gerald T. 
Évaluation :
2

People often move on weekends but this place doesn't staff on weekends. I ha tonuse the Uhaul app which failed constantly. When returning the van, the app didn't work amd I had to use uhaul.com. I had to keep flipping between my browser and camera because some ohoto kept being requested. 1) fix the uhaul app or don't offer an app at all. 2) explain the steps for pickup ahead of time and maybe advise to show up 20 minutes earlier than the rental timeframe. 3) give a list of photos needed for upload to the uhaul online portal for returning the truck.

Micah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

clarify need to have the towing vehicle pre-approved. An email stated i needed an inspection of towing vehicle that created a separate trip to location. The staff there were puzzled.

charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
4

Gas level was barely half full, there was trash inside and outside of the truck and dropping off the truck was not efficient.

Amber J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

The cab and cargo area floor were very dirty from the snow and dirt but the staff was very friendly.

Landon M. 
Évaluation :
5

Staff is nice and friendly, useful tips.

Chuying W. 
Évaluation :
5

Fix the app

Ed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory H. 
Évaluation :
5

Very nice and helpful man

KRISTINE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tasharoh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
4

The app to self-check in was very glitchy.

Stephanie S. 
Évaluation :
5

Tell them not to drop the keys in the rental return box until after they've done the return.

Rhett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA R. 
Évaluation :
5

The gentleman at autoworx was super nice. The equipt.ent was clean and ready to go.

Dylan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie P. 
Évaluation :
4

The parking spots where a little tight but other than that it was perfect.

Dylan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Great customer service!

Aaron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Easy peasy. She even warmed the truck up for me.

Tracy M. 
Évaluation :
5

the actual rental location is very clean. Seriously I'm not used to a U-Haul location being this cleanly. the guy at the front desk was knowledgeable and helpful. The truck was standard, nothing special. I will note that the seal on the hand truck broke loose and it slid around. I was not charged for it, however, so I'm not complaining. These guys have good service.

Tyler E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Nothing Everything was great

James R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey K. 
Évaluation :
3

Truck parking was all full so I had to park it by the front door. It was after-hours so I hope that I made the right choice.

Alison J. 
Évaluation :
3

The uhaul was filthy when I picked it up. And I didn't even notice it was dirty until I slid my mattresses across the dirt when I started moving. I put $20 worth of gas in and still got charged another $20 because it was a little under where it was when I picked the truck up. That was the last of the money I had and I couldn't fill the tank up anymore. I got charged $150 for this rental, and that's the most I've ever paid for a uhaul. Not happy that I had to pay so much this time around, for a disgustingly filthy truck that ruined my mattresses. Someone obviously didn't even check this truck in before I took it. I'm sure the mileage and the gas gauge were off as well. But I ended up paying for all of that in the end.

Reanna E. 
Évaluation :
3

The front door was locked when I arrived. I had to stand outside in the cold and call for them to let me in.

SAMUEL E. 
Évaluation :
5

Aaron went above and beyond. The truck was warm and brushed off after a snowstorm the night before. He was just amazing. If we need uhaul again it will definitely be from this location. Thanks again Aaron we really appreciate you!!!

SHANNELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
5

I hope they fill out the tank all the way out. The rest everything is the best 

Berhanu A. 
Évaluation :
5

truck was pretty messed up but location was good. Good help, good selection, friendly and attentive

chris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Easy to rent, pick up and drop off! Great rates!

PEDRO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN J. 
Évaluation :
1

I spent the whole morning chasing the truck around as it was promised to me at a certain location. After several phone calls to locate the vehicle and four stops later, not to mention an incredibly rude person who answered the phone, I was told they couldn't help me out. I will not rent from UHaul again or recommend it to anyone I know. Worst service I've received in a very long time.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE D. 
Évaluation :
1

Truck was not in good working condition

JULIE Y. 
Évaluation :
5

Great overall service

MARIO L. 
Évaluation :
5

The trailer I rented for this weekend had to be re-scheduled several times because the previous renters didn't return on time. Fortunately, U-Haul told us about this in advance of our arrival. But each time, with the help of U-Haul's customer service rep. I had to find another trailer within a reasonable distance from our home in Prescott, WI. But for her professional, pleasant, caring, thorough and calm help, I might have rated my experience with U-Haul a "1". But her help made a "5" rating a no-brainer. Though she remembered my name and situation between calls, I never learned hers. I wish I had because I'd hire her in an instant if I ever have the chance. Watch out, U-Haul! If you don't treat her well, I'll ask her to join my business. So there!

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNDAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdihakin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
3

My experience was very good at this location , although I had thought that sense I had returned the trailer in a day early (like a Day) I would get something off my bill but this did not happen.... thank you Don Haugsby Contract no . 86845422

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY E. 
Évaluation :
5

When checking out it didn't give the code to get the keys back in the lock box but we figured it out. That would have been helpful for a quicker checkout.

Melissa F. 
Évaluation :
5

Good experience through and through......

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

Customer service was very rude. Talking over customers while they're speaking

LARRY J. 
Évaluation :
3

Was told that vehicle gas tank was “full” but discovered after driving 3 miles that it was not….. I took a picture of the fuel tank display. Was told afterwards that I should've looked at the “link” sent to me to verify. Felt like a little “set up”. Was told no adjustment or refund could be made. Buyer beware….

MARYJO K. 
Non les évaluations ont été soumises pour cet établissement.

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