The lady at the counter on Saturday 11/8 at 1130am was very cold and not customer friendly at all. The equipment was fine but she needs to work on her people skills. That goes a long way with people.
RENEE C
Customer Reviews for Avid Storage Atascocita
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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89 cents per mile is ridiculous, This experience was eye opening. Never again .
GREGORY SCheck tires between rentals. Please provide moving blanket rentals.
STUART MEasy and smooth checkout!!!
APRIL TThanks for helping
JOSE Cnothing
LEONARD CI rented a uhaul for 5/24 and selected an appliance dolly that was not there at the time of pick up which was unfortunate because I had appliances to move. Also a huge inconvenience to search for one in the moment of actually moving. Upon check out, I left my car charger plug in the lighter socket which can be seen in the photo taken of the cab at the time of returning the vehicle. It was a holiday weekend and when I called on the next business day to retrieve it I was told it was being retrieved from the vehicle. When I arrived I was told it was not there nor was it found. (again, you can see it in the photo I took when returning the vehicle) I even stated that at the time I was there. The gentleman that was there at pick up 5/24/25 and at time of getting the charger plug 5/27/25, was very uninterested and displayed no customer concern at all regarding both issues. I have used this location several times and always experienced friendly and thorough customer service. This is the first time that I was NOT pleased w the service and unfortunately I prefer to deal with people of integrity. May be small to you but goes a long way with the customer. I will probably try another location next time.
SHARI LI am being charged twice that is my only complaint
SHEMIKA JGreat service.
BILLY KThey are trying to charge me an extra 230 on top of the 116 I already paid because they did not fill the gas up !
Kaitlyn DNothing at all! My experience with this location was absolutely amazing and easy. I would not change anything!
JUNIUS SEverything was great. Really good , friendly and professional service over there!
REGINALD DVehicle has No Brakes. Had to drive extra slow. Vehicle struggled with a light load to haul. Vehicle was issued to me with Zero Fuel. Vehicle couldn't charge a phone. Worst UHaul experience ever. I will never rent from this place again.
CHANCELLOR PThe latch for the cargo door was extremely difficult to close and would take multiple tried to successfully close the latch. Need either lube or replacement of latch.
SYED RCatherine was very helpful and made our transaction easy. Top guys movers were very fast and they exceeded my expectations.
TIMMETRIA TThey were very candid, helpful and accommodating. Great location to utilize and recommend.
BOBBY PI was charged $130 for about 5hours of service and only went about 40 miles
TITANNA WIn and out..no hassles simple an quick.
JAMAL BI put down 139 dollars and placed the vehicle back and full tank back and receive nothing
DANNY DThe lady at desk so nice
Dominique JWalked into the store to return vehicle keys and lady at the desk was rude from the moment I walked in. It is not my fault she doesn't like her job maybe she's underpaid but it wasn't like I was asking for any services for free. She had her earbuds in the whole time very unprofessional. Would not recommend this location as they obviously do not like treating customers with respect.
Estevan GTruck was old and seat torn up and the dolly was about the same. The pickup location was great and the person I dealt with helpful & friendly. Truck was fine for short in town use wouldn't take it on a road trip.
ANTHONY TWe arrived at 8:59, the door was open and we were told we had to leave until she opened! Very rude and we put gas back in the truck , only kept 51/2 hrs and was charged nearly 90 The truck was good.
JOHN NThe ignition is jacked up. The key insertion needs major work on it. The return process is complicated. What if customer doesn't have a cell?Please keep return process simple, if possible.
SAMUEL AThere was a police officer next to the parking he followed me and he claimed the vehicle was stolen I was so shocked
Opiyo AHave more rental trucks
JOSEPH LGreat customer service by Catherine!
Frances OS.O.
Latoria MService was great!
Mary RExcellent service 👏🏻👏🏻👏🏻👏🏻
Militza RLocation was very convenient and easy to access. The truck was clean and ready to go when I arrived. Check-in process was quick and easy. Return after hours was also very easy. Would recommend this location.
Marc BThe lady that helped me with my rental was rude then later accused me of stealing the cargo van.. I was so confused because I thought the the offer of renting extending my rental was possible.. however, I was told that the rental will be reported as a theft- this was because I didn't get the opportunity to contact her and time due to my busy schedule at work. Nevertheless, I never perceived as the company perceived me as a thief or threat. I felt extremely targeted and traumatized..
Shontay SI think the post pics was a bit much, because when you are renting a vehicle, they don't go into that extreme before you rent. However I guess it's up to the consumer to get pics prior to renting.
Brent RCustomer service was amazing, I did not catch the name of the lady who took care of me but she was incredibly helpful and knowledgeable.
Mario GThe staff was very helpful. Everyone should get raise
Erica BEverything was fine.
Norman DNot a thing the service was on point!
Mary RUpdate your vehicles
Ronnie BUpdate website paid ahead of time , didn’t have any equipment available even tho I reserved it a week before pick up date , charged me in advance and tried to charge me again after return .
Miguel RUhaul representative at the storage facility she was awesome, the very best customer service received.
Angel MAmazing customer service...
CHRIS SS.O.
Amy Ccustomer service could use improvment, I wouldn’t recommend this location
Liz GThe agents were very respectful and helpful. I never have a problem when I go to the counter to check out or check in a truck. The only concern that needs to be addressed is the app for return of the truck or equipment when the office is closed. The app and the process is cumbersome and difficult to access from time to time. The process requires me to be at the location when trying to return the equipment. This makes sense, however, I've noticed that as long as I'm at the location, for some reason It is difficult to access the site. The site seems to be more accessible when I'm away from the location??
STEVE HThe vehicle was in reasonable condition. I picked up during business hours and used mobile app ,pickup which was a smooth process. The staff member at the desk was courteous and took note of any issues I had with the rental
Zakir AGreat customer service and a friendly experience.
Kimberly HKatherine has great customer service she won't be up and Beyond to help me with the right size U-Haul for my purposes. Some crazy lady came in screaming at her as she was helping me. She was very professional and explain to the lady that she has to help the customer that's in front of her. You guys should be happy to have her in your employee she does a fantastic job
Shanta WThe only problem was that the inside smelled like a zoo
Angela DOverall, my experience was great using UHaul. My only suggestion would be to offer newer model moving vehicles.
Jonathan CThe truck I rented needed a front alignment.
Demander CIt would have been nice to have furniture dollies. The one time I really needed a couple and they don't even offer them. Very disappointed
Cary A