Customer Reviews for Aww Auto Rental LLC
(Concessionnaire U-Haul dans le voisinage)

572 évaluations

1871 S Western Ave   Marion, IN 46953

(765) 664-1419

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(765) 664-1419

1871 S Western Ave
Marion, IN 46953

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

The people were great, helpful, and friendly.

SYDNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLY W. 
Évaluation :
5

They had our information immediately, checked us in without any difficulty and were very nice

LOUIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Jeff was helpful and down to earth. He was helpful and accomodating.

JEREMY W. 
Évaluation :
5

Very friendly helpful and informative staff. Couldn't ask for more!

BRANDON N. 
Évaluation :
4

The service was great and the people were very nice. Thanks for helping us. I would recommend this place anytime.

annette T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Made my move easier. The trailer pulled real nice.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO ELLEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL F. 
Évaluation :
5

would have been more convenient to do paperwork day ahead with timed for the Sat morning pick up, but that is my only "complaint". Staff are always friendly and helpful. A great agency! Thank you.

BETH C. 
Évaluation :
5

The location that we picked the truck up from (Aww Auto Rental) could not have been more helpful. The owners were very nice and helped us when U-Haul told us our reservation didn't mean anything (will get into that in a second). They helped us with finding a new truck. Now onto U-Haul, and their costumer service and experience. Was absolutely horrible. We were told we would receive a call two to one day before our reservation date. We never received this call and actually tried calling U-Haul ourselves but we're put on hold the whole time. We weren't able to find where to go to pick up our truck other than where we made the reservation (U-Haul). They didn't have a truck there and called U-Haul for us. He was then put on hold for 20min and then hung up on… then he called again and was put on hold for another 30min until we finally were bounced around to someone within your company that could tell us where we could get our truck. Whoever the person on the phone was needs training in costumer service or to find a new career choice. He had told us that despite our reservation made a month in advance, that you all had no new trucks until that Sunday (two days after our reservation date) and that there was nothing they could do to help us. We had family members that were driving out of state to help us and a land lord expecting us to be out of our apartment by the day of our reservation and we were stuck. I asked what the point of a reservation was, why we never received a call earlier about no trucks in the area, and if they could do anything for us. The response I received was rude and full of excuses. We were told that they were just soooo busy to do their job basically and that they couldn't make that many phone calls to reach us and tell us. No “I apologize we should have called and there is no reason we couldn't”, but instead basically a “I forgot to do my job and we felt too busy to care”. I was obviously upset by this response and he continued to argue me on the matter as though U-Haul was not at fault. The worst experience I have had with anyone in costumer service. Sometimes a simple “I apologize we messed up” is all that is necessary… not fighting the costumer and coming up with excuses. Suffice to say, U-Haul made no effort to find us a truck in the area and just told us we were on our own. Again, the worst experience we have had to date with a moving company. I want to clarify, the Aww Auto Rental in Marion Indiana was the ones that helped us and was able to get us another truck. They were the ones that called asking about another truck in the area and even told us to go to a possible competitor as they knew our situation and that we needed a truck. They found us a bigger truck than we had reserved and gave us the same price as the previous one. They were nothing but helpful and made it possible for us to move. In regards to U-Haul, I think they should really take a look at how they treat their costumers, and with that who they hire to handle the phones. Definitely need a ton more training for their job.

Colton D. 
Évaluation :
5

Would recommend tire pressures be checked prior to rental.

Dale D. 
Évaluation :
5

The staff was very professional and helpful.

Jodie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

The staff was super friendly, and I plan to use them again when we move in a month.

Matthew J. 
Évaluation :
3

Explain in more detail the drop off process we were told just to lock the truck and drop the key but when returning it were asked to take multiple pictures that we couldn't take.

Anthony K. 
Évaluation :
3

Your billing on this unit sucks, I returned on the date promised but was 4 hrs late according to you on my contract and was charged extra, will not rent from you again!

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN E. 
Évaluation :
5

Good friendly service! The staff is willing to bind over backwards to help!

DEBORAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl H. 
Évaluation :
5

I especially appreciate the gentleman that took the time to help me change out the correct ball hitch on my vehicle. This assistance was above and beyond and is exactly why I will be doing business with them in the future. Thank you, bless you and please stay safe! Scott.

scott J. 
Évaluation :
4

We reserved the truck over a month in advance but two days before we were to pick it up we were called and told it would not be available at the location we reserved it at. We then had to drive 30 miles away to pick it up. When we arrived it was not yet available. We had to wait 30 minutes for the truck to arrive from the previous renters and the owner did not have time to clean it before releasing it to us. The owner was very kind and was not informed that we would be picking the truck up.

Dale L. 
Évaluation :
5

Very pleasant. Very helpful.

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHYRON A. 
Évaluation :
5

Easy access, friendly staff. It worked out great!

CHRISTOPHER O. 
Évaluation :
5

Totally satisfied with the service

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Location has changed names and was not updated on the contract or website.

KLAS GUSTAF H. 
Évaluation :
5

I didn't get my receipt in my email..

LORI S. 
Évaluation :
3

Office was closed...

JAMES K. 
Évaluation :
5

S.O.

KEVIN T. 
Évaluation :
5

Everything went smoothly, your Guy did great. Will use you again whenever we have the need. Thanks for making your rentals affordable.

JERRY B. 
Évaluation :
5

Great service!

Kent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERON C. 
Évaluation :
5

Nothing. It was very good

Wesley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL S. 
Évaluation :
4

Didnt get mu deposit back because the said i paid with a card

Amber H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taralee B. 
Évaluation :
5

The place i dropped it off at said i wasnt getting my deposit back because i paid with a debit/credit card

AMBER H. 
Évaluation :
5

Nothing everything was just fine

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madalynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hardee M. 
Évaluation :
5

I think the only thing was filling up the gas gauge beyond full. Even though the gas gauge pointer was on full there was still a lot tank space to fill up on gas. So I filled up quite a bit more 7gallons to make sure after going only about 8 miles. I'm sure I didn't have to but just wanted to be safe. Overall very good and considerate people.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Dropped off after hours and stepped through the drop off process online. Worked well.

DANIEL S. 
Évaluation :
5

Do you woman at the counter was very nice and helpful I will return when I needed a trailer or something else

EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDITH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVI M. 
Évaluation :
5

I was not told in advance there was going to be a 100 $deposit. Not happy about it.

JERRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

truck was great, the car hauler was too small and created tremendous problems for the entire trip. NOT the fault of the vendor.

Neil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E. 
Évaluation :
4

The truck i was given had a headlight out and was dirty in the back still. I didnt feel comfortable driving with one headlight.

TARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Doesn't get any better than this! THANKS!

RODNEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek G. 
Évaluation :
4

I didn't know that there wasn't a ramp with this truck. That was half the reason I rented it because we had a lot of heavy furniture.

AMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE R. 
Évaluation :
3

I ended up with a truck larger than what I needed. The website was not easy to navigate, and having to log back in a couple of times to make changes was especially frustrating. Next time I will probably call and reserve a truck that way.

MEGAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA H. 
Évaluation :
5

Professional, Friendly, and Efficient.

Roberta D. 
Évaluation :
4

It was clean except for the windshield. Could improve there. otherwise excellent to do biz with.

Dave D. 
Évaluation :
5

They could not do enough to help me. Very friendly and personable.

David R. 
Évaluation :
1

I returned unit a day early , so called them beginning of following week to see if get a refund, they said yes . So couple days drove there to pick up return money. Then now out of nowhere guy says no , guess not ..... I thought 2 days for trailer was going to be around 80 $or so , but he made me pay over 120 $and returned it day early... bullcrap. Never rent from uhaul again, we spend thousands in years with you... done

TODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

While the overall condition of the truck was well-maintained, the storage area wasn't swept and cleaned.

Jason S. 
Non les évaluations ont été soumises pour cet établissement.

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