Évaluations des clients B I Rental Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de B I Rental Inc

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Caren M. le

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Please make my pick up place at BIrental

Antonio C. le

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This location always has helpful staff and clean and newer equipment. Great place to get a UHAUL.

Gregory B. le

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A more streamlined check in process would help. The computer system was not working well and the technology seemed outdated. GJB

William R. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Outstanding experience- no issues whatsoever! Thank you

Chad S. le

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Great people!

art C. le

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Le client n'a pas laissé de commentaire.

EDWARD P. le

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People were very friendly and helpful

Wayne K. le

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Nothing really. The truck was ready to go when I arrived. I received instruction on how to open, close & secure the overhead door & use of the ramp. I did purchase the Safemove Plus insurance which covers everything. I didn’t need it but gave me peace of mind. I would rent U-Haul from this location again.

Michael K. le

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Estimated cost very close to actual cost. If I need to rent again I would rent U-Haul at this location. Only complaint was that the cab smelled like a previous customer had smoked but I am very sensitive to that.

AREVIK H. le

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Very friendly and efficient. Will definitely use again and recommend to friends.

Joseph R. le

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We're dropped off truck on a Sunday place closed. Plenty of spots to park truck. No issues.

Richard J. le

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Le client n'a pas laissé de commentaire.

Mary Ann E. le

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All the services were great: The clerks who registered and answered all my questions Those who made contact with me to let me know when the vehicle was ready at the site and the gentleman who checked me out. I would rent again.

ROBERT L. le

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All good

James C. le

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Nothing

Lawrence C. le

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Ran like clockwork. No unexpected surprises.

Steve P. le

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Le client n'a pas laissé de commentaire.

Kenneth E. le

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Nothing, the staff was extremely helpful and efficient.

Drew S. le

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I called as many as 18 locations, looked at another 20 online and nobody had a one way ,15' or 17' truck, which ever rental.I checked a 50 mile radius , everyone was taken. Then a uhaul employee had a slip of the tongue. I started calling and send return to same location, look at that everyone had a truck to rent me. Your company caused undo stress during a very difficult time, not to mention more money, because I have to go back and pick up another load. After making my wife and I beg, uhaul offered a 6 × 12 cargo trailer. Not big enough for everything, but what could I do. On top of this grief, i had to rent a truck to haul it, another expense, from a car rental shop. I drove my Sonata, cause I was planning on Renting a TRUCK!! I'm still considering suing, for extra expenses, mental distress and discrimination. I can prove uhaul is the worst of the worst. Penski is much more expensive, but if your moving out of Illinois to another state, save yourself the grief and rent from Penski. I'm also sharing my story on Facebook and contacting the media. Lawyer first though. Uhaul reps, you have all the info on this page to fiqure out who I am. See you in court! This post is NOT about B I Rental in Homer Glen, it's about the uhaul company's unwritten policy & procedures to discriminate, period!

RENTAO C. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Our original pick up was scheduled to be at Teds Custom Installation at 1 pm on August 24. When we arrived there was no vehicle, there was no notification of any issue with our pick up until 1:30 pm. We waiting in the parking lot for 30 minutes trying to resolve this issue with customer service until FINALLY customer service called us (as well as an email 35 minutes after our pick up time) to let us know that our pick up location had changed. The new location was fine, but they said we were luck to get this vehicle because there was a cancellation. We were 1.5 hours late for our event due to this situation not to mention several miles and several minutes out of our way, which in turn COST us more. I am VERY unhappy with this and will NOT be using UHAUL in the future. I will also be calling this compaint in by the end of the week. I would expect FULL COMPENSATION for such a horrible horrible experience.

Matthew M. le

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The store closed at 4:00pm. I was there at 4:05pm. The store personnel were standing in the parking lot watching me struggle with the online return. We did call support and they were helpful, the two employees stood in the lot, 50' away just talking to themselves. It is disappointing in that they could have come over to assist and really demonstrated a helpful Uhaul experience. Alas, they did not.

John J. le

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i returned the rental truck and trailer to this location after hours, so had no interaction with personnel there. the after hour drop-off was easy and efficient

Rene R. le

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Very nice experience. Staff was friendly and efficient. The vehicle was new so it drove very well. Thanks!

John S. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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I highly recommend this location. The people are friendly, courteous and do all they can to assist you.

MARK B. le

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There was a rivet missing at the front of the trailer, floor height near the center. I did not notice this until I got home, I was inside the trailer and could see light coming in. There was also a small hole in the front right corner (prior damage). I had to place silicone in both holes to avoid getting contents wet when it rained and it did rain. I was charged 5 days instead of 4 that was quoted on the website when I put the time dates in. I showed up 1 hour earlier since that what was recommended on the website. I picked up the trailer at 3:30 PM rather than 4:30 PM on Thursday and dropped it off Monday night. Not sure if that was why.

Ronald O. le

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Clean in interior

Daniel M. le

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Le client n'a pas laissé de commentaire.

KEVIN Z. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Trailer had a strange noise at highway speeds. It sounded like a chain was dragging.

TIMOTHY F. le

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Le client n'a pas laissé de commentaire.