Customer Reviews for BP Adairsville
(U-Haul Neighborhood Dealer)

Évaluation :

1

Bad service

Évaluation :

1

We were told that it would be $54 a day but we must reserve for 4 days and when we returned the equipment they would credit the other days as we only needed two. Upon returning the equipment on the second day we were charged the full amount and told that the information givin at the other location was incorrect and we were being charged for 4 days instead of two because we used a one way rental. In a nutshell we were charged for 4 days instead of 2. We will never use U-Haul again. It was not the gas station attendants fault. She was obviously never told different either. Shame on U-Haul for not making this information part of ANY training where U-Haul equipment is to be rented

Évaluation :

1

The attendant was not helpful. She did not fill the contract correctly. I was cheated 100 dollars because of her mistakes.

Évaluation :

5

Very friendly and helpful service.

Évaluation :

5

Great service

Évaluation :

5

Clean facilities friendly staff quick service

Évaluation :

5

Easy to drop off.

Évaluation :

5

Nothing was better than the last u-haul I rented.

Évaluation :

5

Fast and convenient. Great service and the staff was very helpful! Would definitely rent again. Thanks

Évaluation :

5

Double check their hauling equipment make sure they are using the right size ball for the equipment and make sure the trailer is completely tightened down or it can be a dangerous experience. First time user of the hauling equipment.

Évaluation :

5

Computer system worked very well and the person using it was knowledgeable and communicated very well while helping other BP customers as she was the only one there.

Évaluation :

4

Had no issue. The worker made everything go smoothly.

Évaluation :

5

It was good but she told us that if we return it early that we would get some money back and we didn’t

Évaluation :

3

They wouldn’t rent one for me they said I had to do it one online and won’t let me pay cash told me I had to pay with a card

Évaluation :

4

Computer spp slow

Évaluation :

3

I first ordered from Gordon County Storage but somehow my order got dent to Adairsville bp. I can walk to GCS . BP is 20 miles down the road caused a headache. I don't know how it got switched. Other than that everything was ok

Évaluation :

4

Original reservation and second recommendation for car dolly did not have the equipment. The reserved location did not even have an attendant. Had to drive another 13 miles to a totally different city (location rated above), thanks to the help from our third try who searched the entire area for us.

Évaluation :

5

I thought everything was great. No hassle quick and efficient.

Évaluation :

5

The lady working was so friendly and helpful.

Évaluation :

3

There was a bad smell in the truck that would not go away

Évaluation :

5

The young lady helping me was very friendly and quick to check us back in. Huge, positive, difference in this location from when we dropped off a U-Haul rental last December. Pleasantly surprised.

Évaluation :

5

Efficient. Return was easy.

Évaluation :

5

I've dropped off trucks twice at this location. Friendly staff. Excellent as there is a gas station right there in case you need to fill up

Évaluation :

1

Make sure the iteams you offer online are at that location. Then make sure when the customer has to down grade that the items she rents gets with her so she doesn't get 2 hours away and realize she don't have a hand truck to move a washer a dryer by herself!

Évaluation :

5

Merci.

Évaluation :

4

It was just fine until I realized that you charged me $36,81 for no reason after I returned the truck. I need an explanation and a refund. The truck was returned under milage and over fueled. My next step will be to contact the bank for an unauthorized charge.

Évaluation :

2

Employee was unpleasant. I won't say rude, but certainly not much on customer service.

Évaluation :

1

Had no one to assist in hooking trailer up. Parts and connections were missing, and I (not the uhaul worker) had to take parts off of one trailer and put onto mine so it would work. Had no trailer jack, and Because it was so heavy, I couldn't get the trailer on my ball. Had to wait forever and basically beg the employee to come outside to help me lift the trailer up onto ball to connect. WOULD NOT RECOMMEND!!!!

Évaluation :

5

Add to your current car dolly video - the instructions for LOOSENING the straps on the tires when UNLOADING the car.

Évaluation :

1

I turned the truck in @3:30 on Sunday like I was supposed to. The lady I gave the jeep too didn't do her job because u haul says it doesn't show I turned it in . But thank God I took detail pictures with time and date stamped on it. So do not recommend the bp in Adairsville ga 30103.

Évaluation :

2

The place reeked of incense and the worker there was rude and condescending. Thank goodness for the online return feature.

Évaluation :

1

I was charged 289,6 for a trailer That was picked up at 6 pm on a Friday and returned at 8 pm on Sat. i was never quoted this amount for a one day rental. I can not get anyone to help solve this problem.

Évaluation :

1

They take mi money They charge me twice lm not happy l never recommend this service 🤬🤬🤬

Évaluation :

1

Pick up person was unprofessional and inexperienced. He didn't even provide any contract document.

Évaluation :

1

First trailer had a brake light out. Had to unhook it and hook up another and it also had a lights out. The clerk didn't seem to care so I took it anyways. It was the only other one they had and I was already late due to the Calhoun Hwy 225 location (where i had my original reservation) was not there. I called Uhaul and waited there for 30 minutes and the lady had not showed up yet so I called Uhaul and went to this location and got an different and inferior trailer. Very stressful. When I brought it back the same day around 7:45pm, the clerk (different) was on his personal phone and I was treated like an inconvenience and when he finally acknowledged me if just said very quickly that I'd have to check it in online and his computer was down. Very rudel When I arrived home I tried to return it online but it asked for my current location and kept logging me out since I was 15 miles away from the BP. Worst Uhaul experience ever. I should get some kind of discount or future discount. Not happy.

Évaluation :

3

The person wasn't very helpful

Évaluation :

3

I tried to use the automated, online, turn in service. The system did not have my rental listed. Could not get phone assistance, 70 minute wait. Chat system worked but they only told me to go online to key in my rental, still not recognizing me. Finally after frustration and an hour went back inside and asked the attendant to help, they were able to write my info down to try to get a supervisor to receive the truck. I have to guess that it is turned in since i have received this request. Not a fan of automated system from UHaul.

Évaluation :

2

This was absolutely the worst rental experience of my life!! I will NEVER use U-Haul again. If I can find a place to post about my experience, I will (I have never done that before).

Évaluation :

2

No receipt, charged more than the one on shorter in rome

Évaluation :

3

Very friendly and helpful attendant. Issue was with the uhaul system. I was one of the the first renters at this location and I believe the uhaul representative did a poor job setting the location up to be successful

Évaluation :

2

Mileage on contract was incorrect. Didn't realize it until we turned the truck in that he had made a mistake, and couldn't print the contract. Had I had a printed contract I may have caught the mistake on mileage.

Évaluation :

2

The gas pumps were out of order, so I couldn't even fill up the tank. Had to make photos of the gas gauge and truck number and text to a phone number the attendant gave me.

Évaluation :

3

Its at a BP convenient store. You have to wait between people checking out to turn in truck. Do not recommend this place.

Évaluation :

3

Only one person at the BP station who really could not help with the disconnect and turn in. The person did complete the turnin paper(less) check-in with no problem. Selected this location only because the price was cheapest.

Évaluation :

3

I returned the truck 2 days early and they could not tell me if I got a credit for the early return.

Évaluation :

5

Nothing everything was perfect

Évaluation :

2

Claimed to not have my reservation even after showing confirmation email. He gave me a number to call instead of handling it myself. Also didn't seem to know how to process a tow dolly rental. Asked me questions I had already answered on the online check in, so that seemed to be a waste of time as well. Quoted me a different price from the online reservation. When I returned the tow dolly, the person there didn't know what to do, so just wrote it down in a notebook. Fortunately an hour later I received an email closing out the contract and returning the tow dolly.

Évaluation :

5

Lisa was very accommadating and courteous. She was exttremely helpful, I would recommend her to everyone I know.

Évaluation :

1

Educate the local representatives at this location. Was told certain charges would not apply however the cost was triple what i was told. After 40 minute call with Uhaul Corp, they agreed to only refund part of the extra charges.

Évaluation :

1

Agent could not understand the uhaul website and made me do the mobile pick and drop off.

Évaluation :

1

Train the staff at the locations how to rent the vehicles and use the equipment. I had to wait at the location for over 2 hours so someone from UHaul could get there to do it for them. The man that came, made sure that I understood exactly how to use the tow dolly before I left, but having to sit there and wait for 2 hours simply because the employees at the gas station didn't know what to do was very frustrating because I only had 6 hours to pack, and I lost half of that dealing with the Uhaul issues.

Évaluation :

5

I was in a bind and needed a quick rental to pick up some doors at Home Depot that would not fit in my van. The agent at this location was very helpful and assisted me with getting a rental quickly since I did not have time yet for submitting a reservation.