Customer Reviews for BP Farmingdale
(U-Haul Neighborhood Dealer)

Évaluation :

2

It's only a drop off-site with no inventory..

Évaluation :

2

I had ordered 10# moving trucks online when I was ready to pick up the truck I received a call from u haul customer service the truck, was not available which I ordered. I called BP 4800 Hamstead turnpike at 45 pm pick up the truck When I received their guys gave me the phone number to call and communicate directly with them, I called that number several times but didn't get an answer. After 45 minutes he called to pick up the truck. According to my experience, the level of service is very poor.

Évaluation :

5

Left van in condition I found it. Empty water bottles, McDonalds bags stuck in the door pockets. The address of this pick up site is 48 not 4800

Évaluation :

3

Was told to call U-Haul rep. Person at place was no help.

Évaluation :

5

Adam was fantastic.

Évaluation :

3

Make sure trucks are clean. And mirrors that are not damaged. I reported thus to a uhaul rep.

Évaluation :

5

very helpful

Évaluation :

1

Very upset with the whole experience, would never ,pick- up at a service station again

Évaluation :

5

Great experience

Évaluation :

3

The drop-off location was a BP gas station, not a U Haul dealer. I was not told this in advance and had to stop on the side of the road and ask if this was the correct location. i was then given a phone number to call to arrange drop-off of the truck. When i called, no one answered and the call went to voice mail. But the voice mail box was full so i could not leave a message. Fortunately when i tried the number again several minutes later, someone answered and told me to leave the keys with the service station and he would pick up the truck later. i told him about the mirror issue and took photos of the mirror and milage / gas gauge and sent them to him. I told me the company would "take care of me", implying I would receive some money back for this seriousness of the mirror malfunction. I guess i will believe it when i see it.

Évaluation :

5

The mobile app needs work. The return process was abysmal. The app/webpage restated at least 3 times after submitting a photo as directed. Something that should have been quick was time consuming. I would have been better off going inside and checking out at the desk than continue to use the mobile check out app. I did complete the mobile check out and paid for the rental. The payment part was quick and easy since my credit card was on file as part of the reservation.