Évaluations des clients BP Motor Company

Only issue was truck is very noise

Location not very accessible. Wasn't inviting

The trailer appeared fine when I picked it up but it rained and the back half of the trailer leaked. Because the location was not open Sunday or at all tuesday (New Years Eve) and I was busy all day Monday I needed to pick up the trailer Saturday before moving. This more than doubled the cost of the rental.

No issues, in & out quickly

They helped me hook up. Cleaned the snow off the trailer. Great customer service

Nothing, it was a good experience at a reasonable price. Thanks

We arrived right at our pickup time and there was noone at the counter and no bell so we had to go searching for someone working to process our pickup. it took longer than we felt it should have. Otherwise, the staff was helpful, equipment was clean and working correctly and they got us hooked up and on our way.

Have more trailers available closer to the Twin Cities Also, the process to pick up the trailer took over an hour.

Good service pretty convenient.

Far too many redundant questions. It took forever to answer all questions and get on the road. The tow dolly I rented had no winch to assist in loading my vehicle on to the trailer. So with a vehicle that doesn’t run the car dolly is about 10% efficient.

Was a little worried about not having a spare.

very good customer service

Very friendly and helpful staff.

These guys were great!! Very friendly and helpful. We will definitely use them again and refer them when possible.

This location was awesome. One of the trailer light connectors on my truck was corroded, and the guy cleaned it out for me so I wouldn't have any problems. He did it all for free too! I will be back for sure. Highly recommended!

The people were wonderful they listened to me and gave us great service

The owner was great when I came in 10 minutes before closing time. I was having issues backing the trailer into a spot, and he took care of it for me. He was really friendly as well.

I asked for a 20 ft truck they gave me a 14 foot. And now I have to make a second trip to get the rest of my apartment an hour away. Super disappointed

very nice and helpful

Thx for making my move as smooth as possible!/Keep up the good work!

Annoyed that we originally booked our truck for pick up in New Prague but uhaul changed our pick up to Belle Plain. We had to drive to Belle Plain to get the truck to which we had to drive the truck to New Prague which added 15 miles to the truck! We shouldn't have to pay the extra miles to get to the original location desired. We lost time and money having to go to Belle Plain.

This location did not show up on UHaul locations near me on Google?

Dan was very helpful hooked up the trailer for me and had me on mybwaybin a timely manner. Even helped with light hook up.

Chris was very accommodating, professional and polite.

Very helpful and friendly would definitely recommend this location to any one I know

First my reservation was made for 7 am at one location it was then changed to another location at noon and then received a call on the way to pick up the truck only to find out they didn’t have my size truck and ended up having to drive 40 miles out of my way to get a Smaller truck and at that location the guy there had no idea what He was doing

Dan is always very professional, knowledgeable, and courteous. The phone contact with his staff has also been a positive experience.

Nothing. It was great! Thank you!!

Thank you for the help!

My only quam is that my initial auto transport rental was reserve for $358 and I was charged an extra $300 on top of that making it almost $700 for the transport. I think this has something to do with Uhaul rather than my pickup location. They are looking into that for me as I write this.

The service provided was truly excellent. No comments on how to improve service at the Belle Plaine store. Couldn't have been better.

Please include information about how much fuel should be put in. I put in way too much and received no compensation for it.

Don't rip people off. I want a refund. I used the uhaul for less than 4 hours and was charged over $75. This is ridiculous & false advertising. I will be reporting this to the BBB.

I live in New Prague Minnesota, and when I went to rent the same thing, I was told they wouldn't get there until later in the morning. Very disappointed with the New Prague U-Haul. The Belle Plaine store was very easy to deal with. Would go back.

Don’t do the self check in at a location that is closed when you need the truck! The photo mobile upload failed for us and calling customer service was beyond painful. Out of the 4 customer service calls we made to get help/the upload reset, only 1 agent knew how to do this. Each call was at least a 20 minutes wait before speaking to someone and you never knew if you’d get an agent that could actually help you. Our move was postponed by a day which was not easy as a home renter and the strict dates set by landlords.

Dan was very accommodating for the extra time that I needed to unload and clean the truck! Very nice guy!

Only a comment about Uhaul policy: I only needed the trailer for 1 day. I thought of I returned it after one day, then I wouldn't be charged for 2 days. Guess not. I will only use Uhaul from now on unless there is no other option. You don't do that with the other kittens I've rented. Very disappointed!

Great experience

very happy with service. I would not change a thing

Improve the after-hours drop off process online; It was unclear & website did not allow me to check in as directed

None

I was very pleased, the attendant even unhooked the trailer for me, I was not expecting that.

I would recommend this place to everyone. Very professional and good people.

Really liked Daniel the owner, very personable, very accommodating.

Very well organized, delivered the 5 x 8 trailer on the date and time requested