Pick up process took long because the mobile app didn’t work correctly.
Randy Tanner
Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was dirty, but she did explain they had just got it in and apologized for its state.
Joshua WorthAll was great.
Dennis McKnightYour online presence needs work to improve
LARRY HUBBARDThis locations apologized for the issues. The parking lot was large and paved. They were efficient and courteous.
James KeyAppliance dolly was not on truck and was still charged for it.
Elondra BoykinExcellent customer service experience
Sequilla Pinkneyfast check out
Francis LukowskiNothing-excellent service all around!! Very nice staff personal!!
STEVE dodgeExcellent service à la clientèle.
JEFFREY HADAWAYBackyard Treasures , worked hard to get all the paperwork set up and get me rolling. Excellent service à la clientèle. Truck was in great condition,clean and ready to be put to work . U- Haul went above and beyond. Many thanks
JEFFREY HADAWAYCustomer service was spot on . Great customer service at this location . Truck was clean ,ready to roll. Even had blankets, Dolly's and 2 hand carts. No problems at all. Great experience
JEFFREY HADAWAYIf you rent from this location, don't expect the best Treatment or handling of your Rental! I wasn't even told about what i was actually signing. Basically Kenny put my life at risk for the mighty Dollar!
Dustin EthridgeI rented the uhaul online from the uhaul place in Dothan on Montgomery Highway and they overbooked so they sent me to another place and I ended up getting the run around there as well and finally at the 3rd place I was able to get a uhaul
MADISON DUPRIESTThank you for being a company I trust
Vince BuscagliaI pulled in as the store was opening and an attendant got with me right away. He direct me where to park the trailer and I was on my way in no time. Very professional and courteous.
James CollinsRien
Jonah OverallExcellent customer service and assistance!
GEORGE GREGOIRERobert and his assistant were very helpful and kind. Only suggestion is, if a customer doesn't use the trailer or vehicle the whole time reserved, they shouldn't have to pay for the xtra days. I tuned mine in a day earlier than reserved and still paid full amount. You would have definitely charged me if I was a day late. Just saying.
William TalleyNothing everything was great.
Wayne PetersonThe place was closed. There was noone to assist. I called Uhaul, they wanted to put me on hold to find another place for dropoff. I said NO, I am dropping it. Me and my wife were cut and bruised unloading the trailer. It dented my bumper. I had to snatch it away by blocking the trailer wheels. I will NEVER use Uhaul again. DONE!
Shelby SkinnerOutstanding in every regard. Zane, the guy who received the truck back from me was excellent.
George NortonGo fuck yourselves
Daniel BedsoleThe worker was exceptionally nice and helpful!!
Angel SykesNothing at all, it was the easiest rental that I've ever had. Thanks for everything. I will definitely rent from you again.
Loyd RedmonVery nice and helpful folks at backyard treasures in dothan al.thanks go's to the whole staff.
Michael FoggZeek is a fine representative of the u-haul brand. He was a delight and very helpful!
Stanley BlackwoodGood place to pick up - quick and easy
JOHN AUSTINThe location was perfect. Easy access for a large truck. The only thing that bothered us was the truck had a terrible vibration at 35/40 mph. It needs some maintenance.
Wanda SimmonsNothing, the people where great
Bill HoopsExcellent staff!!! They are friendly and very knowledgeable.
Melanie DealExcellent customer service!
Aubrey DavisThe location was perfect. Friendly salespeople and the parking lot was spacious. The only negative thing is I received an email stating I had not returned the equipment, which was a lie. I only had the equipment maybe 3 hours if that and it was returned to the same exact spot. Before sending emails, someone should check cameras.
Angela JohnsonUnit was not clean, left turn signal did not work. No safety check prior to leaving property.
Johnny RaganNothing, nice friendly very helpful good service was very pleased with my transaction
Doris VereenWas charged for 5 days. Returned Sat at 9am. 4 day rental. Going to dispute charges w credit card
RANDALL STRAWSEROverall no problems. My complaint would be that uhaul messaged me about pulling a trailer to my original destination and that I would be given 25 dollars if I agreed to that. I did agree and delivered the trailer as I said I would. I have not been paid the 25 dollars as of today. The uhaul location I picked up the trailer from told me that my credit card would not be charged until I dropped off the truck. That was incorrect. I was charged the minute I got the truck. So if I could be paid the 25 dollars as promised to do uhaul a favor, that would be nice. I have all text messages to show where uhaul asked me to pull the trailer. Merci.
Stephen WeedYou’re doing great!
demetra hairAmazing customer service and great location.
benjamin bakerHonor reservations..I reserved a 20ft truck and got a 26ft instead.. This totally changed my plans to tow my vehicle..
Joyce RoseWe had the order in for 2,5 months orior to moving day. Everything on the order was not there on pickup day. The person checking the equipment out was rude & uncaring that the order was complete . The cab of the vehicle was not completely clean. Overall a terrible experience. Will definitely look for alternate rental options next time
Martin Foxworthy