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Paul Chambers
Customer Reviews for Baisden Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The dolly I reserved was not in the truck so I had to make a last minute purchase for my own. I would recommend if any equipment couldn't be available to notify the customer before pick up so they're prepared.
Robert RaikesProfessional service!
Dianna SpearsWe needed a van fast, like emergency needed it fast. My rental online went smoothly and my friend had no issues picking up the van or anything like that. We ran over our time a bit and they were understanding. I was worried we would have penalties but it turned out to just be an extra rental day so I was happy about that :)
Julia SharpNothing they was great
Tempie LavonThe truck rode very well. I'm 76 and was a little worried but the truck was very comfortable did very good on fuel.
BLANCHE LEGGIt was pretty simple. The store had already closed, but I had the dropbox and just pulled in and put my key in the box. Very easy access and very convenient for what I needed.
James DiamondBest Uhaul location!
Aaron HanleyHave friendlier and better trained personnel.
Robert CooperDrivers door lock was damaged and wouldn't open with a key if locked. Had to enter cab from passenger side.
Richard MaynardNothing I can think of
Angela KammererBaisden brothers was amazing they were excellent in customer service also in explaining the return process. Merci.
ANGELA MORGANbreak squeal engine light constantly on. provider was awesome. U-Haul not so much my card was charged 157,03 after I signed was supposed to be 136.55. the original charge dropped off my account and the contract cost posted this happened many many times when I rented in South Carolina to evacuate for hurricane. I'm tired of being overcharged and I'm considered crazy or it's blamed on my bank or the credit card company I've had it I will not deal with you however again I would rather kill myself then use U-Haul for anything
CHRISTOPHER RIGGIOnothing very good and easy to deal with excellent service
David PowellClean it and the windows Regular maintenance
Dee DeeVery nice manager would recommend U-Haul to anyone thank you I’ll give U-Haul 10 stars
Loretta DamronLogan wv. Was not on the list to return.
Kenneth FacemireThere should be a better radio in the trucks. The one i had did not work. Listening to music while driving is very relaxing.
Marcia McComasEverything went well, it was easy to rent the truck and the employees were friendly.
Carol VannatterThe staff was very friendly
Danny MitchellMy card was charged twice resulting in a delay in available funds in my bank account.
Heather GregoryNothing everything was great
Russell CraftNice friendly very professional just a operation. THANKSABUNCH MWC
Michael CrumService was great, pickup and drop off were easy and quick. I ended up with a flat tire after hours and UHaul had to dispatch someone from Cams Auto to replace the tire.
Melissa WoodsGreat customer service and very accommodating. Wonderful experience and definitely will return for future business.
Chlindra NicholsService was excellent and very helpful in every aspect. Contact was effective and efficient in providing our needs and offering services available. Not sure our experience could have been any better!!
John PenningtonNothing that I could say
Mark BowensI paid cash but my deposit was reimbursed to a card?! I still havent recieved it.
Stewart JohnsonThe rental process was quick and easy. I'd highly recommend U-Haul for all your rental needs.
Mark DempseyTruck wasn't nasty but I believe it had been used to haul garbage due to the smell in the cargo area. Informed the drop off location, he said they would get it cleaned out good.
Brandon MccoyFast, Easy, and Friendly
Bobby PackHelp with hook up
Jason YoungThe uhaul truck I was given had a very bad shake in the front end the front tires was bald very little tread
Randall KaneNothing at all.
Eugene SnyderI have rented several U-Haul‘s over the years from this location and the staff and equipment are always very helpful.
JOSHUA HONIKERNO LIGHTS ON TRAILER 75 % OF THE TIME, HAD HARD TIME OPENING AND SHUTTING DOOR. EXPERIENCE WAS ABSOLUTELY HORRIBLE !
JACOB STARI made a reservation and called to confirm that the trailer was there, available and in good condition. I spent 4 and half hours waiting for the trailer to get there. When it got there the strap was torn. I had to use my own strap to properly secure my vehicle to the trailer.
Michelle FrymanI had to sweep the floor of the unit before loading,
Ronnie WootenNot sure what you could improve, the service was friendly,professional and helpful. The truck was clean and dependable, overall because of the truck and staff my move went with no snags. Thx
NATHAN SHORTThe staff and location was clean, and friendly. The truck however I got was junk. Steering was loose and truck vibrated all over road, and the radio didn't work at all looked like someone had tried to steal it. I know the bigger trucks use a lot of gas but this one needed a tuneup, it drank it. Please take this truck off the road. $150 in fuel seams a bit excessive for 200mile round trip.
CHRISTOPHER JEWELLBaisden brothers was awesome they was prompt in helping me and checked everything out and was quick and so inviting and expressed apologies for the other uhaul location
christopher hensleySo the wheel bearing went out and the tire came off so I called talked to a lady all was good then I got a call from another lady and she wanted to let me know it was a accident like it was my fault you guys don't maintain your equipment it's not basden Brothers fault it's u-haul I am going to call the insurance and if u-haul claimed this as a accident I am going to call the fraud hot line and I am telling the insurance what really happened
Danny SextonClerk was very helpful, answering my questions with professional and curious answers, very personable, easy to understand. The man needs a raise,!!
JOHN MICHALOFFI have no comments on them.
Jacob AsburyGreat group of guys. Not my first time renting off them. Great place.
DUSTIN SMITHWhile these locations were great your phone customer service is not great, I had a lot of stress and issues at the hands of your associates.
Shauna BoydPick up place was excellent
MICHAEL RAY WILLIAMS