Customer Reviews for Ballston Lake Auto Care Inc
(Concessionnaire U-Haul dans le voisinage)

607 évaluations

1023 State Rte 50   Ballston Lake, NY 12019

(518) 399-8530

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(518) 399-8530

1023 State Rte 50
Ballston Lake, NY 12019

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Mike and Tina were pleasant, knowledgeable and professional.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
2

Took over 30 minutes per customer to check in and receive equipment. I was 2nd in line when they opened and it took over an hour before I was able to leave.

William S. 
Évaluation :
2

The guy checking people in seemed unsure of what he was doing and unsure of how to use the check in technology. Then told us to put a ball that is too small on and hooked up the trailer. Less than a mile down the road we had to stop unhook and then put the correct ball on and reconnect.

Douglas V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

I rarely need to rent a small van or truck but would certainly rent from Ballston Lake Auto again. This is the second occasion I have gone to them and have not been disappointed. My only reservation is limited availability, which, given circumstances and my own timing, was no fault of theirs.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rileigh G. 
Évaluation :
5

Excellent service & very helpful!

Tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis N. 
Évaluation :
5

Mike's entire staff is professional, knowledgeable and friendly. They make every visit a pleasant experience. I would highly recommend this U-Haul location to everyone. Merci.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Very helpful answering questions over the phone

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Z. 
Évaluation :
5

Rien

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

I was especially impressed with the young lady (Kay I believe. Is her name) who was assisting an Asian speaking customer, who was struggling to communicate. Kay was very patient and determined to meet his needs while at the same time handling my reservation. It was a beautiful experience to witness in these times. Four gold stars to that young lady!

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK S. 
Évaluation :
5

I originally reserved a 20ft truck to be picked up less than a mile from my current location @ 8am. I received a voice mail and email about half an hour later stating that, I could get a 20 ft truck but I would have to wait till 3:45 to pick it up in Queensbury. Being that I had 7 people coming to help me that would not work. I called uhaul and had a new reservation made for a 17ft truck @ 9 am, at Ballston lake auto care. I was told that there were no more 20 or 26 ft trucks available. When I woke up Saturday and checked my reservation it stated that I had a 15ft truck reserved. I called uhaul to figure out what was going on. I was told that Uhaul is selling all their 17ft trucks and the 15ft truck was all that was available unless I wanted to pick up a 26 ft truck on central Ave in Albany. Having all of this unfold on moving day caused a great deal of stress for not only myself but everyone that volunteered to help me move. A simple 1 trip, 4 to 5 hour move turned into a 14 hour move and 2,5 trips. We made it work but I will definitely shop around next time it comes to a moving truck rental.

KYLEJ B. 
Évaluation :
5

My experience was quick, simple and easy. Friendly service.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
5

Excellent service à la clientèle

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe T. 
Évaluation :
5

Everything was great

Donna K. 
Évaluation :
3

The truck I reserved was not available even though it was guaranteed. The employee appeared annoyed that he had to deal with me. I felt pressured to accept a smaller truck that did not meet my needs. Then I was told I did not qualify for the 50 $guarantee because I accepted the smaller truck. I should have walked out right when he said my reserved truck was not returned yet. I will tell everyone how uhauls 50 $guarantee is worthless and they don't stand by it. Lousy company.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacki W. 
Évaluation :
4

No sure, it was an easy process.

Stephen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA M. 
Évaluation :
5

The whole experience was good from beginning to end. The truck worked and drove very well and everything worked. Made our move much easier! Thank you for that!

Ingo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin S. 
Évaluation :
5

Kayla was personable and thorough explaining the rental. I left another rental company (Enterprise) that had employees who really didn't care about helping the customer. I'll be back this week for another rental. Merci.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
1

Van was filled with stuff and then it wouldn't start. Had to unload everything Very frustrating as the last customer said they had the same issue. Mechanic thought they fixed it they let me be the one that figured out that it was still not working. Complete waste of my time and zero apologies were made by the company.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY M. 
Évaluation :
5

Quick Easy and Friendly. Van was very clean.

Jonathan L. 
Évaluation :
5

Great people

Dale N. 
Évaluation :
5

Nothing, however I had and extremely unpleasant issue arrise on my end. After the friendly staff helped me get a car hauler quickly even without an appointment, I was almost done. Mike, i believe the owner, went out to hook up the hauler for me without delay. I thanked him and got halfway to the location, called the seller whom apparently sold the vehicle despite our agreement the night before. I returned and once again the receptionist was extremely compassionate for the ordeal. Mike came out again to help me finish unhooking. Great honest people and know where to go for my next Uhaul!

PAUL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Nothing I had a great experience

RICHARDC P. 
Évaluation :
4

I was told could bring back the truck without refueling and would be charged cost of gas. Was not told there would be a 30 $fee. I' will be protesting this charge as I would have refueled if I knew about the fee.

Francis P. 
Évaluation :
5

Mike is awesome !

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Tina in office very helpful as well as Mike. Well run operation.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina S. 
Évaluation :
2

NEITHER the number listed on the contract for the drop-off business (Ballston Lake Auto Care @ 1023 State RTE 50; (518)399-8530) or the number on the business sign by the road ((518)399-7840) worked after hours, and even when I dialed them both FROM WITHIN THE BUSINESS at 0940 hours while the desk employee was out helping the one customer in front of me THEY DID NOT WORK AND PROVIDED ONLY AN AUTOMATED MESSAGE THAT ‘the voicemail had not been set up' before disconnecting. Oddly enough, John (the desk employee's self reported name) could neither cash me out nor give me a receipt OR ANYTHING to prove I was there and left the vehicle hauler (I had dropped it off earlier in the morning 3/02 at 6:30AM ONE DAY LATE (it was due back by “7AM Monday” 3/01/21) when the place was not yet open); Mike, reportedly the owner who could settle my account and give me a receipt, did not arrive at 10AM as he was supposedly known to do per John... so I left at 10:10 with instructions to call the number on the sign & talk to him in another half hour or so. I pointed out that the numbers didn't work- he had me try it again (I speed dialed the 399-7840 number on my cellphone from before so I would be certain to dial the same number) and inexplicably this time it worked! Note that I had tried it more than once before AND even had my friend with whom I was staying independently dial the number with his cellphone- he got the same dead end message. Later at 1PM I called and spoke to a polite Mike who promised to close my account and confirmed it was only 20 $/day extra... moments later the invoice was mailed BUT it contained 40 $extra for two days. I immediately called Mike back and to his credit he answered and after I explained that I only had it one extra day he agreed to credit me 20 $back. I do not know when/if this will happen. Needless to say the whole experience was a little frustrating.

AARON P. 
Évaluation :
3

In the future, you could provide trailer specifications. Rented a car trailer and I asked several U-haul location about the size of the car trailer. Picked it up and got it home (I should have measured it before hooking up) and the thing is only 12' or 144" long. The vehicle we going for was 203" length over all. I would have 5' for car hanging off. The wheel base 118" center to center and add 32" to fully include the tires get you 150". While yes, the actual tire contact patches fit at the extreme corners of the trailer (and I do mean extreme) it looks ridiculous and unsafe.

Terry H. 
Évaluation :
4

The van was itself was great and the site staff were very polite and helpful. However, the notion it's an easy process to pick up and return the van when the site is closed is simply inaccurate. At pick-up, the app didn't work -- it kept looping me back -- so I had to call the "help" number posted on the site's door. Thanksfully, someone answered the phone and got me through the process so that I could get the key. And when I returned the van, I had exactly the same problem with the app looping back to where I started -- and the "help" phone number that's posted on the site's door didn't work either -- indicating they were "closed" and that I needed to call back the next day. Later in the evening, I tried accessing the website for return instructions (even though I had already returned the van), and that was worthless, too. I had to stand outside in the bitter cold for more than half an hour trying to complete the pick-up and return process. Someone at Uhaul central needs to fix this process. It was extremely frustrating.

Patricia R. 
Évaluation :
4

Be aware the furniture pads come with 6 per bag, so 2 dozen would be 4 bags. I didn't get the number of pads I requested, so I had to get creative with protecting my furniture. Other than that, it was a good experience.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
2

Had 10am pickup, truck was not ready, had to be dug out of snow. They couldn't clean the top of the roof so snow blew all over the place when I was driving. Alot of confusion as to where I was to drop off so I had to find a place and call U haul. Not a good experience.

ELLENMARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARETLILLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWBYRON R. 
Évaluation :
5

I didn't realize you have to pick up within 15 minutes of scheduled time. So I had to call in. Otherwise the pick up would have been quick. Unfortunately it wasn't

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELENSARA S. 
Évaluation :
5

Haven't used a u-haul in decades- so wasn't sure what to expect. The van was clean & new, process was seamless, proprietor was very nice, no surprises. Emails to explain all the details. Definitely would use again!

BARBARAANN B. 
Évaluation :
5

Rien

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan S. 
Évaluation :
4

Guys at the shop helped me out when the online version would not let me sign in on site to pick up our rental! They were great! Drop off was easy with key box at the door.

Kimberly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
2

Horrible experience and didn't even get my refund they took 100$ from me and I only drove 3 miles and had it for an hour.

Hannah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASW JR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
2

I waited an hour at the location to pick up my rental. Way too long.

Jude O. 
Évaluation :
3

My selected vehicle was too wide for the trailer

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

A-1 Knowledgeable and helpful proprietor Thank you

SCOTTW C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Person I dealt with was very thorough, nice and conscientious.

Scott S. 
Évaluation :
5

Keep doing what you've done for us .

Derik R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shondell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
4

I had trouble with the mobile check out as it would not recognize my location even though I had location turned on for my phone. I had to call the phone number and speak to a representative.

Brad O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Very friendly and efficient service, accommodating to our needs

Stacey P. 
Évaluation :
4

Not a comment for pickup location. I had to drive 45 min to pick this truck up due to original pick up location not having the truck available, which was 4 miles from my residence.

Emily F. 
Non les évaluations ont été soumises pour cet établissement.

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