Customer Reviews for Baltzell Motel
(Concessionnaire U-Haul dans le voisinage)

399 évaluations

705 E 10th   Great Bend, KS 67530

(620) 793-5955

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(620) 793-5955

705 E 10th
Great Bend, KS 67530

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam - dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Was suppose to be charged for one day on a car dolly that was suppose to be right around $57 was what I was told but being charged over $260 an now they said trailer was out for 5 days! Which I know it wasnt

Lucas A. 
Évaluation :
5

Nothing really They did an outstanding Job and I definitely would refer them again

bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

The truck was clean and ran adequately. The outside tire on the right dual was nearly bald and should have been changed before the vehicle was rented. The right outside mirror would not adjust even with considerable force. These items should have been checked before the truck was rented. The rental agent was very friendly and helpful.

Katherine R. 
Évaluation :
4

This site did a good job in checking-in the rental truck. Thanks

Doug N. 
Évaluation :
5

Grace was pleasant and informative. She explained the process and the equipment. We were very pleased with our experience.

Jeff H. 
Évaluation :
5

Very polite and helpful

Michael D. 
Évaluation :
3

The truck had trash in it and was parked in a huge puddle and soft mud almost up against a tree so had a bit of trouble getting in it even.

jennifer S. 
Évaluation :
5

Very understanding an consideration.. thank you

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

I had a last minute need for a car trailer and Kyle came in on a Sunday to make it happen. Thanks for going the extra mile for us!

chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

The uhaul was extremely low on transmission fluid it came out of park twice and was difficult to move from drive to park it also was extremelyout of alignmentand the tires where cracking and rubbing. It was extremely dirty so I had to clean gravel and glass out before loading my furniture. I reserved an appliance dolly and a 20ft truck. That got changed to a 26ft truck which was ok but then I find out the girl rented out the dolly to the people that where leaving with a trailer as I pulled up 10 mins before my scheduled time. I counted on the dolly to make my situation easier. Then to have truck problems it was horrible. I rent a truck 3 times a year from uhaul and this was the first horrible experience. I was told "well I left a note" by the girl I brought it back to and she said maybe they refund some of your money I got charged full price which really sucked because I had no option but to bring it back after 4 hours because It was in such a mess and no dolly to help. Epic fail between it needing serviced and having to clean it before moving small stuff.

Samantha Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANINE M. 
Évaluation :
4

Need to make sure equipment (dolly and moving pads) are in truck for moble pickups.

Jarod B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roberta R. 
Évaluation :
5

Suzie was wonderful!

Kim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna Z. 
Évaluation :
1

2 sticker tires on left rear, rest of them very poor shape, cracked and worn. Wouldn't drive it if I had an option. Could not get ramp out once we did it was caked with mud, spent 1 hour trying to get it off just so we could safely use the ramp. Made reservation 3 weeks in advance, did not have the appliance dolly I ordered. Then called around and I had to go somewhere else to get it. Couldn't get the computer to keep it in the bull so they deleted it and had me pay cash. Forgot to provide the furniture blankets I ordered I had to go back in after checking the truck. Very disappointed in the entire experience.

shawn P. 
Évaluation :
5

Excellent customer service, when I moved here 5 years ago I returned my truck to the "Other" place. I told them I would never step foot threw that door again. I drove out of my way this time, but it was 100 % worth it.

Pam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
5

I was well pleased with drop off site . Most help-full and courteous. I did think they needed a larger U-HAUL sign however

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Very friendly and helpful. Would definitely recommend this location to anyone needing to rent anything from uhaul.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trish B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
2

The Baltzell Motel was Very stinky in the office. The lady that helped me was trying to charge me for miles when they were already included in my initial rental price.

Tammy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SPENCER T. 
Évaluation :
5

I've used this place twice and have been very satisfied. People are friendly and helpful.

Pamela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas L. 
Évaluation :
3

I didn't get my dolly that I paid for. And uhaul had me pick up my truck 25 miles away then charged me $50 on milage even though there was the same truck in my home town. I was ripped off. I haveask for a refund with no reply.

Matthew N. 
Évaluation :
3

Facilities were very basic. Service and staff were pleasant and helpful.

Tamara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

no problems hooked up my trailer and no problems encountered

Stanley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrison C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S. 
Évaluation :
5

Nothing. The lady that helped, Susan, was very informative and explained everything to me.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNY M. 
Évaluation :
5

Very helpful and accommodating. They had a person remove the car from the tow dolly. It took 5 minutes. Very nice after a long drive.

Wendy M. 
Évaluation :
5

Very helpful and accommodating. They called someone to remove the car. It took 5 minutes. Very nice after a long drive.

Wendy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda A. 
Évaluation :
2

More understanding when it comes to gas level when the customer is on disability....

RICHARD ALLEN P. 
Évaluation :
3

Dropped off on the weekend and used the app to drop off.

Cheryl W. 
Évaluation :
4

They need a little more room for trailers and trucks. Theres not a lot of room to maneuver. But it is still a nice plave and easy to find and get in and out of.

Joe D. 
Évaluation :
4

What was supposed to be a 29,95 plus 0,79 cents per mile, somehow turned in to a $70 charge. Mileage was less than 25 miles. Somewhere, I got charged an extra $15 and I don't know what for. While the folks at Baltzell were good, I doubt I will ever use Uhaul again. Woman was very rude when I made the reservation, she was in the Kansas City area code, and then I was charged for something that so far, there is no explanation what it is. Never again Uhaul!

Lauren R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda A. 
Évaluation :
4

I hope whoever had the vehicle last was changed for the mess. There was sharpies, trash, a roll of tape on the wall, a fuel receipt in the cab and smashed chips all over the floor...

Lacie G. 
Évaluation :
1

Nobody was around, nobody answered the phones and there were three different phone numbers list on door. Had to call someone I knew worked there to get ahold of someone to actually help. Once the guy got there he was very nice and helpful. ( But,still waited for over hour)

Lacey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn S. 
Évaluation :
5

Make sure the back is clean out

larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Nothing needs improvement, staff was friendly and straightforward. Drop off was simple.

Elijah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine M. 
Évaluation :
5

we got excellent service especially with the place in great bend ks who attended it

Anita L. 
Évaluation :
5

Nothing it is a good location. I was so happy

Shelby J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELSEY S. 
Évaluation :
4

I was very satisfied with equipment and services

TED C. 
Évaluation :
5

Not a thing. I was so happy with Rhonda she was friendly and accommodating. I wouldn't Hesitate one minute to rent from this location if i needed something.

Shelby J. 
Évaluation :
1

I scheduled the pick up, gave credit card info. When I got there at time listed to pickup, they were not ready. It took 30 minutes to get trailer. Once I returned, 4 hrs later it took 30 minutes to get checked out. I will never deal with this location again, plus $48 dollars to rent a car Dolly for four hrs, not happy about that.

justin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shay T. 
Évaluation :
4

Everything went well at this drop-off location. It was very convenient as being in this location, hours are open when the office at the motel is open.

GERALD H. 
Évaluation :
5

Top notch

Steve K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virgil L. 
Évaluation :
4

More signage on how to return online for 24/7 drop off.

Kelsey L. 
Évaluation :
5

Tremendous experience. Our u haul people were excellent.

David C. 
Évaluation :
4

Very friendly customer service. Excellent knowledge of equipment and services.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike W. 
Évaluation :
5

Very kind and patient!

Kurt W. 
Évaluation :
3

Rhonda was very nice & helpful. I'd recommend this location offer the lighting plug adapters for sale. I forgot mine & had to leave the location to buy one at a parts store elsewhere in town.

Jeffrey W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenny G. 
Évaluation :
5

I rent a trailer about 4-5 times a Year when I need to haul a lot of my products for large craft shows ... these people at this location are wonderful wonderful wonderful ! They are so friendly and a joy to do business with !

Steve T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron N. 
Évaluation :
3

Returned it after hours.

Brittani G. 
Évaluation :
5

Susie was most helpful, friendly accurate, & time saving. With a short ph call & a couple key strokes we were finished with my return. Dunka schoen, be safe be well

Joe S. 
Évaluation :
3

I had to pay an extra ($20 mileage @ $0,79 CPM) and 2 gallons of gasoline = $5,62). Simply because I had to go to another town to pick up the truck. I made reservations 2 weeks ahead, and U haul did not have a truck for Me at the local office. WHY IS IT "OUR" RESPONSIBILITY TO TRANSFER THEIR FLEET ? AND WE HAVE TO PAY THEM $ TO DO IT. ( I HIRED U-HAUL, I DO NOT WORK THERE!!!)

Colby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emilynn W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tricia S. 
Évaluation :
1

I made my reservation for 3 days a week in advance like the lady at the location told me to. I went online gave you my credit card information. Then a couple of days followed up with a phone call to be sure my reservation was still ok and was assured it was ok. Went to get it and nope I could only have it for 10 hours because we were moving to a smaller town but returning it to great bend. I could have returned it to another close town and been able to have it 3 days she told us AFTER she upset my sister in law and me. However saying I can do whatever I want I do not believe is the way you do business. She was never threatened not did I raise my voice. However she did call and get us an extension from 10 hours to24 hours. We got the truck 1/2 full of gas and left it with around 3/4.

Connie R. 
Évaluation :
5

At this location not a thing these folks are great ! They go above and beyond to make sure everything is in its place and your ready for your equipment and any thing else you need Would highly recommend this location!!!!

James E. J. 
Non les évaluations ont été soumises pour cet établissement.

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