Customer Reviews for B&E Auto
(U-Haul Neighborhood Dealer)

223 évaluations

4610 US Hwy 41 N   Palmetto, FL 34221

(941) 721-8070

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(941) 721-8070

4610 US Hwy 41 N
Palmetto, FL 34221

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Was charged a cleaning fee. Used to put a minimal amount of furniture in and returned.

Andrew M. 
Évaluation :
3

We requested Dollie's and they were not in the truck

Dana C. 
Évaluation :
5

This location went above n beyond in customer service. I was having a bad day I was dirty hungry, and tired, the service person was kind and did not judge me for being dirty or short spoken while waiting on my peperwork I had time to reflect on my day prior to arriving, there I was given time to compose my thoughts with interesting memorabilia of stock car racing of my days gone by I left relaxed and inspired understanding of how work makes you a real winner as these men were with their achevements in stock car racing. Thangs again for service above n beyond a signature and a set of keys. William Hobbs the son of former nascar pioneer CHARLES M. HOBBS

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

The palmetto location was great.

Courtney S. 
Évaluation :
2

The truck key turner almost fell out while I was turning on the car Secondly I had to go to 2 separate locations just to get the car and the guy Who signed off on me getting the car left for a hour to go get lunch while I just sat there waiting for him because he said he was the only one who could sign off on it….. would not recommend that place again but when I dropped off the car in Georgia they were really nice it was just the pickup that was frustrating and the guy was so rude to me

jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Very friendly and easy process getting the truck. I forgot some bed pieces in the truck and they thankfully saved them for me.

Adam J. 
Évaluation :
1

The representative had a bad attitude.

Micheal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Discovered late in the rental that the horn on the vehicle did not work

Prescott B. 
Évaluation :
5

Strap on tow dolly was shredded and the tires were so out of balance it rattled my entire truck at 30 mph

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary Z. 
Évaluation :
3

I just thought it was unreasonable to charge an extra day when I called in advance and noted that due to traffic, I was going to be a little late.... Less than an hour but was charged another day!!! I understand you're in the business of making money, but come on, now I'll pay more from your competitors just because, and maybe an alignment is due also...

Evan H. 
Évaluation :
1

1. I wasn't allowed to leave my car on the property to take the truck and I was not told this ahead of time. thankfully I had someone to help in this scenario but if not it would've caused me to lose out on this truck and throw off my entire move. 2. The truck was disgusting. It smelled like smoke. There was trash in the cupholders. The cupholders were gross and had residue and dirt in them. 3. The breaks were very hard to engage and felt like it was barely stopping sometimes. 4. The steering was awful. I had to severely overcorrect just to keep straight in my lane let alone straighten out after a turn. 5. There was barely a 1/4 tank of gas in it when I got it, which I understand is caused by previous customers, but the last thing someone wants to do is have to go get gas first just to be able to start the move. When you rent a car, the gas tank is always full and you return it full. There's no guesswork or overfilling to worry about and you can start your journey without finding a nearby station. Overall this was the worst uhaul or rental experience I've ever had and I'm utterly disappointed uhaul allows this to happen.

ALEXANDRA A. 
Évaluation :
5

We did self return. The place was easy to find. There was plenty of parking and the key box was noticeable.

Nicole P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
1

Got charged for a dolly and never received it. Was told I would be contacted and never received a phone call

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dianne V. 
Évaluation :
3

The online check in is not easy. It took 3 four adults before this process was completed, two days and being placed on hold several times. Hold wait each time was over 15 min.

Carol R. 
Évaluation :
5

Bill and his sons are great people to do business with. I highly recommend them to friends and family. Thanks B&E Auto!

Clay T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER G. 
Évaluation :
1

They didn't help with loading or unloading the trailer. I dropped the trailer off on time but the guy that handles the rentals was not present. They charged me for 2 days I had to call U-Haul customer service. It was overall a bad experience.

Ryan N. 
Évaluation :
1

We ordered a furniture dolly and moving blankets with our rental and they were not provided. There was no one at the location to help or a number to call to get these items.

Allick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
5

Friendly and quick service. Vehicle I expected is what I received.

Erik F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
1

This location is closed on weekends. Online pickup is horrible and contacting customer service takes FOREVER! took 45 minutes to get the keys!!!!!!!!!!!

Judy U. 
Évaluation :
5

Quick return. Knowledgeable of the uhaul systems

NICHOLAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
4

Trailer floor had considerable broken glass. After cleaning this out, mechanicals and all else was fine.

Van J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marlin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger E. 
Évaluation :
5

Yeah Bill jr got me in and out in 5 minutes

Stanley K. 
Évaluation :
5

Chains were a little long

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
2

The workers at that location needs to have a workable knowledge on how the uhaul systems work

Wendy C. 
Évaluation :
5

There was nothing at all wrong so not much to say but good job and thank you!

Patrick W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deniz U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal F. 
Évaluation :
4

Give one day service instead of 2 service charge, both ways I had to pay for 2 day fees

JEFF J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
1

The store representative threatened to do damage to the vehicle if we left it there despite our contract stating to leave it at the location. He Claimed that they had no space although there was apparent space. He was unwilling to take any action to help determine an alternative location and became irate and threatening When I asked for help. I attempted to call your service number and was hung up on after waiting on line for 20 mins. I had to call toad side assistance to get any rapid response. Although roadside assistance Rep was helpful, it was obvious that it was not within his normal area of assistance. Rep confirmed drop off location verbally and was confused why location wasn't willing to accept. Quite unhappy with service and has turned me off from your company honestly.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN B. 
Évaluation :
5

Considering the distance traveled, 1 400 miles, I was concerned regarding the condition of the tires.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorris B. 
Évaluation :
2

Me and my friend who came here to rent the equipment felt like we were inconveniencing the owner and the service was not given the priority that we felt was necessary

Ward W. 
Évaluation :
2

Staff was short and rude on the phone. Customer service was just not up to standard. Didn't even walk out to the truck with me and didn't check equipment.I had to verify which truck was which. They had 3 15' on site. Couldn't be bothered to do anything but the bare minimum.

Matthew Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

daniel D. 
Évaluation :
4

Nothing ????

Norwood B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
5

Truck rental scheduled for noon via your app. Went to pick up truck and we were told to come at 1 because person that does rentals was at lunch. Went back ane all went smoothly. Our rental agreement showed to return it in 23 hours which I assume is because we lost an hour from 12 to 1. Had we known it would not be available at that time we would have scheduled it for an earlier pickup so we could get done sooner. We only need the truck for 8 hours so had it back around 9

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harley L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nydia R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA W. 
Évaluation :
5

Very accommodating after I had to reschedule several times. Billy is very helpful and easy to work with. Merci.

Carmen V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tangela P. 
Évaluation :
5

Smooth transaction. Nice guys, would rent again from there.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly X. 
Évaluation :
3

Container filthy dirty. Attendant hardly spoke. Did not obtain second furniture dolly...had more than 7 day notice.

KENneth W. 
Évaluation :
5

The mobile check out feature is a great addition

Robert M. 
Évaluation :
3

its just ridicules that after i got on my knees and crabbed the truck, to returned clean i got charged $ 30 , i got pictures of how i got it and how i returned. i think no one should clean them up if we are still going to be charged for it,

Suzzy Tile Corp C. 
Évaluation :
5

The owner and his son were extremely rude. When I arrived the son announced that he wouldn't check me in until he finished his lunch. He said if I didn't like it then I could take my business elsewhere. I told him no one informed us he had a lunch period when we booked it 4 hours previously. The owner then accused me of calling his son a "liar". Overall a terrible customer service experience.

philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Very helpful staff and they began repairing the left blinker issue as soon as I dropped the trailer off. Great people.

Bob V. 
Évaluation :
5

Friendly staff and quick service.

Candise B. 
Évaluation :
5

Nice people

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne H. 
Évaluation :
5

Fast and friendly service. Took great care of me.

joshua L. 
Évaluation :
5

Very convenient location and service handled promptly

Sharon D. 
Évaluation :
5

Rien

JOHN C. 
Évaluation :
1

The transmission on the truck left me stranded

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALINA P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

The people renting were professional and quick! The truck had some issues. It was VERY clean, but the AC did not work and it was 93 degrees out. Also the seatbelt on the passenger side would lock at all times. It was very uncomfortable for my passenger to ride along strapped to tight.

Deb K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Non les évaluations ont été soumises pour cet établissement.

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