Customer Reviews for Bar Diamond P Ranches
(U-Haul Neighborhood Dealer)

125 évaluations

19231 Hwy 12   Stettler, AB T0C2L0
(5 km east of Stettler)

(587) 799-0770

Heures d’ouverture

  • Mon-Sun: 10 am–2 pm

Services dans cet établissement :

Pour nous contacter

(587) 799-0770

19231 Hwy 12
Stettler, AB T0C2L0
(5 km east of Stettler)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 10 am–2 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dj Leslie 
Évaluation :
3

I know we had a huge snowfall the night before, but the trolly, key box and truck were almost impossible to access. they have tractor on the property so they should have cleared a path for all three of those spots. The snow was literally up to my knees. You moved the time of my pick up by two hours because of the person who needed the truck before me and it really threw me because I only had the boys to move my furniture in and out for three hours. And of course, that wasn't enough time for them. So needless to say, this all took a very stressful event and multiplied it by 10 fold

Terri Simpson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Haustein 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rose Chapman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leanna Gurski 
Évaluation :
3

One issue, ordered blankets none available.

Ritchard Noonan 
Évaluation :
5

Service was amazing

NICHOLAS LINDSTROM 
Évaluation :
3

Drive in a field to drop off trailer, no one was around, just a number to call. I called, was told to just drop off the trailer and that he would email or text the dealer.

Morey Leeming 
Évaluation :
3

No one was at this site

Shelford Woods 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance Kjersteen 
Évaluation :
1

I have a video of rain was coming inside of the truck. I got wet completely while i was driving. Also, they charged me for 2 days although i didn't use two days. My transaction is under dispute. Its such a bad experience.

Md Mazharul Isla Chowdhury 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave Nassichuk 
Évaluation :
1

Person could be their for hours of operation

Samantha Doyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan Lesmeister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Lynn Kozma 
Évaluation :
4

Actually dealt with Simon, a regional manager I'm guessing. He made the experience very seamless, and I got the truck an hour earlier in the morning.

Rob Lee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Tasko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ritchard Noonan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce Gartside 
Évaluation :
3

.

SHAYSE SAS 
Évaluation :
5

Awesome Service

Nino Tobias 
Évaluation :
5

The owner of the location was away, but has been very helpful in the past . The person who helped me, Simon was very helpful

alex peters 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Drew BROUSSEAU 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William connell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Haustein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Humeniuk 
Évaluation :
3

Only 5 of the requested 24 blankets were available. The truck was booked for a trip from Stettler Alberta to Langley British Columbia. It has Summer tires on it, winter tire are REQUIRED from Oct1-Apr30 on all mountain highways in BC!

Bruce Paulson 
Évaluation :
5

the on-line drop off didnt work - so left the keys in the bowl outside and hoped that I wouldn't get charged an extra day I would recommend a more secure method in off hours.

Janice Wagner 
Évaluation :
5

Offer refund if the trailer is used for fewer days than expected. I rented a trailer for two days but only needed it for one and returned it a day early and was told I couldn't be refunded. That is disappointing.

daram van oers 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Philip Horst 
Évaluation :
1

Ww Woke the employee up in am she stated she work nightshifg, we did have a 10 apt Triuck wasnt pulled out n ready for us was garbage in it and the ramp had excess amount of oats n feceal matter not sure if mice or used to transport animals l Employee told me to go put oil I. Truck cuz light low oil on, when I called to ask what oil cuz sticker was off Employee told me call uhaul ask she didn't know. When calling uhaul they said I'm not allowed to put oil in and waited in gas station 1 hr 1/2 sitting in truck. When uhaul called back an said its going to be another hour wait then allowed me to drive to house to load. My 3 helpers had to work an it was to late for them to help me . On arriving at address the baxk tires l just spiinned on the road flat road I sent picture and had to get a neighbor to help me get backed up , i Sent pictures of tires it was unbelievable no traction on the main road. Uhaul roadside assit arrived and 2 pm and said truck need 4 liters and left to go buy oil and come back fill up and directed driver to back up to get unstuck. All Employees sorry .ecept from the lady i picked trick up atlt. This situation should never have happened. I called said I need a free extra day I can't move this evening and drop off truck iam the driver not the one paying and moving . That was odd as well. When I said to uhail Employee iam the driver my daughter moving and paying she replied that makes it complicated , so she said I need to be the renter cuz iam the driver which I found out isn't true, since I couldn't drive on Monday my daughter had to get another driver an add to account that I had access too. My daughter ended up hiring 2 males in reddeer where she moved to help unload cuz here helpers all worked Monday. This was not perfessional in Any way Very hard on a single mom an baby my daughter. The uhal Employee we picked it up from was friendly but just not maintaing and doing her job with prep of vehicle who's renting .

Tamarym Ion 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trey Quance 
Évaluation :
2

I had rented a rather large enclosed trailer. I assumed it would be equipped with normal equipment for such a trailer, such as a jack to lift the tongue up to the hitch. Disappointingly such was not the case. While still reasonably strong a 80, help from a fit 30 something was barely sufficient to lift it. Secondly, this is Canada, leaving the tongues and hitch mechanism laying in the snow and ice may well compromise safe hitch up. When I returned the trailer, I brought a bar to pry it off my hitch and let the tongue fall down into the snow and ice. The trailer also had one of the rear clearance lights out.

Jack Wesselman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica OConnor 
Évaluation :
5

The staff was good to deal with but the tires on the truck were very unsafe due to winter driving conditions with summer, almost bald tires.

Ronald Ian Whittemore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gene beitzel 
Évaluation :
5

Very courteous and professional staff.

lee tardiff 
Évaluation :
5

Great experience. Contactless pick up and drop off. Will use again!

Shannon Thibault 
Évaluation :
4

It said our truck should have had 3/4 a tank of fuel it was on empty with the low fuel light on. The they should have made sure that vehicle had fuel before sending it out.

Shaun Magee 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kadian Williams 
Évaluation :
5

Rien

lee tardiff 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry Norman 
Évaluation :
5

It was a super easy and I recurved friendly service

Philip Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyla ward 
Évaluation :
5

You might want to make it a little clearer where the code is where you scan it for returns,thanks Dennis

dennis barkley 
Évaluation :
3

Show up at scheduled time of pick up and then not charge us for the day we didn't use. I have already send in an email to rectify this.

Scott McKnight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Steinicke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN BADRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerney Balleras 
Évaluation :
3

The woman who called was very short with me and rude. We dropped the trailer off where we thought it should go (by the rest of the trailers) but apparently it wasn't close enough to the highway. I did apologize for the misunderstanding but the woman hung up on me. We have always had pleasant service at uhaul until this encounter. Hopefully she was just having a bad day and doesn't treat all of her customers this way.

Curtis Weinrauch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Buchan 
Évaluation :
1

Read above.

Amanda McNiven 
Évaluation :
3

The website was extremely slow fix it

Joel Stahl 
Évaluation :
5

Great service! Thank you for making renting a vehicle on short notice so easy!

Taylore Primrose 
Évaluation :
3

Flat tire on truck first assigned and taillights on one side of auto dolly were nonfunctional.

Bruce Riley 
Évaluation :
1

Have communication between all uhaul reps and the dealers. The dispatch and customer service team gave different information than the pick up location and I had to call back and forth to figure out my own issues when that should have been done internally. You do not need added stress when moving. Also we were supposed to pick up in Hinton area. We were aware they might not have a uhaul in Hinton but the rep on the phone at the time of booking said we will make sure there is one close in the area for you if not. Two days before our only option to pick up was stettler Alberta (4,5 hours away). Luckily my mom was able to pick up the uhaul as they live in Red Deer. But we were based in McBride BC. Honestly the whole set up and pick up experience was awful and I don't think I will be using uhaul again.

Makala Machuk 
Évaluation :
4

How do I GET MY $60 deposit back

Christine Breton 
Évaluation :
5

Well done on drop off.

Ritchard Noonan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAZ OWCZAREK 
Évaluation :
3

The owner of this pick-up location did not return either call I made after leaving a message to do so. I had no clue that I was to make a phone call upon arriving at their location to do an over-the-phone check in, because they didn't return my call when I started the check-in process. I checked in online thinking that was all I needed to do when I couldn't get a hold of anyone, and drove out to the location at the time of pick-up. Luckily someone at customer service was able to help me and get in touch with someone who could sign out the truck for me, when no one was on site where the truck was. This person was very helpful and patient with me.

Shonna Burkard 
Évaluation :
5

The location is easy to find access. Nobody around to due up the contract. Had to call a fellow by the name of Simon in Edmonton as I was unable to access the contract.without filling out a membership. This was a little inconvenient.

Clifford Park 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menno Amendt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CAMPBELL 
Évaluation :
5

Everything went very well. Highly recommend this place. Phyllis was very pleasant to deal with

Russell Bish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Gerber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Law 
Évaluation :
5

The person who helped me at this location where I returned the truck was helpful. I returned the truck the evening prior to the day arranged for its return. She was happy to help and provided all necessary information and assistance. Thank you UHaul staff for a great experience.

JOHN ADSETT 
Évaluation :
3

Yard could use some gravel, lot is just open field.

Morey Leeming 
Évaluation :
3

Have a person there to help

Shayna Anisman 
Évaluation :
3

It is out in the middle of nowhere and since it is essentially a self-serve location, you have to hope that everything works, that there is enough cell coverage, and that the App works. All of those things were dicey for me. It took almost an hour out in the freezing cold waiting on hold and not having the app working properly until we found a way to make it work. Then there was the worry that the truck wouldn't start (since it was freezing cold) and nothing was plugged in. In the end, it worked, but it was frustrating. I don't necessarily blame the operator, but the system was painful.

Robert Spencer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon Adcock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braydon Bergh  
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Charlton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Cochrane 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet MERKLEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Merkley 
Évaluation :
5

Thank you for figuring out the discrepancy the return time. I really appreciate your help!

Jolynn Mcniven 
Évaluation :
5

No place on the on-line check out to get a rebate for the bag (6) blankets that we did not use

Gordon LOUGH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Rider 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Christensen 
Évaluation :
3

i did not want to buy parts/equipnment to fit the trailer to my car. 7pin connector should be standard when in canada.

peter nooijen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold Brown 
Évaluation :
5

All good.

Matthew Machan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID NASSICHUK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Zimmer 
Évaluation :
1

This place is extremely unprofessional, unhelpful, and even admitted that when one reserves a vehicle, that doesn't necessarily mean that individual will be able to obtain the vehicle which was reserved. Despite being reserved, if someone presents with some payment before the scheduled pick up for the referral - that person will obtain the vehicle - leaving the individual who reserved the vehicle without a vehicle. VERY UNPROFESSIONAL!

Loren Beaulieu 
Évaluation :
3

You should be able to get a hold of someone if you are having trouble picking up and returning your unit. Was put off no one got back to me just my email. Then a day later had to wait on the phone for a hour to talk to a person and I am still waiting to here about my bill it has been 5 days Not very happy.

Fay Betts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry Tudor 
Évaluation :
4

Very easy we were told to park and drop the key in the box, never met the owner

Marvin Nash 
Évaluation :
3

The place didn’t have a dolly and she was rude about it Trailers should have trailer jacks and not to be picked up the front by hand as I had sore back and my wife couldn’t pick it up eather At the place should have a sign saying we’re to go for the office when u pull in to there yard She was rude about getting the trailer

daniel penner 
Évaluation :
3

Do not like the online registration...at all. Thankfully the area manager did that for me.

Rick White 
Évaluation :
4

A representitve available to help. The person i was txting was helpful

carmine maglione 
Évaluation :
3

I was Little over on the mileage, I thought they would not charge me for the extra, also the fuel tanks gauge was iffy and they charged me for 1/8 of a tank which was over 20 dollars.

ben waldner 
Évaluation :
5

Excelllent service, Very friendly customer service.

Christina Howard 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen Harmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Morten 
Évaluation :
5

Great spot to drop if your out of town

Randy MORTEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth Kerr 
Non les évaluations ont été soumises pour cet établissement.

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