On line process was good. Process at location excellentThomas K.
Customer Reviews for Barrys Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Phoenix, AZ 85021
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 8h00 am à 12h00 pm
- 12/25/2021: Fermé
- 12/31/2021: 8h00 am à 3h00 pm
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SUSAN O.
Le client n'a pas laissé de commentaire.JEFFREY N.
Le client n'a pas laissé de commentaire.TYROME K.
Le client n'a pas laissé de commentaire.FELICIA R.
Thank you for the easy process. Delivered late and customer service was very helpful. Liked the drop off routine. Smart.Crystal L.
Le client n'a pas laissé de commentaire.Stephanie L.
I rented a truck, and a uhaul storage, which I was denied access to and drove 2 x the amount I had too, expending more fuel and more cost, and came out of pocket double what I should have. This was a horrible experience.JOHNATHAN R.
We arrived at 6:30am as planned, but the app wasn't working. Luckily for us, there was an employee present, but it still took 40 minutes to leave, blankets and trolley weren't in the vehicle.ELISABETH G.
Le client n'a pas laissé de commentaire.NELS B.
Le client n'a pas laissé de commentaire.Terry D.
There were footprints on the front windshield the truck made some weird noises that made me feel unsafe. Luckily it made to where I need to go and back to their location.LORENA O.
Nothing from my experience.WILLIAM S.
The staff here was very nice and I was pleased with my visit. I originally went to another uhaul location and was treated poorly, so I ended up walking out and coming here which was a better choice. Awesome customer service.SHAKOYA M.
Le client n'a pas laissé de commentaire.NOAH S.
Le client n'a pas laissé de commentaire.ALEXANDER N.
State that you are out of equipment when making the reservation onlineAdrian O.
Only had a couple trucks, Small location for UHaul.GERALD B.
My every transaction is always goodCHARLENE A.
The whole rental process was great! We were really appreciative to have the van to help our daughter move into her college apartment at Grand Canyon University!Rachel H.
First truck I got had an oil light on. Second truck I got, the fuel pump went out and truck died in the middle of the road.Kenneth P.
Le client n'a pas laissé de commentaire.JESUS G.
Exceptionally friendly, professional service.JASON Z.
Le client n'a pas laissé de commentaire.BRUNO C.
Le client n'a pas laissé de commentaire.LEE G.
Nothing he was excellent..TABITHA LASHAN B.
Le client n'a pas laissé de commentaire.Kevin S.
The guy that helped me was very knowledgeable and had great customer service skills.Jason P.
Le client n'a pas laissé de commentaire.JOSE C.
Service was fast and friendly.NANCY B.
Free drinks and snacksâ€¦ loljAMES B.
The app isn't very good and the phone support is worse. Fortunately, the people at the physical location were excellent.JAMES H.
Le client n'a pas laissé de commentaire.JORDAN R.
All was good.MICHAEL M.
Great experience over all. Will definitely be going back!!ESTEVAN C.
Lower mileage rate a littleJOE E.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.SIMON S.
Le client n'a pas laissé de commentaire.JESUS P.
Le client n'a pas laissé de commentaire.TWYLA P.
Le client n'a pas laissé de commentaire.JEFFREY C.
Great customer service!!!FREDRICK E.
Le client n'a pas laissé de commentaire.DEJWAR K.
Le client n'a pas laissé de commentaire.Halley B.
Le client n'a pas laissé de commentaire.TWYLA P.
Le client n'a pas laissé de commentaire.Kirby R.
Le client n'a pas laissé de commentaire.malcom E.
A hardware store. Easy to do business.WILLIAM O.
Le client n'a pas laissé de commentaire.Shiloh Kristine P.
Le client n'a pas laissé de commentaire.Mark W.
My original reservation was for the previous night at 7pm. It was supposed to be the contactless pickup via the app but it once we arrived at 7pm to pickup it said that we had to wait until the store opened the next day. This completely derailed my moving plans for the weekend, we couldn't start the move until the next day so I had to push my moving plans out a day and I had to call off work all because of this thing that didn't work. I am very dissatisfied and would like to make my complaint heard.WESLEY W.
Le client n'a pas laissé de commentaire.BRITTANY G.
Le client n'a pas laissé de commentaire.JONNA H.
Le client n'a pas laissé de commentaire.TIMOTHY T.
My truck reservation was converted to in-person pickup from the 24/7 mobile pick up, and I was never notified. I arrived around 6 am to pick up my equipment and only found out upon arrival. The store did not open until 8 am but they kindly opened early so we could pick up the truck. I received excellent service from Barry's. Uhaul did not provide excellent service, as I spent over 1 hour and 45 minutes on the phone being transferred from person to person and being put on hold in between these transfers.RYAN D.
From reserving on line to the treatment I received at Barry's Ace Hardware during pickup and return of the truck, I was very impressed with the ease of a successful transaction! The staff at Barry's were professional, cordial, and informative. Kudos to them for their service and to U-Haul for having Barry's crew on your team!JOHN D.
Very nice people, very helpful and kind. Excellent service!Michael S.
Would have loved a ramp on the truck for movingASHTON H.
Le client n'a pas laissé de commentaire.KEVIN B.
Great customer service!Kevin P.
I had trouble doing the self check in, there was a problem with the web sight not recognizing my account. I had to call for help. The customer service rep told me to choose the setting "no account" and use my contract number instead of my phone number and password. That allowed me to complete the self check in. I am curious why we go through the process of setting up an account only to be told not to use it. And I was on hold for 28 minutes to get to speak to a customer service rep.FRANKLIN D.
I had originally signed up to pick up my truck at a different location. However upon arriving there at the scheduled time that was listed on my confirmation and trying to use the app I was informed it would not be available until that facility opened in an hour. While waiting I received a text to pick up my truck another half hour later and listed the address. Luckily I noticed that the address was different as nowhere in the message did it indicate that my reservation was being altered or that the pickup location had changed. The pickup itself went smoothly but it was 90 min later than the reservation was for at a different location and in none of the communications to me was there any language to the effect of â€œyour reservation pickup location time or location has changedâ€Charles H.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.MATTHEW J.
The only problem was the gas gauge and the readings on the app was not correct. Everything else was quite nice the people are exquisite highly recommendableRONALD R.
The folks at the location were great, the truck on the other hand is in rough shape. Pretty they need to check the fuel mixture on this one and the headlights were mere suggestions to the darkness. Would not have accepted this equipment if going long range.CHAD S.
Le client n'a pas laissé de commentaire.Payton C.
Le client n'a pas laissé de commentaire.Christopher H.
Nothing - service was prompt, efficient and excellent! Josh was great!Michele P.
Le client n'a pas laissé de commentaire.GIOIA B.
Nothing I can think ofðŸ˜‹Sally S.
Super friendly and knowledgeable staff!! Thank you!JENNIFER T.
Le client n'a pas laissé de commentaire.FRANKLIN D.
The associates were very friendly and helpful. I would definitely recommend this location!CURTIS A.
From the technology to the personal attention at Barry's Ace Hardware- it was easy, pleasant and reasonable. Merci.KATHLEEN S.
Everything went so smoothly. Easy pick up and return. Great friendly staff.KATHE M.
Excellent customer service.ZACKARY S.
Le client n'a pas laissé de commentaire.Andrew W.
Staff is friendly and workable. Great location. Public access to a bathroom would be great but truck rental is very goodPAUL K.
Don't overcharge everyone else. I didn't even get any deposit back or anything. Very upset and it was very poor service renting from them.ZACHARY D.
Le client n'a pas laissé de commentaire.Diego R.
Le client n'a pas laissé de commentaire.Yoanet J.
Fast service, good equipment. Excellent experience.LA WANDA S.
Le client n'a pas laissé de commentaire.BEAU M.
It was fast and easyANDRES M.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.DOREEN W.
Lower mileage costFRANKLIN D.
Le client n'a pas laissé de commentaire.Santiago P.
Le client n'a pas laissé de commentaire.MITCHELL E.
make sure the truck is working right. I should have been charged less.PAMELA J.
The reservation process was very easy, the truck was available at the time requested, and was clean with no dents. Will use this site again for moving needs.DAWN S.
30 minutes before returning the uhaul truck, the uhaul ace barry hardware store attempted to charge my credit card for 17,00 $ without my knowledge. Luckily my card was locked so no funds were removed. Then for the next 3 days the store tried to charge my card for 0,83 $. I was not aware I owed almost a dollar. I called the store 4 days later and they emailed me a receipt finally showing me what I owe 0,83 $ for.Brittney H.
Have more person that know about I haul rental. Only 1 person does the work.ANNA S.
Just keep up the good workRORY W.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.VICTORIA C.
Le client n'a pas laissé de commentaire.SHANNON M.