The service center did a phenomenal job.
Kenol D.
Customer Reviews for Baumgartner Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I only rented here because it was the only location within 15 miles that had a vehicle available.
Jonathan J.Aucun
GUILLERMO R.The location for our initial location was. Loses when we arrived. We waited for 45 minutes, then called U-Haul corporate. After waiting in the queue for ten minutes, I was placed on hold on for at least another ten minutes. I hung up and called back and was placed back in the queue and waited again. I was finally helped and sent to Baumgartner's, who were great. I was told by U-Haul corporate that I would receive a 50 $Credit on my credit card, which I have not received.
LEE M.Please have an alternative contactless method for returning the vehicle in the case of a phone dying.
Lina S.You guys are awesome thank you
ALI R.Offer trucks with lift gates
robert U.Awesome and friendly
Marvin M.Truck's alignment was terrible. Steering wheel is at 1 o'clock driving straight. Location was great. Fast and friendly and the uhaul truck was in a locked gated area. All good things! Thanks
malcolm H.My pick-up location was changed 5 times. Additionally, my car tow and truck weren't in the same location, and I had to drive an hour to pick up the 2 separate rentals. Absolutely horrible customer experience and even worse customer service.
Jonathan R.I had to fix the jack handle before I could use it. I was lucky that the pick-up location was a Hardware store. I had to use tools and get a bolt and washers to fix the handle. I was 16hrs from home and no other choice in a trailer to rent. It was also the straps for the front wheel that was 3/4 of the way cut through. I had to buy straps to strap the front of the car down.
David W.Excellent service. Truck was clean and in good condition. The staff members were great !
Brianne D.Excellent customer service
Albert L.No packing supplies. Out of the way location. Part of another business so not dedicated to uhaul.
Peter G.Well I'm a returning customer and again satisfied with this vendor. It was smooth and easy to rent from them, so hopefully it will be for the next customer.
celeste R.None everything was great and great service thank you and god bless stay safe
Rosemarie R.I'll use the Uhaul location again.
livingsto E.ever thing was good.
leroy J.Everything was wonderful! This was such a pleasant experience. The staff was knowledgeable and friendly!!! I'd gladly recommend this location to everyone I know. Thanks a million!
Nicole W.Nothing. I returned the truck without hassle or problems. He gave my receipt and I was finished. Great company and great business. Spent hundreds of dollars less by doing the move myself and a couple of good friends. Thanks U-HAUL
david B.Service was great, easy rental process, and great customer service
maximina P.Don't bother using them, they over charged me for 3 days and a extra 200 miles, gave me a broken hitch and then I had to wait o we 2 hours for someone to show up to fix it, and after all that, they had the damn nerve to charge me another 38 $because I didn't put more gas
richard C.I wanted to let you know how helpful and so patient and knowledgable Mr Roy was in Carteret.Nj. This man took the time to make sure I had what I needed and made sure I knew everything about the 26 ft truck I rented from Uhaul. This meant a great deal to me a single mom with 5 kids....I think it's important to mention when people are really doing a great job. Uhaul is lucky to have such a great employee. Thank you Mr Roy for all your help, it was greatly appreciated.
Stacey D.Very satisfied.
gary D.He is very nice and friendly guy very good service no extra charges
Gurpreet S.Definitely recommend, I needed the truck at a moment's notice, and it was ready to go ! Thanks to Baumgartner hardware I was able to move quickly and efficiently, they are the best
Michael B.Absolutely the best experience for truck rental ever ! No hassle, equipment ready to go, return was just as easy, will definitely recommend
Michael B.First time using the mobile pick up there were a few snags but I would recommend taking its of photos no need to call customer service
Taiga I.I love the service price is reasonable very goood system
philip B.Rapide et sympathique
Kim S.Good service no problems
Marva B.Thanks to the person at this location I was given important information about my rental sittuation.
Richard E.The equipment was clean, but the Air Conditioning was blowing hot air, no matter what settings I tried. We were carrying heavy stuff in the heat, and couldn't even cool off a bit. Very upsetting.
yaakov B.Had to park the van on the street. The lot was locked up. It would help if the paperwork indicated the office hours.
Cordelia A.I was running a little late due to a busy morning and called the store to let them know that I would be coming in late to pick up the truck I rented and I was told it would be fine. Then the man at the store informed me that UHaul was going to cancel my reservation because I was late. He seemed upset because he could have rented the truck that morning and had it back in time, but since I paid for the reservation and my card was on the account, I don't see why it matters when I pick it up. I'm sorry that he could have rented it out that morning and made additional money, but I don't see why that's my problem since I paid for my rental. The whole experience was rude and unprofessional.
ADAM S.Keep up the good job!!
Maritza R.Not sure what the gentleman's name was who helped us but he was so courteous and kind. Would definitely recommend this location to everyone.
Anne T.Nothing at this time. I had a great experience at the Randolph Street location. The 10' truck was well maintained and easy to drive. I had no issues at all
Sharon D.Very friendly and helpful staff.
John C.Explain the return process
Teresa C.always a pleasure doing business at this location.
BETTY F.Keep up the great work!! Always a pleasure doing business there..
BETTY JO F.