Lots of smiles from the two men but no masks in sight. I love freedom to but I am moving my sick mother in law who cannot afford to be infected with COVID. We have been told she will likely die if infected. Not wearing a mask disrespects life. Very disappointed and I will jot go there again.JUSTIN H.
Customer Reviews for Bay Storage JV
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Olympia, WA 98502
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
8h am à 1h pm / 2h pm à 5h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TRACEY S.
People here are first rateRICHARD B.
The store was closed when we dropped off. However, an employee was still there after hours and he came out to give us directions on parking. He was a very nice man, made sure everything was OK with us. He was great and a easy in and easy out location.JULIE ANN G.
Le client n'a pas laissé de commentaire.Rhonda W.
Nothing. Operator/Agent at location is friendly, sociable and competent.JOHN H.
Le client n'a pas laissé de commentaire.VIRGINIA P.
Le client n'a pas laissé de commentaire.Jesse L. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY F.
Le client n'a pas laissé de commentaire.Josh O.
Le client n'a pas laissé de commentaire.RONALD B.
Both of the men at the desk were efficient and helpful in completing our reservation. Intelligent and positive people help start the moving day right!MICHAEL M.
The trailer we rented was supposed to be 5x9 but it wasn't quite 5 ft wide & we had difficulty loading my cart on. We actually had to tip the cart on its side & slide it in. Actual measurements of the usable space would make it easier!THOMAS DUANE N.
Le client n'a pas laissé de commentaire.Erick K.
Le client n'a pas laissé de commentaire.SYDNEY H.
The beat experience on both ends that I have ever received from U-Haul at both ends of the transaction.RAY F.
The staff members at this location were very friendly and helpful. They provided excellent customer service!Mark J.
Clean cab interior Change oil Too off gas tank (I had a little less than a half tank when I picked it up) Had to have the manager on duty finish the pick-up paperwork as the remote agent was unresponsive.JOSEPH P.
Site manager Thomas was great from start to finish of my lease, will be back next summer.MARK F. | Expérience générale
Le client n'a pas laissé de commentaire.SERENA C.
Great serviceCHARLES V.
Best service and it was so fast and just a great place in and out service and everything was clean and ready to goAnthony B.
Le client n'a pas laissé de commentaire.Todd F.
This was one of the most positive experience I had in U-haule. The teammate that helped us with the reservation was extremely professional and helpful. He treated us with respect and understanding of our need. We were able to do our chores and save money and time. Merci.KIDUS L.
Le client n'a pas laissé de commentaire.Roger Y.
Le client n'a pas laissé de commentaire.Lily M.
Le client n'a pas laissé de commentaire.CHRIS M.
My only complaint is that when I searched for the reservation it gave me another location. So when I got the confirmation of my order it was for Corrpac Packaging & Fulfillment Hunter Distributing. So it was QUITE frustrating to show up there only to find out that they don't have a van and don't cary vans. Why was I never contacted about the change in venue? Why would your website give me those options when this place didn't have a van? Thankfully Bay Storage was not far away and they were quite helpful.Mark M.
good customer service, friendly and professionalMARY J.
Don't rush me and call about how customer showed up early and there mad cause drop off was 10am and I wasn't early. **** those people renting that truck and **** uhaul for calling me and rushing me!!!! I was there way before 10am. The nerve !!!Jason P.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.SARAH M.
Le client n'a pas laissé de commentaire.Robert M.
By far the best Uhaul place around!PATRICK D.
only the mother to the son was there, we parked the truck next to the other truck, the gate was open. We returned the truck Saturday evening. I filled the truck up in Aberdeen to the tune of a bit over 35 $- i used my card so it would show in my checking account - so i have proof that this amount was put in the truck. the U-Haul in Olympia charged me 45 $for gas. there is no way that it takes 80 $in gas to drive from Aberdeen to the outskirts of Olympia. When i rent a 1 way rental from Yelm to Aberdeen it only costs me 46 $in gas. either the gas was stolen during the night or your gas gage is off or your truck desperately needs a tune up. They also charged me for mileage. this was a convivence to U-Haul to have the truck in Olympia. i don't think i should pay because you didn't figure the mileage correctly and when i called in to U-Haul they said there would be no additional charge if didn't go over 60, which I didn't. i never meant the U-Haul manager so i have nothing good or bad to say about him, except he has a mice mother.KATHERINE L.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Steven J.
Le client n'a pas laissé de commentaire.Cliff M.
Super helpful people. Make it easy and you also can get some storage too!SUSAN R.
Nothing to add other than in all my years using uhaul I had the best experience here at this location!! Thank youROBERT B.
Le client n'a pas laissé de commentaire.Dolores R.
Le client n'a pas laissé de commentaire.PAUL W.
We were told we could drop off the truck in Shelton within a 24 hour period of time. Then the next day we were told we had to take the truck to Olympia early in the morning.PETER J.
Desk guy was EXCELLENT! Went way out of his way to help me save some time and came through in a ponch when everyone else failed me. 5 bags of popcorn.COLIN H.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.JAMES L.
The gentleman that helped check me out was fantastic. I arrived just at closing and he was very patient and professional.RONALD LESLIE G.
Le client n'a pas laissé de commentaire.Steve P.
The gentleman that helped me through the process was very kind and patient, he had knowledge on everything I had asked him. I definitely would recommend this u haul place to everyone it really was a wonderful and very easy experience.Karalee M.
Picking up a trailer was so quick and easy, I don't know how it could have gone any better. Merci.ROBERT EARL W.
Thomas was absolutely amazing and went above and beyond with the level of service. An outstanding employee.EMILY P.
Le client n'a pas laissé de commentaire.BRUCE M.
Le client n'a pas laissé de commentaire.Sydney B.
Le client n'a pas laissé de commentaire.samuely H.
Le client n'a pas laissé de commentaire.Michael P.
Van wasn't clean but not a big deal.Terrance R.
Exterior was covered in bugs and not washed. Interior had not been properly cleaned.MICHAEL M.
The equipment/ material was in excellent condition. Staff was helpful and accommodating.Dixie G.
Great customer service at this locationTrevor D.
Thomas is always excellent to work with. We love renting from Bay Storage!!!Max C.
Excellent service à la clientèleBruce A.
Great experience! Easy to find, fair price, friendly service. This was my first time with mobile check in- saved a lot of time!sharryl H.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.Michael L.
Very strange interaction altogether- the man at the desk was helpful but seemed a bit frazzled, although it was a Monday morning and I know he had a lot to check in. Was incredibly appreciative of the man who helped me move my truck. The parking lot was insanely small and narrow and he helped me get it out and was very kind. Loved the cat and the baby- very cute.Victoria S.
the unit leaked and got my items wetBrian K.
Le client n'a pas laissé de commentaire.chad E.
Le client n'a pas laissé de commentaire.Dan G.
Excellent service à la clientèle. The gentleman working was very friendly and got me right in and out.Rhonda N.
Le client n'a pas laissé de commentaire.Trent P.
The attendant was very good. Polite and on it. Good guy.Kevin R.
Our experience was wonderful.tanya Q.
Le client n'a pas laissé de commentaire.MARGARGIT J.
Great customer service!katie M.
Le client n'a pas laissé de commentaire.Teri O.
Manager was incredibly helpful and provided great service.ANDREW P.
The Manager was extremely polite and courteous. Service was very quick (In & Out). We would definitely Rent from this location again.Jason B.
Le client n'a pas laissé de commentaire.Khyle J.
Excellent service à la clientèleLeo H.
Thank you for allowing us to use your service while still abiding by social distancing rules. Thank you so much! We were late to our pick up and the guy helped us anyway. He was very nice.Elizabeth D.
Le client n'a pas laissé de commentaire.CAROL P.
Le client n'a pas laissé de commentaire.robert J.
Thank you for providing Covid 19 safe service via internet access and phone app. The safe customer service via phone and pick up drop off from the location employee (Adam), was above and beyond as well. Thank you for providing safe protocol for taking care of your location employees in a respectful way.Jillian S.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.jerry J.
Great customer service!bruce W.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Dantrell H.
Excellent service à la clientèle. The rep was knowledgeable, personable, knew the product line and how best to use it. Would definitely recommend again!John C.
Not Applicable. Very excellent serviceScottie D.
Le client n'a pas laissé de commentaire.Carrie R.
When I dropped off the truck I got 10 $credit for the oil I had to put in it. It was two quarts low when I picked it up, and the oil light was on. The facility added two quarts right there, but I had to add two more later in the trip when the oil light came back on. The steering was messed up. There was no compensation for the slack in the steering wheel, or that the steering wheel was crooked. I drove it from AZ to WA, about 1500 miles, and the steering issues made it very difficult to keep the truck in its lane. This truck should never have been rented out in that condition. It was negligent and dangerous.James J.
Le client n'a pas laissé de commentaire.robert L.
Le client n'a pas laissé de commentaire.Eric S.
Continue the great serviceLeo H.
Le client n'a pas laissé de commentaire.sean D.
Great Service. Friendly and helpful managerdorothy S.
Nothing. Great and easy experience. Appreciated the exceptional customer service experience we recieved. Will use again in the neat future!Jeffery B.