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DAVID C
Customer Reviews for Bay Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We do not need uhaul services too often but we used this location 4+ years ago for our move from outta town to in town (we used a big box truck) and it worked out great. So when we needed a small trailer this time it was our first choice and actually got the slightly bigger 5X8 because the 4X6 was not available for when we needed it, just to use this location again, and yes the smaller size was available at a couple of our other locations in town. I know nothing about other locations in town so they may be great as well I/We just really liked working with this lady.
HOLLI RVery friendly and prepared from my drop off. The place is also an antique store - so just a different atmosphere, not full of boxes and other packing supplies :)
Kimberly DClean the floor inside of the cargo compartment. When we unloaded the truck the items had black residue on the bottoms. This put marks on our new carpet and flooring. We had to buy a carper cleaner to clean our new carpet. Not a happy time. Check the floor when renting a truck so this doesn't happen to you.
Steve MNot the fault of either U-Haul location, but we reserved a U-Haul in Casper, WY. The corporate office moved our reservation to Gillette, WY...2,5 hours away each way. They also gave us a 20' truck when we reserved a 26' truck. I paid more money overall for a smaller piece of equipment than I reserved and had to drive 5 hours for it. This necessitated a 2nd move day with more equipment - which is less than ideal moving out of state. As soon as I left Casper fully loaded, the check engine light came on. Since I was fully loaded I just gripped the wheel and hoped for the best for a 4 hour drive.
Shannon COwner stayed in contact.
Sheila ESuper friendly service, easy transaction. Je les recommande fortement.
John DRose helped us out, outside of her normal business hours!
Jon GThis experience was great,the equipment worked very well, and your employee was very kind and considerate of what was needed, thank you for a great experience.
SANDRA AGreat experience quick and easy and rose is always so nice and helpful
Kaycee BShe was very friendly and helpful
Brandi CVery helpful and friendly employees. Drop off was quick and easy. A+ experience.
Jeremy MWhat would we do without Rose for a uhaul truck!! Used 4 truck rentals to move, excellent and above board service every time!
Theresa MNo improvement needed
Kenneth HVery friendly and helpful staff
Greg JProfessional and knowledgeable
Michael SVery friendly. I really liked the lady that helped me. From in phone to in person. Truck was super clean! Nothing that I moved came out dirty and I really appreciated that.
Sara MFriendly people.
Larry MRose was extremely helpful and answered all my questions.
Cole JRose was very nice and super easy to work with and was super helpful!
Dalton WRose is the best, very kind lady. She's helpful in getting you in what you need, when you need it. She explains all the billing details well, you understand what your being charged. She's right there helping hooking up the trailers on departure and unkooking when returning. I was there to watch her do the same excellent service with other customers as well. Would highly recommend Bay Treasures for all uhaul needs and for a fun little store shopping experience. I will definitely be back.
Pete ARose was exceptionally helpful in getting up what we needed and was very understanding of our situation, I personally thank Rose for all she did for myself and my husband.
Debra SRose is amazing at her job. She sent me text reminders of the time our trailer was due which was helpful at keeping my schedule on track.
Ashlee SAwesome customer service. Friendly staff and very helpful. Fortement recommandé!
Nathan HRose is always so sweet and helpful, I only go to her
Bridget OI don't know of anything for improvement there. I was treated very friendly and professionally. The staff there went out of they're way to me help. I was very satisfied with everything.
Zane GGreat service..
Jeremy HThis is where I found out I went 90 miles over my limit The gas I had to pay to go 2 hrs away to get my truck and drive 2 hrs back then fill the truck with gas for my move deeply cut into my moving expenses I don’t feel I should pay the $60 for the over mileage fees This is the least you could do to fix my inconvenience I also don’t feel that paying $415 for a 2 min pull out of snow is very good either It’s Wyoming weather and there is snow everywhere
AMANDA CAmazing owner helped us so much
TINA HEveryone was very helpful and seemed to genuinely care about helping with all I needed.
Chuck BNothing but the reservation line gave me a wrong address at pick up, had to call drop site to get proper location.
Chuck BThere was a drop off location closer to my home for the second trip from ND to WY. I chose to drive farther and go to Bay Treasures because of my previous interactions with Rose. She is friendly and welcoming. I will look to her first for any future U-Haul needs.
John RGreat customer service!
Clifford CWe were completely satisfied with the service we received. At this location nothing needs to change.
Robert S