This location is by far the worst I have ever dealt with. I have rented from U Haul dozens of times, all over Ontario and in 3 or 4 different states and never had a problem like this. They do not appear to know how to operate the U Haul system. They apparently only have a laptop that he did not know how to operate. He called his wife and eventually she came to the store and did get into the system. They do not appear to have a printer, copier, or debit/credit card machine or know how to email paperwork. During the rental process she insisted that I take a picture of my driver’s license with my cell phone. No Idea why. When they did not know how to process my card they had to contact someone to walk them through it manually. I hooked up the trailer and checked the connection and lights myself. During this process she was not aware that once the 4 way flashers were working then all the signals and brakes would also work. I had to individually show her the right and left signals and brake lights as well. When I returned the trailer, they still did not give me any paperwork. Said the company would email it to me. The following day I went back and told her I got nothing. She insisted I did, then she got angry and said. (We follow rules, you don’t follow rules) Have no idea what she meant by that so I just left. These people are very bad for the U Haul system If anyone is renting from a location or booking one online and this place comes up to rent from go elsewhere even if you have to drive 50 miles further to get your U Haul unit. It is worth it.
Lloyd S
Customer Reviews for Bayside Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
better computer knowledge of the person responsible for my pickup registration as it took all most an hour to get it done.
diane mFirst of all, U-Haul changed our pickup location at the last minute, resulting in an additional 25km drive for us, which was not what we needed in the middle of a busy move. When we arrived, the person at that counter seemed completely unaware of the procedure to dispatch the U-Haul vehicle. Despite having checked in online and confirmed my reservation over the phone with U-Haul the previous day, this process took about 45 minutes while he sat in front of a computer and largely ignored me. He also left to serve other customers during this time. During this time I had to call U-Haul to ask that they expedite this process. This location should not be used for U-Haul pickups. The truck was filthy. We had to clean smeared chocolate off the floor, there were cockroaches and other bugs in the back of the truck. A full cleanout was necessary before we would load our own belongings. The cab had dirty clothing (presumably from the previous renter) and there were dead bugs in the cupholders. This truck was clearly not inspected before being rented out again. Unacceptable.
Mark C