Rien
Marc T.
Customer Reviews for BBQ World Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gas tank wasnt completely filled when we took truck, meaning the needle wasnt on or pass the F on the gauge. The truck had bags of chips, soda bottles, and Gatorade bottles in the doors and behind the seat. I mentioned when I picked the truck up that I didnt want the additional 14 $coverage, however during the checkout process it was added to my bill. There was a button that said "I do not agree with the charges" during the virtual check out process but its was nearing my return time, and I didnt want to risk checking out late and being charged more money going through all of the prompts. I understand the convenience of the virtual checkout, especially after hours, however I wish we would have been given a heads up to the process, as we were only told to park the car and there would be a drop box for the key. Luckily we got to the location at 4:30, because the entire check out process took us 30 mins. I'm sure next time it will be faster because we know what to expect, but as a first time customer it was off putting. I want to say I was greated with a warm welcome, and expedited service when I first entered the establishment. All of the staff were friendly, smiling, and welcoming. One of the staff made sure to confirm that I didn't want the 14 $additional charge, which I appreciated, but was disappointed that upon self checkout, the charge was there. I will use this location again. I was able to book with less than 2 hours out and the truck did the job it was supposed to. I would like a completely full gas tank next time (we took pictures for confirmation), if I'm expecting to return it completely full; and perhaps not have to clean up the trash from the previous guest before returning the truck. Especially being that I have to provide pictures through the self check out app to assure the truck is clean. The check out process was a hassle because we weren't expecting it (having to turn on locations on our phone, unblock the uhaul setting, take pictures, etc.) However, luckily we returned at 4:30 (30 mins before our return time of 5p).
Sheona G.S.O.
Chanel B.The staff at Barbecue World Propane Bay Shore U-Haul dealer were a PLEASURE to work with. They are very professional and take their U-Haul rental business very seriously. I rent various types of U-HAUL equipment all the time, and this was my first time at this third party owned U-Haul (not corporately owned) partner. They made both checking out and returning the equipment very fast and efficient. I felt like they valued my time, valued me as a customer, and their equipment is very well maintained. I would not hesitate to use this location for future equipment rental needs.
Brian S.fast transaction, great service
Anthony M.For what we needed the truck for it was just fine.
PJ C.This was one of my worst U-Haul experiences ever. I had a reservation booked for a larger truck at a different location and it said to click on 24/7 share for easier access. Once I did my pickup time automatically changed from 10am to 7:30pm the day prior to pickup without notice. This will be my last U-Haul rental after this. My previous reservation was 23363099. I am beyond disappointed and angered by this experience
Kevin W.Trailer was hooked up fast. And had no wait time. When I dropped it off thevworker came right out and removed it from the truck in seconds. Deff recommend this place
Gage A.I'm U-Haul fan usually It's my go to . Transaction Was always so quick and easy. This time. I rented a pick up for a few hours. It was clean. Started it, check engine light stayed on all different lights were flashing and my top it off. The car barely moved. I literally came home with the car and brought it back I didn't trust it and thought I was going to break down. U-Haul actually actually gave me my money back. But then toom it again. Not even going to begin on the checking I.
Michelle K.Very easy check-in and check-out process. Equipment was in excellent condition.
Jay T.The only problem I had renting a truck from here is it lost power as I was driving it home after leaving the place an had to bring it back
MATTHEW M.nothing
RAYMOND L.Feels like I'm part of the family when I rent from them. I wouldn't go anywhere else.
DAMONC S.I was quoted one price on the phone and charged significantly more (~250 $). I called twice in an attempt to rectify the situation. Both times I was told Paul would call me back. Still waiting for the call and resolution.
Jude R.Cab smelled like cigarette smoke
GARYM B.left driver rear signal not working for my entire 200 mile roadtrip. i am requesting the cleaning fee of 25 $be returned to me since the app would not let me exit the program without submitting photos of a clean van I returned. I did not have possession of the keys when the pictures were being required to take.
Thomas F.Nice people! Fast and easy check-in. The van I rented was first class. Clean, well maintained and easy to pick up and drop off. I will be back to these guys for my future moving needs. Thank you!!
Daniel P.Nothing you guys were great
Daniel D.Our truck didn't have a ramp. Please ensure there is one for the next customer
Mutshipay M.AC DID NOT WORK AND WINDSHIELD WAS CRACKED
Kelly M.Equipment was clean and comfortable. Staff was professional, helpful and friendly. This helped tremendously. Thank you for your great service.
Ana A.Tow dolly lights did not work but I had my own
Brian W.No complaints - quick, efficient and pleasant!
Ronald H.Make sure you tell the customer
RICHARDA Z..
Frank F.The whole process was excellent!
CHRISTOPHER M.Excellent customer service. Both reps were friendly and informative.
JEFF F.This is my first time renting a u-haul, the experience was good, the staff was accommodating and professional. The truck was clean and well maintained, the gas gauge was a little weird but other than that no complaints. Good experience!!!!
DANIELLERENEE S.The staff is great and polite I went there often always quick easy check-in and check-out. I think they're all doing a great job thank you
ROYM JR P.Great experience, wonderful staff, super easy to rent move and return
Hallie H.Paul was very friendly and knowledgeable about what I needed in the whole staff there was friendly it was a very pleasant experience
George R.rented a truck for moving with an easy pick up and easy drop off. the truck was exactly what i expected. definitely use again if i need a truck
Carolyn K.Very accommodating staff. Everyone was real friendly.
Michael B.Rented a van there many times. Fair price great customer service. Quick check in and out.. Keep it up and I will keep coming.. Thanks..
Roy P.They actually gave me tips to save money on my rental. This is my go to Uhaul rental spot.
CHERYLM K.I was very satisfied with their service
MA A.Rien
Ronald C.Everything was great
Angela B.Paul and staff at this location were very friendly and a pleasure to work with. We're moving out of state and need a trailer a couple more times so we reserved from here again we were so satisfied with the experience. Je la recommande fortement.
Michael B.The best customer service experience.
WALDEMAR C.Nothing...it was perfect!
Thomas C.Sweep out trailer and fix rub rails inside trailer
WILLIAMJOSEPH R.Very good service
Leo G.Friendly service, quick and reasonable pricing.
Marisol M.The customer service was great. Very professional and personable. I rented a motorcycle trailer for a day and Paul brought it over and install it for me. when I returned, he took it off and removed it. The whole team is very easy going... I will absolutely rent equipment from them!
JOANNAB A.I found roaches in my vehicle and there has been no attempt to right this wrong. I wasn't able to use my vehicle and your company stole over 100 dollars from me. This service is a scam and I will be pasting this review on other social media services soon.
Michael F.Everything went quickly and smoothly during pickup and drop off. Trailer was in good shape
Michael G.Quick and easy, very friendly staff! U-Haul was a rescue to my HomeGoods impulse buy!
Lisa B.This was a very easy and smooth transaction, will definitely recommend them and I will be using their services again. Merci.
Benny N.Customer service was the Best and the truck was warmed up for me in advanced. Je les recommande chaudement.
alex V.Lot was not shoveled, i pulled out and van got stuck in snow guys came out , got me out, one guy no mask on in the van trying to free the van from all on my time. Honestly i demand a refund. I come back location is closed try to park get stuck in snow again take me 30 min to shovel, what a nightmare.
georgios K.Service amical
Eugena B.Nothing I had such a great experience with Benny that served me and answered all my questions what a sweet employee I will be back Thank you Benny
Jamie W.