DAKOTA S.
Le client n'a pas laissé de commentaire.
Évaluations des clients Beach Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Beach Self Storage
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
JENNIFER P.
Nothing, absolutely excellent customer service and accommodation
CHARLES S.
They were great an Apologized for the other Locations carelessness....
Aaron J.
This was a great and very easy drop-off location.
JAMES M.
Don't change anything about this location. It was an excellent experience.
Michael S.
Great rental experience.
William S.
RAN ALL AROUND 9-12-20 TO FIND OUT WERE TO PICKUP VAN .NO PHONE CALL ME EMAILED 7:30 AM MORNING OF . I DO NOT CHECK MY EMAIL EVERY 5 MINUTES .
Mark B.
Owings UHaul was excellent. The vehicle was clean and in good shape. The UHaul online reservation system was pretty poor, though. I was ready to go by 8:40am but had to wait til 9:00 am for the owner to open the shop due to the online system bugs. Then I found out that the online system had assigned me a van that didn't have a key available.
Chris M.
Support person was unpleasant and rude (both at pickup and upon calling about bogus cleaning charge). Cleaning charge is bogus. The trailer was swept out and yet I was charged for "dirt down the side" (funny since what was moved were 300 lb wooden boxes 100% wrapped in black plastic before they were ever loaded so where exactly did that "dirt" come from) and "a dead bug". Will never use this location again.
Teresa W.
This was not the location I was told to arrive that on the day I rented the truck I had to drive another 10 minutes to a different facility then what they told me. I also reserved some furniture pads when I rented the truck online and when I arrived at the location there were no furniture pads. Although the customer service representative at the location was very pleasant and helpful and she deducted the cost of the furniture pads I feel like I should've been given some other kind of relief.
Richard D.
I wished I hadn't had to drive to that location when Calvert Auto is right next door but Beach SS was great.
Marsha C.
There was really no room to park the truck when returning it, and was charged $25 for “cleaning†a clean truck... disappointed in that...
MADORA C.
Everything was great
James J.
No improvement needed at this time. Service was excellent! Jim
Mellissa B.
The service was excellent. The staff was very helpful and explained everything to us regarding the virus.
Emma R.
The truck cab floor was covered in potting soil. It looked like it hadn't been cleaned out at all.
Kristina T.
I used the mobile pickup service which seemed like it would be seamless. A couple days before my pickup date, I was prompted to upload a front and back image of my driver's license. When I got to the pickup location, not only did I have to upload the same pictures for a second time but also had to provide additional information to confirm my identity. I really think phone calls to my mother and sister could have been done previously, and should have been avoided at my time of pickup since I got the truck at 7am.
Jason E.
Excellent customer service with and an all around great location to rent a uHaul truck
Michael B.
Great service, clean van, love how it is 24/7 accessible.
Chelsea B.
The office manager, Crystal, was super helpful as she always is. We were having some issues with the mobile pickup and she helped us through it. Highly recommend this location as a pickup point!
Andrea G.
Just want to thank Rachel for her service at beach u haul in Owings I don't know if that is her name, but thanks Great experience
Harold D.
All the text message & email was very sketcy ! Had trouble confirming my reservation when picking up truck ! Was kinda put off by somebody calling me monday 2days after I returned on time at same location & asked me about location of truck ??? You have to do better than that !!
Charles Z.
Tried to do auto check in but was unable to complete on the phone. The attendant was able to complete the process in the stir.
eric M.
The Representative was very Pleasant and very knowledgeable: She was very Professional. And she also helped me with assistance to the next UHal.
mIchelle N.
100% satisfied, will recommend to others and I will use this facility again.
Thomas F.
Everyone was courteous and friendly.
Eric P.
Worked perfectly. Very happy.
Hugh W W.
Be more honest about the cost of the rental. How the cost went from the widely advertised 19.95 to 107.66 for a short distance of less than 90 miles for 6 hours returned as rented I fail to understand. But there you have it. Will not use Uhaul again.
Robert W.
Convenient location for where we live.
Charles C.
Great service.
Amber M.
Staff was very friendly . Very nice and clean environment. Even has coloring for kids to occupy time.
RUSS R.
The woman that runs this location know her job and is people friendly. U-Haul needs more people like her working for them.
Randy J.
The location was supposed to be open at 9:00. When we left at 9:10, no one was there still. Would have preferred a person to return truck rather than doing it online.
Carolyn T.
Some of your online information differ onsite or your agent isn't aware of. I mentioned to her of the $5.00 that i signed for online about the lockout and the gas etc and because i forgot to gas up again it wasn't honored and i was charged $38.00 for a $20.00 fill-up.
Katharine S.
Crystal was very helpful.
John T.
No comments for improvement. Couldn't be more pleased with how everything went. Highly recommend Beach Self Storage.
William B.
I can't think of anything to improve the overall experience as the person at Beach Self Storage was very helpful and the van performed well. Thanks! Bill Bozman
betty H.
It's just not the greatest location to get in and out of - depends on the time of day and traffic.
Cynthia B.
Easy breezing checking in & out.
JAMES B.
The truck was great. Drove as easily as a car. I will definitely rent one again when I need a vehicle that can carry large items. Very reasonable price too.
Julie C.
This location did everything right! A stress-free experience. Thanks!
Sharon H.
Though the location provided great service, the Uhaul website changed my location without me knowing until after the reservation was made. It added 8 extra miles each way which is pure Uhaul profit and in my opinion an unfair business practice. It should be more clearly shown when a chosen location is changed especially when you charge by the mile.
Valerie P.
Tabiotha was Fantastic. She was very knowledgable and accommodating. Had a wonderful experience and will definitely reccommend Beach Self Storage to everyone, I know.
joel R.
Excellent service by the attendant at the office. Vehicle was clean and almost new. Very good experience.
Arthur L.
convenient location for me and a pleasant experience overall...i think my bank statement shows i have been double billed for the cargo van but i'm sure it will be corrected
The Area Manager, Tabatha Willey, is exceptional at her job....professional, efficient and goes the extra mile to make sure customers are aware of important things.
John S.
Good customer service
Haut de la page