Uhaul charges fake charges like safety fee Convienence fee Nice fee
Wayne K.
Customer Reviews for Beach Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great phone service though it would have helped gad I known other contacts were needed. Van windshield was horrible and really caused significant glare from the sun. There was stuff left in the van from prior users.
Thomas D.Might want to install public wifi to facilitate the mobile check in.
Ryan B.Aucun
Shante G.The customer service was amazing! Unfortunately, I didn't catch her name but the employee working the day we rented our UHaul was personable and knowledgeable.
Emily C.Nice, reasonable etc
Kimberly W.Have more moving supplies (dollie's) on hand to rent.
Stephen D.Friendly stafff. Easy rental process.
MARY C.Extremely pleasant experience!
Jerry S.Very personal and helpful with all my questions and concerns..
Rowena J.The only thing I didn't care for, was the message I received about entering information into a website. I didn't understand it. A lot of people are older and or don't have computer equipment at their fingertips that every minute. I have to do all that kind of stuff on my phone and it's just too frustrating. Automation is great, but it shouldn't be forced upon people. Therefore we really struggled to get the vehicle back in the same day which was hard because it was a Saturday and early closure. Otherwise everybody was helpful. And the overall experience was okay.
Charley S.Thank you everything went great!
Adam C.Gina was super. Welcoming, helpful, informative and got us what we needed at the ' 11th' hour!! Hard to improve excellence! Merci!
David W.ease of use location was excellent Ms Windsor had good CS skills
joseph M.Nothing. Nice facility, very friendly efficient staff. Brand new truck. All perfect!
Elmer H.My move was perfect in every way, U-Haul made it so convenient, with being so close and their employee were the best! I highly recommend their service to you on your next move.
Evelyn Z.Tire was flat when I got the van. Wasted 3 hours getting it fixed.
Jeremy S.Make sure that there are enough blankets for the order. Ordered 24, got 6. Also, having all items in the truck would be good too. Based on other Uhaul experiences, all of the items ordered were in the truck and ready to roll.
Philip T.The trucks AC system was horrible and that wasn't good seeing as it's the middle of summer
James H.Don't reschedule me without contacting me about it first and having it be literally within 24 hours of the reservation and be over an hour away. That would be a good fucking start tbh.
Taylor S.The staff is always friendly!!
Sheila M.Absolutely loved the lady sitting at the desk. She could not be more helpful!!! Appreciate her!
RYAN K.At this location, I had a smooth transaction. My sales rep was awesome!
Darren W.Update vehicles. Cleaner vehicles. Smelled of smoke and sounded like it could break down at any moment. Air vents didn't work unless I went under a certain speed. No Aux/USB outlets for phone charging and gps. It did the job, but overall - not the best experience with the truck
Alexandra K.Website for the return kept crashing, so I had to restart the process 3 times, including turn the vehicle on for the proof of gas/mileage picture. It would be great if progress could be saved between each page.
Arianna J.Every time I rent from this location it is a pleasant experience. Very professional, friendly and engaging staff. The vans I rent are clean and well maintained. Fast check-out without any waste of time. Outstanding service. Merci.
ANDRZEJ M.Friendly vendor. Good location.
Donna M.The two women that worked with us on Saturday 1/29/22 were very kind and had aa lot of information ready for us
Theresa M.Warmest greetings and best customer service I ever received.
Suki B.Not a thing. Experience was excellent. The service was fast, friendly snd very professional.
Charles P.Easy and excellent rental experience!
Gary B.Thank you so much Cassidy for the great help. Joseph Mandile
Joesph M.Very friendly and professional staff!
Brian M.They were kind and friendly! Would definitely use again!
Kari P.Happened to have 1 van on lot when I drove by and it was available.
Philip W.The 800 number for Uhaul gave us a facility 25 minutes from our storage bin which also was A drop off place. The husband went into the office to talk to Beach storage and the attendant. She was very nice and helped us with the transfer to drop the truck there. She took it upon herself to walk the husband through the questions and to submit the right information to relinquish the truck at her Uhaul property. I was very happy that the changes were made by her especially since we were renting a storage unit from her. Both persons in both situations that had nothing to do with the original pick up or take him back to were very helpful. Maybe Uhaul as a company should give these individuals some kind of incentive since they were both so very helpful.
CAROL R.Cassidy was great to work with!
Dana B.Truck needs work, drivers door popped open on me twice while driving due to doors being out of alignment with door strikers.
Michael W.Maintain the cleanliness of your vehicles
SHASHONA B.This was an easy no contact return. The facility is brand new and looks great.
Erica W.Great customer service, outgoing personality
Thomas P.Thank you for all you did to make our day good. Your employees were wonderful, professional, and prompt.
Joseph S.More 15 ft trucks available. Thank you
James M.My overall UHaul experience was disappointing. I signed up for a truck and pads at one location, only to be told when I went to confirm, the truck was not available and to call to find out where to pick it up. In addition there were no pads per my contract and we had to call around to several locations that were out of our way to find pads. I am not sure I would rent from Uhaul again after this experience.
Michael M.I found this to be a very unpleasant experience. I am moving into a new home. I am working on a time constraint. I only have my brother to help me. My UHAUL truck rental went over a day. I rented on a Saturday. The business was closed on Easter Sunday. I called and left a message stating that I will return the truck on Monday. The store manager Crystal returned my call in a very brute under tone stating that I return the truck by 1:55pm or she would charge me for another day, then she said I already charged you for Sunday, she proceeded to explain that their are other reservations. I agreed to return the truck before or at 1:55pm Monday. When I returned the truck she was very unpleasant in her tone. I walked in the store and Crystal the store manager told me to place the keys in the drop box. She then begin to tell me that the truck needs to be “unused†for 30 minutes. I find this information to be very irrelevant as a paying customer. I felt so confused and uncomfortable. I did what she said, by dropping the key in the box. I went back in the store to ask her name and if she was the store manager. She stated that she is the store manager. I said okay and walked out the store. As I am leaving to get into my car, she comes out the store in a aggressive tone asking me if there is a problem. I then explained how unpleasant I felt during the entire transaction. She proceeded to go back in forth me. I simply answered her question. Crystal never thought of me or my feelings throughout the entire transaction. This will be my last time renting from the storage unit. I pray Crystal utilize guest skills when working under pressure.
Myrina M.Representative very knowledgeable and helpful. If the need arises again I will be back.
Neal V.Renting the truck should be easier and quicker. The truck was not in great shape
Jesse S.Nothing, absolutely excellent customer service and accommodation
JENNIFER P.They were great an Apologized for the other Locations carelessness....
CHARLES S.