Le client n'a pas laissé de commentaire.
WALTER G.
Customer Reviews for Beacon Towing and Truck Rentals
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excelent service
MIGUEL M.Excelente
CASTOR G.Awesome experience throughout
david Andres A.Todo excelente
Jorge Alexander G.Abdel and his wife where great ,very friendly and explained everything very well would highly recommend
evelio P.Michelle and the other gentleman were extremely helpful. They assisted me in a pinch when I needed a truck pretty last minute. Will rent from again!
KRISELLE R.Excelente atencion
JUAN S.Very good service !
MARILYNE G.I rent a furnisher dolly at 12:45Pm on Saturday and I had to return it the same day at 5pm just because this business closes at that time. It suppose that the rental is for 24 hours. Obviously I didn't finish my moving at that time so they charged me 2 days because they don't open on Sundays!
Sandra S.You guys need to check the alarm lights before giving the car .
Mauricio C.Mi única observación con respecto al servicio es que no ENTENDà , fue regresar la unidad al doral , no me parece , teniendo a pocas millas de mi destino una agencia.
FABRIZZIO G.Vehicle was very dangerous to drive, specially on the busy highway. The steering had very bad play in it that kept sending me to the edge of my lane and had to constantly move the very loose steering to compensate. There was no one at the facility to talk to so we had no choice but to use the vehicle. It is in need a major repair. And feel like a credit should be issues for this vehicle being to dangerous to drive.
DANIEL P.Good services
Nicolas P.Process to pick up and return was quick and easy - cabin was clean but back was not and did not match the image on the app. It was swept out though which was good. I will rent again.
Jennifer M.Michelle was the person I got in touch with and she was very cordial and helpful the whole process to rent, pick-up and return the truck.
Nardis A.Exelente attencion
Rodrigo S.This uhaul dealer is the best .. I am a repeat customer to this location because of the customer service
NICHOLAS G.Excellent attention and very good service!
Angel N.Nothing really everything was perfect the vehicle was clean in great condition and the lady that took care of me very professional and friendly. thank you uhaul this place does not need any improvement.
Rolando M.At this location. Nothing
JERRY S.This has been a very bad experience overall. I made a reservation online for a truck and several items. I even added my credit card number in order to reserve the truck. When my father arrived to pick up the truck, they made an entire new order. Nothing that I reserved was included. I spoke to the person in charge and she was nice enough to send me one of the items that I had reserved but did not receive. My father went back to pick up the item and we were not charged for it, which was nice of her. That's all that has been pleasant about this experience. After this my father was called to let him know that he would have to turn in the truck at 11 am sharp the following day, meaning that if we wanted to keep it for an extra day it was too bad. We finished moving promptly, so my father turned in the truck at 10:50 am the following day as instructed. When he looked at the bill that he had paid for, the amount was about 139 $which was twice the amount that we were supposed to have paid. He went back to the store and only then did the person notice that we had been charged for an extra day. That means that we paid for two days but only used the truck one day. He was given a refund and then was charged again for the correct about which was about 79 $and change. This is all okay, anyone can make a mistake. It's a good thing he noticed that the amount was incorrect. My problem is that there are now 3 charges in the bank and when I called the location to inquire why, I cannot get an answer or a guarantee that my money will be returned. I was told that I would have to wait until next Monday (7 days) in order to get a response or call the 800 number which may also not be open due to holiday hours. It's great that you close your office for the holidays in order to spend time with your families, but it's not okay to not be able to provide a response regarding a large amount of money that's being held by the bank because of your mistake. In addition to the stress of moving, it has been an ordeal renting from here.
Tobio Nicholas E.Excellent services and professional . Michelle very professional friendly and very good services . Excelente servicios muy profesionales ,Muy familiar lo recomiendo .Ya soy clienta fija.
RAFAEL P.Everything it's perfect .
EDUARDO V.Computer system kept adding insurance that I didn't need or want. Even when the agent had support on the phone the system kept adding a 70 $insurance charge. Eventually the agent who seemed very capable was able to get around the glitch.
Michael K.Excellent as you are now.
EDUARDO V.the worst service of uhaul, the disgusting truck, no maintenance, bad service, the person in charge called michell does not answer the phone, hangs up the calls, never more rento with that company
DIEGO O.Michelle was great excellent at her job!
NICHOLAS G.Wheels and steering wheels were not well alligned
Ramon V.first time using your service and it was really helpful and would recommend to family and friends. from start to finish it was good.
walter F.Building outside unappealing and scary but Michelle was great!
marie V.Great service m. Thank you!!!!
Paola L.I was not told when making reservation, that the place would not be open on Sunday's . Uhaul service is great though
troy P.truck needs to be cleaned & wheel sensor reset. Also would not hurt to have a few spaces for customer parking.
MANUEL G.Muy atenta la señora que me atendio, muy comodo el sistema. solo que estaba muy sucio el panoramico y los espejos retrovisores, que dificultaron mi conducción. pero fue una excelente solución. gracias
Arturo S.S.O.
ROSANNA D.Excellent customer service and attention to details. Thank you Michelle for your assistance in renting the cargo van, especially during the time when the U-haul website was down nationally!!
Neil O.The customer service representative at the location wasn't nice neither polite. She can answer to customer questions with a better attitude next time.
maricruz Q.Fast and easy check out. Staff was extremely friendly.
David V.Better service & follow up! Serviced Equipment! This was a terrible experience from A-Z.
Eddie C.Great customer service! Excellent equipment!
Alejandro R.Excellent friendly service. Easy to deal with.
Denis C.Excellent customer service and convenient location, thank you.
Pablo R.Deliver the unit w full gas tank Everything else is perfect
EDUARDO V.Excellent service
IVETTE T.Very nice friendly and professional.
JOSE G.the truck was shabby and Mrs. tranco me the phone apart from all charged twice
NELSON O.Amazing and professional service. Will definitely recommend this company
VICTORIA R.