I was charged for items after I received final invoice. These items had no receipt or explanation with them. Also gross miscommunication with misleading info given from rental place as far as what final pricing was to be which leads us to believe it was intentional in order to charge us more than originally discussed.LAURIE N.
Customer Reviews for BEAST Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newport, PA 17074
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 9h30 am à 12h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Too far from my original locationLUIS F.
Helpful very friendly and efficient.Donald S.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Carol B.
Le client n'a pas laissé de commentaire.Wendy W.
I reserved a truck close to my home. The day before the move, I was informed there wasn't a truck available, but they had one very far from my house. I had no choice and had to take it. I was then charged mileage because I had exceeded the max. This wouldn't have happened if they truck I reserved would have been honored. Also, the tail gate was frozen shut and we had an extremely difficult time opening it.Linwood D.
Lighting wasn't the greatest making it a tad difficult to park in the dark. Otherwise pretty standard location.Tyler W.
The location was way out of the way on windy secondary roads. Barely a place to park the truck. Drop off was after business hours so no help around. Felt like we were abandoning the truck on somebody's property. The location was not convenient to get to. Not set up to look like a U-Haul drop off facility.Larry W.
Place was very small with very few places to park.Simon B.
Have more reps like this fellowROBERT G.
Le client n'a pas laissé de commentaire.Robert H.
Very remote.David O.
I reserved a 15ft On-Line at another uhaul location, but when I called to confirm appt I was told they only had 27ft truck available. I then called 3 other uhaul locations with no luck. I then called the owner of Uhaul location at 1320 lower Bailey Rd Newport Pa. He said he would locate me a 15fter. He located the truck and had it ready for pickup. The owner went far over and beyond what any other dealer was willing to do. He explained everything and made checking in and out very easy. Je les recommande fortement.Gary K.
GREAT EXPERIENCE. BEST PLACE TO RENT FROM.Evan W.
Le client n'a pas laissé de commentaire.Jordan L.
Le client n'a pas laissé de commentaire.Wendy R.
Really nice guy. Helpful. Made the rental a very easy process.Marilyn M.
Great service , friendly servicejoseph B.
Le client n'a pas laissé de commentaire.Ashley F.
Customer service at 2 location in same day was very rude and unprofessional the wind shield wipers did not work correctly and was storming during my move which made it unsafe for me and my children high beam head lights didn't work switch wouldn't stay on also rented car trailer from uhaul and back break lights didn't work running lights did also strated off my experience by them giving my reserved truck to someone else and making me drive to these 2 locations to just receive the poor customer service😒😒bradley J.
The service was great service with a smile I will always use this location from now onAlex E.
Le client n'a pas laissé de commentaire.Josh L.
Stop staff smoking in the shop. Masks would be appreciated.Brenda R.
Only problem is that U Haul vehicle did not come with a retractable ramp. I ended up using 8 foot planks to make a ramp to the loading area. Overal experience with Beast Automotive was top notch. Very friendly.Jonathan E.
I had two issues. One is when I returned the equipmentâ€"I was sitting in the parking lot of the return location, trying to go through the process of returning. The U-Haul app just kept taking me to a page that said make sure you park correctly, you refueled, and drop your keys off in the slot. I tried 4 times because I remembered about having to take pics before. It never prompted me to do it, so I dropped off the keys and left. I tried again about 5 mins later in a different spot (not at the return place) and it started asking for pics!!! Which leads me to the second issueâ€"-I called the return place and they assured me that they would check me in, no worries. Then I get the final receipt and was charged $15 for fuel! I made sure that the gas gauge was on the line between half and 3/4, where it was at when I picked it up. I put $10 in and checked before leaving the gas station, which was literally a mile from the return drop off. So not sure if the guy who checked me in can't read a gas gauge or if he moved the truck on a hill and then read it? Either way, I have rented several trucks through U-Haul, many many times over the last 2 years in fact and have never been charged for fuel because I ALWAYS fill it. Very disappointed.Amanda E.
Le client n'a pas laissé de commentaire.CARA T.
N0thing,just treat them like you treated me and put them in a really good truck like you did for me.great job guys.jerry C.
It was not the best to locate and not well marked, but the personnel were very helpful.john P.
The online process was relatively easy and straightforward.gregory H.
There was a delay in check in of our truck, had to wait until Monday to verify.THOMAS E.
Best Uhaul place I have used. Friendly, truck was ready. If I need another Uhaul for anything this will be the place I go!Joyce T.
Nothing I'm very pleased with the service receivedRex B.
Le client n'a pas laissé de commentaire.Thomas R.
These guys always do a great job. Equipment is ready and clean for you. They hook it up and off you go. Very easyEvan W.
They do a great job here. The rental is always clean and ready to go.Evan W.
Le client n'a pas laissé de commentaire.Nikki C.
We will definitely use Beast Automotive for future U-haul rentals. The man who helped us was very knowledgeable and kind.Pamela M.
Le client n'a pas laissé de commentaire.Christian F.
Two blankets were wet. It was ok as we di8need those two. I think the uhauls should have a full tank of gas upon pick up. Makes it much easier upon drop off.Sherry S.
Le client n'a pas laissé de commentaire.Nelson A.
These folks couldn't be nicer! The owner of this location visited another UHaul dealer to pick up my rental trailer. I really appreciate having a UHaul dealer like this locally as I rent 4 or 5 times a year. Beast Automotive makes it easy!Jerome L.
The Beast Automotive staff was knowledgeable, friendly & polite. Very good experience.Chris H.
Owners were friendly and very helpful. great experienceevan W.
Le client n'a pas laissé de commentaire.David R.
The only issue was that I had to travel 1,5 hours to pick up the equipment. Beast Automotive did an excellent job for us.Scott M.
This location is too good to be true, they have the trailers I need, when I need em. And close to home! Nice proprietor that always goes out of his way to meet me needs, 5 star service!!!!Jerome L.
Le client n'a pas laissé de commentaire.Jane F.
The person working was friendly but was not necessarily helpful. He told us he couldn't print a receipt because his printer was down and had no knowledge that there are specific online directions for how to return the rental. We discovered that on our own.Jonathan T.
Le client n'a pas laissé de commentaire.Tami B.
Occasionall, I need extra cargo space to move my antique automobilia to major shows. This location, matched up with Shawn's customer service make this my "go-to" for my rental needs.Jerry L.
Very goodDarrell L.
Beast Automotive displayed true and excellent customer service. Very friendly and helpful. I would recommend them and deal with them again.KENNETH D.
Great Service. Truck was in great shape. Nice location. Thanks.Brian C.
Nice people. They explain things very wellKeith M.
I had a very good experience with Beast Automotive. They even checked and corrected the tire pressures on my tow vehicle. I will use them again if I require a uhaul productRick B.
Even though the piece of equipment that I wanted to rent was not on site, the people there located one and had it there for me when I needed it. They were extremely helpful and courteous!Larry S.
Le client n'a pas laissé de commentaire.Victor S.
Outstanding service, culled at the last minute for a trailer to tow my friends truck, the owner stayed after hours to help me out. Great customer service!Jerome L.
When Renting a truck to Move the time requirement should be 24 hrs, NOT 6 hrs for $90,36 and Charging People $0,79 per mile is HWY robbery Especially since we have to make sure we put the gas back where it was and I had put 1/4 more than what I had received when renting the Truck.Amanda F.
Le client n'a pas laissé de commentaire.Stacy D.
Rental location was extremely friendly and accommodating. They helped make my relocation smooth and effective.Vincent S.
Have the guy who runs the place actually be there when I'm supposed to pick up the truck. Also, the guy who owns the place was actually LIVING there with his wife and kid... seems a bit shady. I had to pick up here because UHaul somehow screwed up my reservation (which was set for Shamokin Dam, not 22 miles SOUTH of my house).Brian L.
Le client n'a pas laissé de commentaire.Zollie R.
Le client n'a pas laissé de commentaire.Nelson G.
Shawn was very helpful with the whole process. Would definitely recommend!Ed L.
Le client n'a pas laissé de commentaire.TIM B.
Great service!Jerome L.
Le client n'a pas laissé de commentaire.Derrick K.
Le client n'a pas laissé de commentaire.Daryl O.
Le client n'a pas laissé de commentaire.Donald S.
when I picked up the trailer one light was missing the hold down straps were fradedrobert K.
This was an automotive repair location closed at time of drop off. It was hard to tell where truck should be parked.Elizabeth J.
Le client n'a pas laissé de commentaire.Bob S.
Nothing, service was greatrhonda J.
BEAST Automotive was not open at the time of drop off. The place is a mess, with junk all around, not inviting. You need to improve your website and toll free number, the web site was very difficult to use and navigate. Took way longer than it should have. I was on hold for 35 minutes while trying to contact someone with your toll free number, I finally was able to get a hold of an agent in Harrisburg who was very helpful and scheduled our pick up and drop off, otherwise we never would have been able to do it. The overall experience of using your website and toll free number was very frustrating and aggravating, next time I will call dealers directly. Not a positive experience at all!Charles C.
Very sparse location, not a lot of spare parts/straps/etc. Helpful staff and quick service, just a concern with the amenities.Daniel F.
Quick and friendly service. Good place to rent fromKevin P.
Great service and information.Greg W.
Le client n'a pas laissé de commentaire.Charlotte M.
Le client n'a pas laissé de commentaire.paul M.
Le client n'a pas laissé de commentaire.John D.
Owner Shaun Givens was a great help and made the whole moving experience better.Timm B.
Le client n'a pas laissé de commentaire.TIM B.
Le client n'a pas laissé de commentaire.Terri B.
Coffee spilled all over inside of truck trash under seatsCarl S.
Le client n'a pas laissé de commentaire.MEREDITH M S.
Le client n'a pas laissé de commentaire.Carroll T W.
Received extra charges that were not on orginal bill.Said back of truck was dirty it was filthy when we got it..HAD TO PAY FOR 40 miles when only used 30 miles..Other then that they were conveniently located..Used u-haul many times before never had any issues at other locations.Will not be going back to that location.People were nice i will give them that..BRIAN W.
The two men were not very knowledgeable who was renting us the truck only using a tablet to do the renal and the place was not very clean.John L.
Le client n'a pas laissé de commentaire.Rob B.
Shawn was great. He helped me out at 10:30pm on a Friday night.Andrew Z.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Sharon H.
Customer service at this location was great! The guys were friendly and the pup was so cute and friendly! If I needed another uhaul I'd absolutely go to this location again!Carey E.
Not sure why I was charged an extra $15Jazmine V.
This site was closed when I dropped off the car hauler. How can I rate the location when I never went inside???Robert W.
Le client n'a pas laissé de commentaire.jeffrey H.
Le client n'a pas laissé de commentaire.Judy S.