My whole experience was smooth. The staff at this location were prompt, courteous & very helpful. This Facility was very clean. 5 Star Service.
RICHARD D
Customer Reviews for Beaumont Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The best U-Haul location I’ve ever been to.
ALISON TNot a thing I was satisfied
NANCY KI will definitely rent again
ALISON TThere is a reason U-Haul has been around as long as they have. Thankfully I don't move alot but I'm so glad I use U-Haul. Easy and reliable. Not a bad reputation to have.
Perry RABSOLUTLY EXCELLENT SERVICE ON TIME
TRACY AGreat expierence. Thank you
DESMOND PHire someone, that at least pretends to be friendly.
ALEX LEveryone is excellent every time I visit and rent a truck. Very friendly and warm. 1st Uhaul & Storage in Beaument is my #1 go-to ship for moving rentals. Keep up the excellent work!
MICHAEL RStaff is friendly and very helpful. I would highly recommend them!
JAMES MEveryone in the office was friendly, kind, and helpful. Excellent customer service.
MICHAEL RVery helpful and friendly, thank you for making it easy.
NOEL AVery good service!
ERNEST HHaley and her entire staff were friendly, professional and a pleasure to do business with. Excellent experience with this location!!
FRANK APaul is Great with customer service.
MARTIN SThey are INCREDIBLY RUDE! I rented this truck to move out of this storage facility because I found another local storage facility that was one third the price monthly for the same sized unit!!! Whenever I had any business to conduct with them, they always made me feel like they were really doing me a favor!!! I'm a consumer just like everyone else is & I feel I should be respected for that. I choose to take my business elsewhere so I can be given the respect I deserve!!! They ARE NOT doing your customers ANY FAVORS!!!
MELISSA RStaff was very friendly and the whole experience was smooth and easy.
AARON TEverything ran smoothly, from the online reservation, to getting the equipment and drop off after hours was more than I could have hoped for. A very pleasant experience.
LAWRENCE MA++++++Rating. Friendly, helpful set everything up for me and took down. Easy check out on and out. Would highly recommend.
MARK NThis uhaul place is by far thee best around. Always friendly and great service. Halie, Tracy and Paul are all excellent
SHELLY CBest experience ever!
LOURDES MI rented two U-Haul vehicles in the last two months for moving to a new home. The first I picked up from Carpinteria store Locomania Candy store, the windows were so dirty I could hardly see out of them. When I got home I cleaned the windows and side mirrors the rag I used was black from the dirt. The rear of the truck was also not cleaned out from previous renter. I complained and the store manager Ciny said they were going to give me a $50 credit which I have not received. The second vehicle I rented also had dirty windows but not as bad. PLEASE call the store in Carpinteria and tell them to processed the promised $50 credit. Merci.
CLEMENT HCheck equipment before renting out
ENRIQUE CFriendly Team at this site.
GARY FQuick, easy and simple.
MICHAEL OCustomer service is excellent. Haley is very friendly and explains everything well.
ENEDINA LExcellent service
ASHWANI Jvery helpful and attentive staff.
BRAD NVery friendly and convenient service. Vehicle was clean and well maintained.
Scott DReally really good.
MARIANO GBoth representatives were superb host, courteous, clear, professional & polite. I would refer this facility to first
JACQUELYN SThe lady running the site was extremely helpful. I was an early pickup and did not see her e mail with the code to get the keys from the lock box. I called at 0730. She called me back (she doesn't open until 9 am) I really appreciate her help. Or I would have had to wait an hour and a half !! She is a keeper
RICHARD SThe location was great! The communication and set up with the location worked out. The hoops you have to go through to pick up the truck using the Uhaul App was horrible. It took me 45 minutes to go through everything to get the truck.
Peter BAdd loading ramp to 10" van. If it had one, my last move would have been easier by far. This was my only complaint. Customer service was great from the agent I dealt with.
SOLOMON DThe gentleman who waited on my husband and I was extremely helpful and courteous. He not only provided our rental in a timely manner but also blessed us in saving money on miles and return. Gas and location. Thank you for hiring a nice, considered and kind person. The drop off location in Fontana was also great. It was one we used previously. The previous drop off place we went to in Rialto on Lilac and Foothill was closed, so we went to Fontana. Thank you again!
PATRICIA RI can't say enough about the Beaumont Self Storage U-haul facility. It is extremely clean and very well maintained. The staff are very pleasant to work with and make you feel like you are their prized customer. They remembered my name and used it when I returned the trailer. That made me feel like I was more than just a number. While being exceptionally cordial and friendly, they were professional and obviously knew their business. They were quick to help me in any way I needed it, and over all made my visit there very, very pleasant. Beaumont Self Storage is now my go-to U-haul dealer.
LAWRENCE FVery professional customer service thank you very much.
Jean aAs part of my online booking, it was suggested that I needed ratchet straps and a hitch. It wasn't clear that straps came with the tow dolly. While I did need a hitch, both of these items were sent to my house, which did me absolutely no good. Everything else was just fine.
ERIC Sthe Boss in self storage the best he help me and was so friendly and polite !!!
Ivan MI had a great experience.
WILLIAM BEverything was so nice and easy, the online information to use the app made it easy to reserve a vehicle, add my driver license, get an estimate, add payment information, pickup, drop off, was excellent. I must say, everyone working Aug 24, 2024 at this location was very helpful, nice, and pleased to help. I was very pleased with everyone. Thank you, Donnie Hall
Donnie HNothing customer service is always the best.thank you very much for your services.
JUAN MVery courteous, clean and a great experience.
SHAUNA WVery helpful staff
JUDITH MPaul was very friendly and helpful.
SHANDELLE LThe rental place was nice but uhaul mobile service sucked. I got a text saying that they would call to confirm appointment. They never called, instead I got a late text re routing me to a different place but I was already asleep. So I drive in the morning to the wrong location and lose an hour of my time and gas money. So be alert and open text immediately.
Russell OService was great, but the truck was incredibly loud. But it was only truck they had, so I was thankful. Rep where I turned it in said he was taking it off the road.
Abraham SI've rented u-haul many, many, many times, this was the best experience I've had!!! Friendly competent staff, good equipment, was a pleasure!
ALEJANDRO ABeaumont self storage is great. No nonsense, quick pick up and drop off. The customer service there is tops. Uhaul on the other hand is a company full of scam artists who specialize in bait and switch. Long short of it is I extended the length of my rental so uhaul decides the can charge me a higher rate based on the amount of days I had the truck not based on mileage used as was explained to me. Uhaul reps told me that they applied the "best rate" to my charges. I was told a cost per mile and depended on that formula to equate my final charges. The best rate bologna is nonsensical and a bait and switch. Adding and charging for extra mileage to provide the "best rate" is horse shit.
MARY BEasy and quick pick up. Supper helpful.
Sara HI literally hate the uhaul app. It's slow, it's buggy, and it took so long to use the mobile check-in. The actual storage place was great and the employees were very nice.
Denice GWhen I ordered my truck I had ordered a hand truck When I picked up the truck and took it to where I needed to load it, I had no hand truck. It was miles from Uhaul and unable to go back. I started to load the truck but I had to load the truck box by box and carry it to the truck. I finally gave up and hired a uhaul laborer. And the same when I got to my final destination in Las Vegas. Both uhaul laborers on both sides did not have a hand truck. If they are going to load and unload trucks, they should have their own hand trucks. They had to haul the boxes and furniture by hand into and out of the truck. Two hour unloading time turned into three hours. This is something that I was disappointed in.
Michael LLeft blinker was out The ramp didn't work I'm a single mom with two kids and had to lift everything out on my own since the ramp was broken. Very disappointed
Nicole PEveryone was amazing. Made moving easier. Thank you. Margaret
MARGARET BIt was fast and easy to pick up and drop off. Guys in the front office were nice, funny and professional. All around an excellent experience.
Steve MThere is nothing else Beaumont Self Storage and uhaul could do better then they already done!! Lately we have had to rent quite a few Uhauls and out all the places we have rented they are the best. This truck was the cleanest out of all the ones we have rented and all 3 employees, Halie, Paul and Tracy are customer service pros
Shelly C