Customer Reviews for Beaver Creek Mini Storage
(Concessionnaire U-Haul dans le voisinage)

412 évaluations

19941 Beaver Creek Rd   Hagerstown, MD 21740
(Exit 32A off I 70)

(240) 329-4176

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(240) 329-4176

19941 Beaver Creek Rd
Hagerstown, MD 21740
(Exit 32A off I 70)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JS Moving and St L. 
Évaluation :
2

Still have not received back the overpayment on my cc nor was I given credit for a utility dolly that we weren't able to use due to a malfunctioning strap! Very poor & untimely customer service. We won't use this location again. The lag time is awful.

DOLORES ANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul K. 
Évaluation :
5

Customer service was outstanding! I did not have an appointment, but was able to secure a truck to tune some much needed errands.

Ivo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell M. 
Évaluation :
5

The staff were very happy and helpful humans.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul K. 
Évaluation :
5

My experience was great

Laini G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
5

I had a really good experience

Dennis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
3

When I arrived I had to wait 25 minutes to be helped. I realize there was another family there, but the wait to pick up a truck was ridiculous. I returned the truck at exactly the same gas spot as when I left. The company charged me a 15 gas fee. I emailed and was told, "the fuel charge stands". Poor customer service overall. Would not recommend

Adrienne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
4

It stunk like smoke. The operator warned be ahead of time but I didn't have any other options. This was already the only 26' uhaul within 45 minutes of the location.

Derek H. 
Évaluation :
5

The location is prime. The staff is friendly and fast. Will definitely use again!

JOSHUA S. 
Évaluation :
5

Non

Daquan M. 
Évaluation :
1

I came in on the Beaver Creek entrance, as indicated in the street address. However, I didn't know how large the facility was until I tried to find office, around 2 corners and down a sharp right turn decline. There was no sign to direct me to the office. When I found the office, a big office truck was in a parking space that blocked what could have been an easy turn into the parking area. I don't drive trucks for a living and driving around the park truck was nerve wracking and a near accident. My guess is a huge majority of the renters are novice truck drivers like I am. Huge thumbs way down for the return experience. Also, I didn't get a response that the truck was returned OK until I called in the afternoon. The return was so different than the pick up. I received an online notification that the online return was complete but no follow through that everything was checked out to be OK.

RAPHAELCHONGYUB J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Always a phenomenal experience with this location! Very pleased

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
2

After driving the truck for an hour and a half to drop it off I asked if I could use the restroom and they told me they did not have one I was very disappointed With their service

MARITZA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
5

GREAT PEOPLE TO WORK WITH

Donald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAINI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton F. 
Évaluation :
4

It was after hours so I didn't get a chance to interact with anyone. GPS gave me two different locations which was a little confusing.

YVETTE W. 
Évaluation :
4

The staff was extremely friendly and professional

DENNIS B. 
Évaluation :
1

First I couldn't access the truck after hours. Two hours later I gave up. My license was the same as was uploaded earlier but didn't match my profile pic because I recently lost a lot of weight. That process is too difficult. Also I returned the truck with gas put in to match what it had and took a picture of the gas gauge. The site sent a different picture with less gas and tried to charge me for gas. That was obviously intentionally trying to overcharge me. I will never use uhaul again.

LAURIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULR K. 
Évaluation :
5

Excellent company, nothing to improve!

JESSICA R. 
Évaluation :
1

You moved my reservation over 30 miles away and didnt call me. But you told the location that you called and left a voicemail and you didnt! I was moving within a 10 mile radius of the location and you wanted me to go an extra 36 miles and pay per mile! What a complete rip off. The ONLY reason I was able to keep my reservation is because someone else returned a truck while we were there so we took that one. I will never use uhaul again. Even the girl working there said this happens all the time and shes sick of it.

JONATHAN G. 
Évaluation :
5

Personable and friendly family oriented establishment. They work with you and are flexible when you need it.

Paula Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
5

Picked up a trailer in winchester va that was to small and had to return it within 30 minutes and was not refunded full amount. No problems with this location. Very nice staff

kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN W. 
Évaluation :
5

Staff was so helpful and understanding when I had issues with the app.

MICHELLE W. 
Évaluation :
5

Rien

WALTER D. 
Évaluation :
5

Issue with return truck on app/internet. I returned truck after hours on same day and used key drop box. Not sure if there was server issue on u haul website but every link I received said that the link was expired.

KEITH K. 
Évaluation :
5

Best U-Haul rental experience I've ever had. The woman behind the desk was super friendly and even gave us a gift bag when she learned that we were moving into a new home. Also, the check out and return process was totally seamless.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
5

The young lady at my drop off was fantastic .

Michael B. 
Évaluation :
5

Great location right off the interstate. Clean big facility. Easy parking and drop off.

Gina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
3

At last minute pick up location was changed to 90 miles away , corporate office was unwilling to get me a closer truck as the original reservation was for a pick up with in 10 miles of my home. On arrival for pick up truck was not staged and ready assistant was having tech issues resulting in an even longer delay of pick up....not a good start

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
3

There's two charges on my card that don't make sense to me but other than that it's fine.

Bailee B. 
Évaluation :
5

The location was outstanding. They went above and beyond, even coming in on Sunday when they were closed, to make up for a terrible online experience. I was supposed to get a lock box code for the truck key either in a phone call from a U-Hual representative or in a email, but none was received. I received an email with a link to upload my drivers license and complete my check in, which I did, but apparently that didn't work. It was only because the woman at the local location was nice enough to answer the phone and to offer to go in on a Sunday morning that I was able to get the key to the truck. The people at the U-Hual's 800 number were not able to help. U-Hual really needs to get their online act together.

Logan B. 
Évaluation :
5

Dropped the trailer off using after hours. Got an email first thing in the Moro g. All checked out!! Thanks Uhaul!

Janis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
4

Everything was great. The truck ran well. The people I dealt with at rental and return were very pleasant. The one complaint I have is I barely used the windshield washer fluid and it ran out. I figured it was an easy forget and as long as I didn't have to pull over and use snow to clean it then I was good.

JOSEPH C. 
Évaluation :
5

Although I was told that the tank was full, I used the truck for only 23 miles the tank required 8 gallons or almost 1/4 tank. I was told that I should have taken a picture of the tank prior to the rental and after the rental. I believe that the receipt would have been enough proof.

Orville B. 
Évaluation :
5

I will be a returning customer in the near future

Christina H. 
Évaluation :
5

Rien

David M. 
Évaluation :
1

When we picked up the U-Haul the tail lights on the left side were not working. When we told the associate, he shrugged his shoulders and said nothing could be done. Before leaving to move across the country we had to place a “roadside” assistance order to get the lights fixed. We had to drive over 26 hours so it was necessary that lights were working on our U-Haul.

Sammie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
3

Do not let anybody use this place or any other u-haul because the tell you one thing and charge you something completely different.

Wanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory M. 
Évaluation :
5

Great service. Keep doing what your doing. Thanks

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
3

This location could use better signage to direct customers where to speak to staff.

AARIC W. 
Évaluation :
4

Needed a young child (approx 10) to assist with the proper way to hook up the trailer.

DANIELLEDECIMA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye K. 
Évaluation :
5

This was the first time that I drove a Uhaul truck didn't make any noise or loud sound that you think the truck is coming a part excellent braking and engine response I really enjoyed driving this truck great job beaver creek location and very helpful staff I will rent from them again. Thanks

KHOSROW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

friendly and helpful staff

Scott F. 
Évaluation :
1

Employee overcharged me, was extremely rude when I tried to get that corrected, talked down to me and told me I was late despite being 23 hours ahead of my scheduled drop off time, then told me to bother someone at corporate about it. Didn't catch her name, unfortunately.

Emma L. 
Évaluation :
2

Rented a 26' truck online at the Oak Ridge Drive location. Received an email that the 26' was not available. Was redirected to the Beaver Creek location. The truck was not available when we went to pick it up. Could only rent a 20'. It was not big enough. I should have been notified so I could have tried to find a larger truck at a different location. U-Haul's online rental process is extremely and unnecessarily complicated. Will not use U-Haul for any future truck rentals.

Arnold Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Couldn't of Ben any nicer

Randy M. 
Évaluation :
5

Great place!

Jennifer S. 
Évaluation :
5

Explain that you'll email the client after they drop off their keys. The lady just took my keys and that was it

Jessica R. 
Évaluation :
3

Their parking lot is sloped slightly so the trailer started rolling away the second I unhitched it. A brick or bumper to stop the trailer or have me park it somewhere else would've been nice. Or YOU help me unhook it.

IRA T. 
Évaluation :
5

I had originally scheduled my drop-off location to be at South Potomac Street because it is the closest U-Haul dealer to my house. He refused to accept the car transport and sent me to Roy's U-Haul about 2 miles away. That place refused to accept it as well so, I was sent to Beaver Creek about 10 miles farther. Those people were GREAT!! to deal with.

Jerry W S. 
Évaluation :
5

Rien

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

N/a

Jay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Non les évaluations ont été soumises pour cet établissement.

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