Customer Reviews for Beckers Esso Station
(U-Haul Neighborhood Dealer)

Évaluation :

2

I reserved 12 blankets in advance and they only had 6. The lot behind the gas station where they park the trucks has multiple very large potholes. It feels like you are off-roading just trying to get out of the lot. They also make you carry the blankets you rented back into the store (while trying not to step in the potholes filled with muddy water because it was raining).

Évaluation :

4

All good - very pleasant and most helpful staff

Évaluation :

1

Terrible service at this location. After filling with gas to where it was when I received it ( I took pictures) I was advised of a "fuel surcharge". When I asked for assistance in determining how much more I needed to put in I was rudely spoken over even though the truck says there is a guide available to help determine gas levels. Aside from this the two gentleman "helping me" were rude and unwilling to listen, look at the pictures I had of the gas guage and almost wouldn't allow me to put more in it to appease their perspective. I just wanted to leave at this point. I was told to go to hell several times by the guy who checked the truck on return and at one point thought he was going to get physical with me after speaking up for myself. Worst customer experienced I've ever had. Will never return here even for gas.

Évaluation :

1

location management was good bit i dont know why they charge me tooo much

Évaluation :

4

Only thing frustrating was when I got into the truck, the gas was almost empty. It should be at least half full.

Évaluation :

2

The interior of the vehicle could be cleaner, was very dusty. The person at the counter didn't seem to know what to do when I said I was there to pick up a rental and had trouble getting in touch with someone who did know. Took way to long to get through the pick up process.

Évaluation :

2

The moving blankets and dolly were missing yet you charged me for them. I mentioned this to the attendant at the Esso station and he merely shrugged.

Évaluation :

5

Great service

Évaluation :

5

The Representative at the site was extremely helpful. He helped to overcome some of the challenges with the Uhaul Application that was not processing the return of the Van. My rating would have been lower without his help.

Évaluation :

1

I spend thousands of dollars per year with Uhaul. As the customer, I completed my contract. As the vendor, Uhaul overcharged me then double charged me. I now need to waste more time to fix. Watch out for these scammers...this is a terrible location and Uhaul should be ashamed to be associated.

Évaluation :

3

Sweep out the trucks after use

Évaluation :

3

Gentleman working there was rude and difficult to get along with. Also overcharged me by around $150. The customer service rep on the phone was very helpful and a kind guy. Fixed the overcharge no problem.

Évaluation :

3

Maintain the truck to allow the average driver to feel safe when driving. Also trucks should be prepared for pickup. Not hidden in the back of the lot and having to climb through obstacles especially when the person clearly has mobility issues. I was told to climb through the passenger door to make it more accessible. I've used uhaul for every move. I've had issues with my uhaul in the past with it not starting during a winter move and now this solidified my decision to try other truck rentals for my next move. After renting a storage for 6 months with uhaul and spending almost $250 for a truck for one day, I expect more from uhaul. I will not be returning as a customer.

Évaluation :

3

The pick up location on Queen Street East assigned 115 Argyle St S on the documentation for drop off however , when we got to the site the location did not have me listed to return the vehicle . Upon speaking with customer care it was told that the assigned drop off location is 4663 Highway 6 S Petro CAN. Again had to ask customer service to change the drop off to 115 Argyle St S as we were there. It is really disappointing that your service centres are not aligned on the information being passed on to the customer. It has been a very daunting experience from day 1 with U-Haul .

Évaluation :

2

4 wheel dolly we required and reserved was not available, only offered 2 wheel Travelling 30mins away from the location I reserved was extremely unprofessional. Person who confirmed online was unprofessional and unapologetic

Évaluation :

2

Agent was ok and very respectful. However, the pickup location was not what I expected. The vehicle had a few left over garbage from I guess the previous renter.

Évaluation :

4

I had an issue with the overall customer service at U-Haul. I originally rented the truck for 12 hrs(9am-9pm sept 29). After a delay getting into my unit to move I had to contact U-Haul customer service, to ask if extending the rental until the next day at 9pm (sept 30), they confirmed it wouldn't be an issue and put it through, so after a long day we packed it in and started the next day early. We loaded the truck and we're about 3/4 full when my phone rang and it was U-Haul calling to tell me the truck was late. When I informed him that I called and extended the rental until 9pm, he then said "well I don't see anything and there's a family waiting for it, plus you've had the truck long enough. So I need to bring it back now. I informed him I had to continue and if customer service had told me it was a problem I would've had the truck back already. He then repeated what he said like a bad recording but in a rude tone. His only solution was getting me a truck the next day. Which wasn't a possibility in my end. He was extremely rude and I finally was fed up with his tone and hung up. I followed that up by finishing packing the truck and taking it to the new place, emptying it in the driveway and just returning the truck. There was no one at the drop off and the counter guy said he wasn't expecting anyone today, but I didn't want the hassle from U-Haul anymore. In the future I will be sure to go elsewhere for my needs.

Évaluation :

1

the truck was very dirty we had to borrow a broom from the guy in the gas station to sweep out the back of truck the dash board was very dirty. we had a pick up time schedule for 10am when we got there the place was not open , we went back at about 10:30 am . the guy said don't worry just bring back the truck 6:30pm instead of 6 and you wont be charged and extra. However the receipt was emailed to us and the print was so small we could not read it..but i saw on the credit card a charge for almost $70 for what i don't know , because we literally drove 3 times from house to the next and each trip was a 2 mins drive , i will be calling u haul

Évaluation :

5

I was charged double rate and double insurance. I emailed back to ask. I appreciate if there is a phone number to call

Évaluation :

1

I am so glad I get to rate the worst customer service experience in my life. Customer service is so terrible, wait for 30 minutes then get disconnected, call and get transferred and wait for another 30 minutes and get disconnected, speaking to a representative and then get cancelled. My god you guys have the shittiest and I'm not taking that word back because its so true. I wish to have all my information removed from U-Haul immediately, my phone number, my drivers license everything.

Évaluation :

1

U haul customer service sucked and the rep at location sucked. Both were uncooperative and gave very bad advice. At the end of the day I was overcharged because I choose the wrong km package. The wrong needs to align and balance, potential for accidents is high. Very poor customer service from both agents.

Évaluation :

1

Treated very poorly. Employee was rude and condescending, more interested in conflict than resolution. Would not recommend to anyone and will not return here again.

Évaluation :

2

You can not automatically make me pay the insurance the $30 hurt me financially. I did not expect it or accept it. I would only change my mind on recommendation if this $30 error was corrected. I'm upset

Évaluation :

2

UHAUL has to improve the way they work!!!! Vehicle reservation system without a vehicle availability and pick up location guarantees?!.. Also their payment system is very confusing.. Many of their rental locations should be closed for really bad customer service....BAD..BAD

Évaluation :

2

Gas station is very convenient in our little town. Area to pick up van is in back, pot holes, mucky...not ideal. Your entire rental process though is great...all electronic. Easy.

Évaluation :

2

7/8 tank of gas at pick up - thought it should be full. Three times I spoke with the agent about this. At pick up, upon return and again before I topped off the gas. Through broken English he tried to assure me it will all work out if I take a picture. I paid $52 for gas at the end for a 50 km total trip. There was no reconciliation for the gas I overpaid. Only at the end of it all did I see the sticker in the truck saying fill only to the point that matches the gauge at pick up. Not sure how I could fill while watching the gauge. There was no reconciliation for my overpayment. The agent just kept repeating "no problem". So for under 2 hours use and 50 km my van rental was far too expensive.

Évaluation :

5

The windshield washer on the right/passenger wiper blade was not functioning. This made for precarious driving in the weather conditions.

Évaluation :

1

Truck was super dirty inside and out and ruined my brand new mattress!

Évaluation :

1

The van was covered in snow that I needed to clean off before I could leave. It was also stuck and needed to be shoveled. The outside of van was very dirty. It took me an extra 25 minutes to leave due to the delays. Brutally disappointing!

Évaluation :

1

Person working the counter barely speaks English. Could not give me the paperwork of the bill when picking up vehicle, told me to take the van and we'd "figure it out tomorrow" and I didn't even sign anything. Upon returning van, I see I was charged $15 for the insurance that I never requested or was asked if I even wanted the coverage. Counter person then tells me he can't remove it and that I have to call customer service. If I was given paperwork at pick up this could have been avoided. I used to use U-Haul quite frequently but this was my last time using your service

Évaluation :

1

The language barrier and slowness was 100 % unacceptable. I will never return to this location again nor will I let friends or family use these people. Just rude customer service

Évaluation :

1

I used the van for less than 4 hours and 150 kilometers and it cost me $143 that's ridiculous for a dirty van and the person took almost 30 minutes to process it and couldn't tell me what the price was just said its not our business they just rent out of here. I will go to discount in the future I feel you are now way overpriced with very poor service.

Évaluation :

2

I was way over charged. They added miles to my bill and was charged for dollys that were not provided. Check engine light was on, employee didn't care.

Évaluation :

1

What a ripe off the guy at counter useless. Back of truck had garbage in it. Ordered blankets and had to come back for them as they were not in truck when I opened it. Was qouted 89 cent per klm charged 146 per mile. Truck ran on 3plus RPM entire trip. Engine light came on. Called uhaul to dispute cost was told prices subject to change yet when I reorder on web site shows 89 cents funny how when you're ordering the price is alway 89 cent but soon as u confirm price goes to 1,46 and I should be calling my lawyer as I didnt sign any contract yet there was a signature above my name on the emailed contract that was sent to me AFTER I picked up the truck. When I asked who signed the contract at the drop off location the useless same guy admitted he signed it. I will never use this locstion ever for anything gas or rental or store. And I will defenitly be telling EVERYONE in town.

Évaluation :

3

Nice people, easy pricess

Évaluation :

3

They didn't adequately check to make sure my rental truck was ready and when it turned out that there was a lock left on the back of the truck, they had no way to correct the situation.

Évaluation :

2

Truck was in poor shape, engine light on, steering was terrible. Store owner was late asked for 730 am pickup he didn't arrive until closer to 8.

Évaluation :

2

No lights in the rear of the building so I couldn't take adequate pictures for the self return. I returned the vehicle the same evening of my rental, check in wasn't completed until 2 days later, was charged for extra day of rental.

Évaluation :

5

Very quick and easy rental at this location. Truck was already ordered on line and person at Beckers new exactly what was needed to get me on the road.

Évaluation :

1

Charged unknown fee, did not provide receipt, had to be asked to do their job on returning the truck.

Évaluation :

1

Online ordering took too long. Had to repeat it several times. Prefer booking with a human being. Walked to the pick up location several times and nothing was able to be done in person to correct anything. Vehicle was not available (late) for the time reserved. Had to change all other plans to accommodate U-Haul! Very disappointed. Would hesitate to use again. Time to put people at the forefront.

Évaluation :

3

I'm not sure if the owner understood what I was telling him. He was busy and did his best to accommodate me.

Évaluation :

5

You should have trucks where people want them! And maybe ask your customers to fill up before dropping off so we have gas 

Évaluation :

4

The young man that served me was very helpful, helping me navigate the app, as I do not possess any tec skills!

Évaluation :

3

More service from check. Vehicles with decent wipers. Don't charge so much

Évaluation :

3

Was double charged at drop off (online) but given no option for immediate resolution. 3 emails, 2 phone calls, and a threat to stop pymt through visa finally got me the right charge. Totally uhaul online's fault, store location service was not in any way the problem.

Évaluation :

5

Great job

Évaluation :

4

per kilometer rate seems to be too much

Évaluation :

5

Very professional and courteous.

Évaluation :

5

Carry one your service

Évaluation :

5

The attendant that helped me was very professional and helpful.

Évaluation :

5

Excellent experience , very smooth pick Up and drop Off- great staff

Évaluation :

3

I keep getting emails sent to me that are for other customers.

Évaluation :

3

Paid for a dolly but was not included, submitted a complaint online but never heard back. U-Haul was FILTHY. Steering wheel was turned and didn't drive straight

Évaluation :

5

The cargo was tidy and empty but had not be cleaned since at least the previous owner. Highly functional but in need of a wipe-down and quick vacuum in the cab floors. I am more aware of this because of COVID conditions.

Évaluation :

3

the kilometer rate is very high, solid trucks

Évaluation :

5

There was an IT issue between the online order and the attendant at the location. We then had to verify the application details on the phone as they wouldn't upload in the system. It wasn't a tragedy but we were asked, by the agent to order online and then we had to do it all again over the phone. Just an FYI to help orders in the future. Overall we were happy with the truck, very clean and with the local service.

Évaluation :

4

The advertised price was 19.99. The price we paid was 10 times this price. Not sure we will rent uhaul in the future.

Évaluation :

2

The fellow at the Esso station had people coming in while we were trying to complete the pickup, which took about 25-30 minutes. He was the only staff. The return took from 11;25 to 12:15. The fellow seemed to have to wait for the tablet that he used to process. The other issue with the location was that I had mentioned several times to the other fellow, who took my reservation, that we needed at truck with a ramp. Upon arrival, we found out that one had not been reserved. Fortunately one was available. Suggestions for this location would be to have additional staff for pick up and returns. Perhaps more local training would be beneficial, as there weren't really any informed replies to my questions....he just shrugged. Additionally, the person to whom I spoke with on the phone was efficient, informative, and clearly understood the whole rental process. This location is convenient, and would like to use this company again, but maybe not this location. Merci

Évaluation :

1

The cashier told me to return another day to receive my cash deposit.

Évaluation :

4

Rien

Évaluation :

3

I had requested a flat on wheels on my original order. When I got there he said he didn't have that. Got stuck paying for a regular dolly which was useless and no help for what I was moving. Back of the uhaul was dirty. Could have been swept out for me. The back was filthy. The front had mud everywhere all over the foot area.

Évaluation :

1

Absolute garbage service. My first ten (literally ten, not hyperbole) minutes was spent waiting for clerk as he was talking to some friend or family member in India. Finally the clerk got to me with what seemed like an annoyed look and gruffly asked "What do you want?" I told him I reserved a trailer and he took my credit card and then told me to "go to the back," pointing in the direction of the back of the gas station. Obviously no pre-trip or help with hooking up a trailer was to be expected at this outfit. When I got to the back the trailer was literally frozen to the ground. I tried to lift the trailer hitch but couldn't. I went again to the clerk and informed him the trailer was frozen to the ground and I couldn't move it. The clerk gave quite an inspirational response, "I can't do anything about it." I would never have rented this trailer if I didn't absolutely need it and if there was any alternative trailer rental company near by. I needed to move my apartment TODAY, so it was incumbent upon me to find my own solution. I grabbed a dolly sitting out front and literally used it to pry my trailer hitch from the ground. I then had to shovel about three feet of snow to be able to get my van to the trailer. Even though I could now lift the trailer hitch it was still too heavy for me to move it on to my van hitch by myself, so I went back in and asked the clerk to help me once again, assuring him I took care of all the ice and snow issues, so he only had to help me lift the trailer hitch on to my van hitch. The guy helped me get the trailer on my van hitch at least, but as soon as he drpped the trailer hitch, he did not even wait for me to open my door and get out, he was literally back in his store in a New York second. I had to figure out how to hook up the trailer myself and it is not something I am very experienced with. Once I hooked up and got the power going I found two lights burnt out. Oh well.... I moved out of my apartment and drove through Northern Ontario and when I took a turn and hit a bump north of Thunder Bay my trailer seperated from my van. Thankfully, looking at the hitch and chains, I knew enough to put the safety chains on my trailer hitch and thankfully I was taking the turn at a slow speed so there was no damage. I was stranded on the road for about two hours and Uhaul customer service got a tow truck operator out to me and he was able to get my trailer reattached to my van and he secured the hitch properly. I only have good things to say about Uhaul roadside assistance. As for this Uhaul service provider at Caledonia Esso? I can only say if a person unfamiliar with trailers comes to this outlet they could literally leave the premise with an incorrect 1400 IB trailer hookup and put themself and people around them on the road at serious and even life threatening risk. This place is utter garbage service, to the point of being unsafe. Not recommended. I also put this review on Goog

Évaluation :

1

The cashier working the store was very rude and disrespectful to me and my girlfriend and did not treat us very nice. I was not impressed at all with how he acted. I almost decided to go to a different location because his attitude. But other than that the truck ran fine and worked for what I needed it for. The cashier when I dropped it off was a younger man and he was very nice and helped me with dropping the truck off. The truck was very muddy when picking it up. Thank you uhaul for your service

Évaluation :

2

I was originally told to pick the truck up here. Then I was told THREE TIMES that the location changed. I was also told to leave the truck in Caledonia. GUESS WHAT? I was charged an extra fee for "wrong destination" drop off. I was also charged extra mileage and fuel because THE TRUCK I BOOKED WAS NOT THERE and I had to take a smaller truck and make 2 trips between Stoney Creek and Ancaster. U-HAUL sucks big time! Tell everybody: U-HAUL is a complete screw-up of an 'organization'. (YES, WE MUST USE THE TERM organization VERY LOOSELY.)

Évaluation :

1

Used the cargo van for less then 3 hours and was charged for usage of the dolly and furniture pads which we didnt use we had our own items. There wasnt even a dolly in the van to begin with. Very unhappy with the customer service received..Wont be using uhaul again.