Customer Reviews for Beds & Beds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beds & Beds

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Connor S.
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I will be filing a formal complaint later this afternoon for the agist and degrading remarks made to myself and the younger agent working at this location. I have never had a problem with uhaul in the past. I would highly recommend not using this location.

Michelle H.
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Alan B.
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Jamie C.
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Jeffrey R.
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Curtis H.
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Erika C.
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James V.
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SHANE H.
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The place was late to open (10 minutes) but the when the guy arrived he was able to quickly and professionally handle the line

Martha F.
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They were not that friendly, just average.

Jeff T.
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Debbie P.
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Jenna L.
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Mary P.
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Beds and Beds is one of the most friendly place to rent a U Haul vehicle. I recommend this location highly.

Tomi W.
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I don’t have any improvement suggestions, however I do have some feedback on the customer service I received. A gentleman named Andrew assisted me with my rental. He was absolutely wonderful. Polite. Patient. And he even stayed a bit late because I had to run to AutoZone to get a an adapter for my truck. I’ve always had good experiences with Uhail, but this one, is the reason I will keep coming back.

Joseph S.
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Train employee on proper chain hook up.

John C.
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The trailer was in a pile of snow. The younger person was rude and arrogant. The parking lot due to snow and vehicles was difficult to maneuver out of.

paul J.
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Poor access for trailer. Very busy streets. No service available for putting electrical connection on vehicle.

Mike C.
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Ethan L.
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Matthew S.
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Larry C.
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John T.
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Austin G.
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the manager was very abrasive/confrontational. he gave very unclear direction and when i asked for clarification he treated me like i was not smart enough to address him. In the end i could care less i needed a trailer and this worked great, but both locations could use some professionalism.

Timothy K.
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Customer did not leave a comment.

Ryan H.
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When I declined insurance I had to sign a form saying I would immediately reimburse for any damages regardless of who was at fault. Then it would be up to me to collect the money from the insurance company. That's beyond ridiculous. You're just trying to bully customers to buy insurance that they don't need. Maybe take another look at how you treat people. This isn't the way insurance works, as you are already well aware.

Bonnie K.
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Jason B.
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Michael R.
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Jon S.
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Beds and Beds hours were to be open until 8:00 pm and we arrived to drop off at 6:40 pm and no one was there, store was closed! Another customer was there to pick up there rental and they were asking us why the store was closed. Also, the online return for UHaul didn’t work as it wouldn’t let you put in the correct mileage of the truck. Very frustrating!! Have had good experience with UHaul but they need to make the return process more return friendly!!

Diane H.
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Dustin A.
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Jane W.
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Drop of was easy and quick. Nice people.

Brody G.
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They didn’t have the keys to open up the building. Then when I got there they didn’t have the truck they said they had and then had my drop off location all wrong and made me pay 100 more dollars because of there mistake. You’re lucky that I needed the uhaul that day or I would’ve went somewhere else. But it’s very unprofessional that I went somewhere and had to wait outside in the freezing cold and then not get the truck that I ordered and have to pay more.

Mackenzie N.
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Mike R.
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Frank D.
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Paige G.
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Dale B.
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Gary H.
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Steve was excellent to ork with explained everything throughly.

michelle C.
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JARET S.
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The inside of the cab was a little dirty. There were cookies on the floor and lots of food crumbs in the beverage holders. The inside really needs to be cleaned out better. The storage bay and the rest of the truck was fine.

Ervin F.
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Irene C.
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Ronald J.
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josh M.
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I was told that the truck would have a ramp that pulls out. which was one of the reasons why we went this route. There was no ramp included, I did speak to the representative and was told that those trucks don't have the ramp, where before we rented told me that they all have ramps.

ROBERT N.
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Todd S.
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carla C.
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Lance A.
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Check engine light was on but worked fine.

Rod R.
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Provide attentive service to the customer.

Michael R.
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Great experience / in and out quickly

roland L.
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JAMES J.
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Elizabeth J.
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Philip L.
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Awesome CS!

Paul R.
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I dropped off equipment. The system was down so the guy said we will check it in later. Didn’t want to go out and look at anything with me. Yelled pat other customers to the point I wasn’t sure who he was speaking to. Very unprofessional. Then charged me for cleaning when the truck was clean on return besides rented equipment. I’ll look at Penske in the future unless this matter is resolved.

Cody S.
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Stephen V.
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jon A.
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I used the on line app and I think it is terrible!!!! I will never use the app again. Would have been much easier just doing it live in person

David B.
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Randal S.
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Keith W.
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glenn P.
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Susan C.
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Diane B.
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Rude guy when returning truck & blankets and dolly. Your company really needs some help on your customer service techniques and way you handle location pickups..

Jon S.
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Customer service was excellent!

LARRY B.
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I reserved a truck on a Monday went to pick it up on Tuesday morning. The location I was sent to did nothing to handle that reservation as they didn’t like the card I had. I then went to the 41st location at beds and beds with the same card and they had me up and running in 20 min. Thanks guys.

Gabe H.
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Jo S.
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jane W.
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It was so easy to drop off at my closest location.

Charles H.
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I had questions about my bill. The guy who answered the phone was immediately rude and argumentative. I wasn’t even trying to argue with him, just wanted an explanation. I eventually got one, but it was like pulling teeth.

Dwight B.
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Sandra M.
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Beth D.
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Mitchell M.
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greg L.
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Prompt service, very helpful.

Doug S.
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Your pricing model needs massive improvement. We were given different prices on every call. Almost felt like a scam.

Dillon T.
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Larry B.
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Michael L.
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have the appointed vehicle ready that I reserved ahead of time. Don't call me an hour before pickup and tell me you don't have my reserve ready !!

SONALI P.
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Scott C.
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Good service. Easy and quick for a good price.

Eric L.
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Customer service was outstanding and very accommodating!

Michael M.
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Amanda H.
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The manager was very friendly and easy to work with. I appreciated that he helped me set up the trailer and get everything ready.

John H.
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Brenda J.
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James W.
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Andrea J.
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The guy who helped us unhitch the trailer and put it back was prompt and efficient and greeted us with a warm welcome back to Sioux Falls.

David T.
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Dustin R.
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Dennis P.
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Peggi A.
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Katelyn H.
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The parking lot is less than ideal for hooking up to a trailer

Brad V.
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The person was helpful and knowledgeable

Chad W.
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Very friendly service.

Suzan L.
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There was only one person on duty running both the UHaul pick up/drop off center and helping customers at Beds and Beds store. We had to wait awhile to get help.

Jon M.
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Quick and friendly service.

Lynn G.
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The website said they were open for drop off on Sunday, but they were closed.

No reviews have been submitted for this location.

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