When checking the trailer out the person did not know how to check it out. It took me over an hour just to get the trailer. I told him that I was going to bring it back around noon he said no problem never said anything about a late charge would be added. When I return the trailer they were not able to help me with the check in. They did not inspect the trailer just told me to go on line and check it back in. I left the store and when checking it back in, I did not know that I had to be at the location so I ended up driving back to the location. This was very frustrating to say the least. I will not be checking another u haul out from that location!
Keith B
Customer Reviews for Beer And Tobacco Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually getting the truck took longer than I expected, but the guy was nice and the truck was in great condition.
Preston SIs a corner on the road ok for a u-haul location?
DIEGO PIt was basically you park somewhere out back disconnect trailer and take a buch of pictures. No verification by on site persons.
SCOTT NPerson who rents equpt wasn’t there and had to be called in.
William WEsta bien atienden bien en todo momento
Jose NVery strange location and the truck was parked way off to the side.
Roberta AGREAT
COURTLAND PI had to wait and drop off the equipment myself. There was no help from anyone at this location. It also took about twice as long to drop off verses picking up the equipment.
NICHOLAS TLocation did not have the 36 blankets and proceeded the rental without removing the charge for the blankets
William CThis was the easiest experience I've ever had renting a uhaul. The gentleman that helped me was patient, kind and very professional. I would recommend this location 10 out of 10. Will definitely use them again if needed. Thank you so much for making the process easy and painless 🙏
BRIANNE FVERY RUDE . NEVER AGAIN WILL I GO TO THIS LOCATION FOR ANYTHING
BYRON E